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Cannot connect to itunes. Have Diagnostics.


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#1
PatD1488

PatD1488

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I haven't been able to connect to my itunes store in years. Can someone please help? I am HORRIBLE with computers so please make it as easy as possible.

iTunes Help is unavailable because your computer isn’t connected to the Internet.

To view iTunes Help, make sure you’re connected to the Internet, then choose iTunes Help from the Help menu

device connectivity test: no device found

Microsoft Windows Vista Home Premium Edition Service Pack 1 (Build 6001)
Hewlett-Packard HP Pavilion dv6700 (KN828UA#ABA)
iTunes 10.4.1.10
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 1.5.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43

iTunes Serial Number 002AB0C0034C9A00

Current user is not an administrator.
The current local date and time is 2011-10-15 18:34:45.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.

Video Display Information

NVIDIA, NVIDIA MCP67M


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {DE2B9C67-0047-4FB1-914D-710094EFDAF3}
Description: Atheros AR5007 802.11b/g WiFi Adapter
IP Address: 192.168.1.26
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.1
DHCP Enabled: Yes
DHCP Server: 192.168.1.1
Lease Obtained: Sat Oct 15 18:15:21 2011

Lease Expires: Sun Oct 16 18:15:21 2011

DNS Servers: 192.168.1.1

Adapter Name: {0E70BD5E-C1ED-4BAE-B166-24D6B4A31D60}
Description: NVIDIA nForce Networking Controller
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Adapter Name: {0F65E699-5359-487C-BDAC-B41D1AECA019}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Wed Dec 31 19:00:00 1969

Lease Expires: Wed Dec 31 19:00:00 1969

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:6092
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Connection attempt to Gracenote server was successful.
The network connection timed out.
Last successful iTunes Store access was 2010-09-05 23:02:01.


**** Device Connectivity Tests ****

iPodService 10.4.1.10 is currently running.
iTunesHelper 10.4.1.10 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Standard OpenHCD USB Host Controller. Device is working properly.
Standard Enhanced PCI to USB Host Controller. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

RICOH OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Devices Not Currently Connected:

iPod touch (2nd generation) running firmware version 4.0.2
Serial Number: 8L935TA175J

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.

Edited by PatD1488, 15 October 2011 - 04:40 PM.

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#2
Jason Stringer

Jason Stringer

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Ended up finding the solution: iTunes was connecting to one of the store servers via the wrong socket.

To fix this:
•Open up a command line as an Administrator. On Win7, type 'cmd' into the search box on the start menu, right-click on cmd.exe, and select 'Run as Administrator'.
•Type: netsh winsock reset and press Enter
•Restart your computer.
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