[Essexboy]

Well it appears we are now in the repair mode

So could you list the current problems and we will tackle them one at a time

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The current problems are

The computer comes up with "found new usb device" when I turn on the internal wireless chip
It offers to go into the recovery console when starting up (then it starts up as normal)

[SG888]

The current problems are

The computer comes up with "found new usb device" when I turn on the internal wireless chip
It offers to go into the recovery console when starting up (then it starts up as normal)

[Essexboy]

OK recovery console to start with as it is an easy one

Right click "my computer" and select properties
When the tab opens select advanced
Remove the ticks from time to display operating systems

The screenshots are from windows 7 but are similar to XP

[attachment=53087:Capture.GIF]

For the wireless could you go to device manager and let me know if there are any yellow marks in it

[SG888]

Yes there are yellow marks I've attached a file showing what the file manager is looking like. The 'usb device' shows up when the wireless chip is switched on. Tried reinstalling Intel proset and drivers but no change.

I've just looked a bit closer and I think that it must be the Bluetooth device (why usb I've no idea). In properties/details for the device it contains a code: USB\VID_413C&PID_8140\5&2B21B30F&0&2 and googling a truncated bit of this code reveals that the device is a standard dell bluetooth module USB\VID_413C&PID_8140

[Essexboy]

Yes there are yellow marks I've attached a file showing what the file manager is looking like

Ooops not attached

Is the boot cleared now ?

[SG888]

Hi Essexboy,

thanks very much for your assistance. I managed to clear the yellow marks. I found that the uninstalled device was the bluetooth chip so I installed the drivers and everything seems to be back and better than before. Although still not sure how to avoid virusses beyond av software and careful browsing.

If there's anything else you'd recommend me doing let mw know.

Cheers

[Essexboy]

Yep lets clear my rubbish and give a little advice

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [purity]
  [emptytemp]
  [EMPTYFLASH]
  [CLEARALLRESTOREPOINTS]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall
  (Notice the space between the "x" and "/")
  then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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