My parents have asked me to try to fix their computer, which apparently displayed a BSOD a week or two ago. I wasn't there at the time, so I'm not sure what was on the screen, my dad shut it off and hasn't touched it since.
When I turn the computer on it boots part-way, then gives me the options to boot into safe mode, last best known configuration or normal mode. Booting to safe mode gives me a black screen with the text "safe mode" in all four corners. Choosing last known configuration or normal mode just gives me a black screen with the mouse cursor, which I can move around, but hitting keys on the keyboard or clicking the mouse gives no response.
I inserted the XP CD and was able to boot into safe mode command line, but wasn't sure what to do from there.
It's an ASUS XP machine, about 6 or so years old. Unfortunately I don't have any more detailed information about it. It's a pretty old machine, but I'd like to be able to get it back up and running. I'm uncertain if this is related to malware.
Any ideas?
Thanks!
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