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blue screan of death


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#1
mamoo

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hi
can enyone help me my dell mini 10 has got the blue screan of death and i carnt get past it to do anything
it wont start in safe mode or restart from a safe date nothing
it has stop cose 0x 000000024 and some other numbers but i am at work at moment so i carnt see what else
if anyone could help i would be gratfull
my dell doesnt have a cd so i carnt install anything but i have valuble things on there i need
thanks in advance sorry if this is wrong place never used anything like this before
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#2
skifxr

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If you have valuable things on there you should have been backing up to a separate physical disk.

http://support.microsoft.com/kb/228888 Seems like it's a problem with the NTFS file system.

You say you have no disk. Does the computer come with a recovery partition?


Please download ARCDC from Artellos.com.
  • Double click ARCDC.exe
  • Follow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3
  • You will be prompted with a Terms of Use by Microsoft, please accept.
  • You will see a few dos screens flash by, this is normal.
  • Next you will be able to choose to add extra files. Select the Default Files.
  • The last window will allow you to burn the disk using BurnCDCC
Your ISO is located on your desktop.

Burn the ISO and boot from it. You will get a recovery console. At the prompt type chkdsk /r
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#3
skifxr

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I just realized that you have a netbook.

Do you have an external USB CD-ROM drive that the computer can boot from?

Also, what is the service tag. I can't find it on the Dell website.
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#4
mamoo

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thank you for getting back to me
i am at work at the moment could i put the details your asking for on later when i have had chance to look
dont think it has a cd but it could have
just thought it would be somthing quite easy to talk me through but if it means dealing with another computer i have had it as i only have the dell mini note book and a ipad now
thank you again
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#5
skifxr

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Sure
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#6
mamoo

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Hi again sorry it's late been a long day

The service tag is bxt7rk1 hope this is what you wanted

Or it's got 25989060673 express service code

I do not have the external that you asked me about

Does this mean it's for the bin ?

Thank you for your time
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#7
mamoo

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Hi again

I managed to get in on f12
Got this message pxe -e61 media test failure check cable

Pxmof exiting pxe rom
operating system not found

Don't no what to do from hear ?

Cheers
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#8
skifxr

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You say you have no disk. Does the computer come with a recovery partition?


And what is F12?
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#9
mamoo

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Hi again

Been and bought a external DVD Rw drive

Does this mean I follow the steps you gave me the other day or do I put the disk in that came with the notebook ?

Have I bought the right thing I was told this was what I needed to install my disc on ?

Thank you for helping me and your time I am very grateful

I have to go out for a hour or so but will keep checking your reply
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#10
skifxr

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You say you have no disk. Does the computer come with a recovery partition?


And what is F12?


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#11
skifxr

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You say you have no disk. Does the computer come with a recovery partition?


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#12
mamoo

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I have got the reinstallation cd recovery media cd

I have application cd

Then drives and utilities

That's all the CDs that came with it
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