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Won't boot past POST, black screen with mouse cursor


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#1
Arwen3000

Arwen3000

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Hi all,

My parents have asked me to try to fix their computer, which apparently displayed a BSOD a week or two ago. I wasn't there at the time, so I'm not sure what was on the screen, my dad shut it off and hasn't touched it since.

When I turn the computer on it boots part-way, then gives me the options to boot into safe mode, last best known configuration or normal mode. Booting to safe mode gives me a black screen with the text "safe mode" in all four corners. Choosing last known configuration or normal mode just gives me a black screen with the mouse cursor, which I can move around, but hitting keys on the keyboard or clicking the mouse gives no response.

I inserted the XP CD and was able to boot into safe mode command line, but wasn't sure what to do from there.

It's an ASUS XP machine, about 6 or so years old. Unfortunately I don't have any more detailed information about it. It's a pretty old machine, but I'd like to be able to get it back up and running. I'm uncertain if this is related to malware.

Any ideas?

Thanks!
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#2
phillpower2

phillpower2

    Tech Staff

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Hi Arwen3000
Try a Repair Installation of XP first, see http://www.geekstogo...air-windows-xp/
Let us know how this goes or if we can assist you in any way.

Guide courtesy of Admin.
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