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Open Cloud AV infection


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#16
RKinner

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Looks like Dial-a-fix did the trick.

This one:

Event: 1517 Source: Userenv
Windows saved user YOUR-PA86Z1I3G7\Owner registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use. This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.


just means you need to download and install UPHClean. To download and install UPHClean, visit the following Microsoft Web site:
http://www.microsoft...70-42470E2F3582
You will be prompted to validate your copy of Windows.
As soon as you have downloaded the UPHClean installer (UPHClean-Setup.msi), double-click the installer to begin the installation.
In the User Profile Hive Cleanup Service installation wizard, click Next.
In the License Agreement page, read the license agreement, select I Agree, and then click Next.
In the Select Installation Folder page, click Next.
In the Confirm Installation page, click Next.
When UPHClean is installed, click Close.

Note UPHClean runs as a service in Windows and will start automatically every time that Windows starts.

This one:

Log: 'System' Date/Time: 22/10/2011 10:38:01 p. m.
Type: error Category: 0
Event: 7000 Source: Service Control Manager
The LogMeIn Kernel Information Provider service failed to start due to the following error: The system cannot find the path specified.


Apparently Logmein did not fully uninstall: Start, Run, services.msc , OK and then try and find LogMeIn Kernel Information Provider service. IF you find it right click and select Properties then change the Startup Type to Disabled. Apply.

This one:

Log: 'System' Date/Time: 22/10/2011 10:38:01 p. m.
Type: error Category: 0
Event: 7026 Source: Service Control Manager
The following boot-start or system-start driver(s) failed to load: viaagp1


IS a component of the Via Agp filter. Go back into Device Manager as before and right click on Via Agp filter and select Properties then look for the driver details. It should be listed there. I would go to the PC maker's website and see if there is a new chipset driver available.

The rest of the errors can be ignored. Some are because the domain controller is not available and others are just information about an install.

One thing that bothers me is that you are still running SP2. You need to update to XP SP3. Running SP2 you will get a lot more of these infections.

If this is an AMD CPU then you need to get KB953356:
http://www.microsoft...ang=en&id=23751
and install it first.


You should be offered the SP3 update from MS Updates but if not you can get it from:

http://technet.micro...indows/bb794714

Ron
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#17
jp17315

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As I am writing this windows has 75 updates to install so I am installing them. Does this mean the computer is clean? If so, thanks for all your help. Don't think I could have done this without Geeks to go.

Thank You.

I know I needed to update to XP SP 3 and I also need to update IE also.

Anything else I need to do to prevent further infection?
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#18
RKinner

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I think we are done.

We need to clean up System Restore. Follow Jim's procedure here:
http://aumha.net/vie...581099691bf108f


You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, Run, cmd, OK then right click, Paste, then hit Enter.

OTL has a cleanup tab so if you run it again and select cleanup it will remove itself and its backup files.

To hide hidden files again (If you do not run OTL cleanup):

XP

# Close all programs so that you are at your desktop.
# Double-click on the My Computer icon.
# Select the Tools menu and click Folder Options.
# After the new window appears select the View tab.
# Uncheck the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the 'Hide protected operating system files (recommended)' option.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and shutdown My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. You can right click on the updatechecker icon (looks like a downward green arrowhead) and select Settings and tell it no betas. If you don't use MSN Messenger I would not upgdate it. MS installs a bunch of stuff when you do. You can tell the program to not show you that update.)
If you use Firefox or Chome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: Adhttp://simple-adblock.com/ tho the free version is limited to killing only 200 ads per days. (Another reason to use Firefox or Chrome.)

If Firefox is slow loading make sure it only has the current Java Console add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . Click on Speedup my Firefox. When it finishes click on Exit. Rerun Speedyfox any time you make a change to Firefox.

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.

If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#19
jp17315

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is secunia psi any better than filehippo?
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#20
RKinner

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Have no idea. Filehippo is just the one I use so I know how it works. If you like secunia then use that. The main thing is that you stay up to date with your programs (and don't keep any old versions of Java around). A lot of the infections we are seeing these days come from infected sites and they get on through old versions of Java, Adobe Reader or Adobe Flash. There is even an exploit for Apple's Quicktime so it needs to be up to date too.
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#21
jp17315

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Thanks so much for your help.
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