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Random System freeze - with screech noise


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#1
pz3shwks

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I built my own computer about a month ago, and it was working great until about a week ago.

I have been experiencing system freezes accompanied by a loud screeching noise coming from my speakers. It normally happens while playing Crysis, Crysis 2, or Morrowind. Although the problem recently happened while I was watching a video online.

I've done a clean install of my NVIDIA graphics drivers, I've updated my BIOS, I've run anti-virus scans, I've checked my HDD to make sure it is working right, and I've been watching my temps. All to no avail.

I've run out of ideas, and I'm about ready to do a clean install of Windows 7. Does anyone have any other tests I can run to potentially find the problem?

Here's my dxdiag:


------------------
System Information
------------------
Time of this report: 10/18/2011, 10:05:41
Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.110622-1506)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 02/05/10 19:13:52 Ver: 08.00.10
Processor: Intel® Core™ i7-2600K CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 8192MB RAM
Available OS Memory: 8168MB RAM
Page File: 1765MB used, 14566MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: 144 DPI (150 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 580
Manufacturer: NVIDIA
Chip type: GeForce GTX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_15803842&REV_A1
Display Memory: 4063 MB
Dedicated Memory: 1503 MB
Shared Memory: 2559 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SONY TV
Monitor Id: SNYEA01
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.8026 (English)
Driver Version: 8.17.12.8026
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/3/2011 07:50:00, 15064168 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71E3E-53C0-11CF-A844-8C351FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1080
SubSys ID: 0x15803842
Revision ID: 0x00A1
Driver Strong Name: oem9.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section028:8.17.12.8026:pci\ven_10de&dev_1080
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C

D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: SONY TV-1 (NVIDIA High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0018&SUBSYS_10DE0101&REV_1001
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: nvhda64v.sys
Driver Version: 1.02.0023.0003 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 5/10/2011 05:41:27, 174184 bytes
Other Files:
Driver Provider: NVIDIA Corporation
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Description: Realtek Digital Output (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6251 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/23/2010 06:16:56, 2565736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

Description: Realtek Digital Output(Optical) (Realtek High Definition Audio)
Default Sound Playback: No
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0892&SUBSYS_10438410&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.6251 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 11/23/2010 06:16:56, 2565736 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX™ 2.0 Listen/Src: No, No
I3DL2™ Listen/Src: No, No
Sensaura™ ZoomFX™: No

---------------------
Sound Capture Devices
---------------------
-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Device Name: USB Receiver
Attached: 1
Controller ID: 0x0
Vendor/Product ID: 0x046D, 0xC52E
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x8086, 0x1C2D
| Matching Device ID: usb\root_hub20
| Service: usbhub
|
+-+ Generic USB Hub
| | Vendor/Product ID: 0x8087, 0x0024
| | Location: Port_#0001.Hub_#0001
| | Matching Device ID: usb\class_09
| | Service: usbhub

----------------
Gameport Devices
----------------

------------
PS/2 Devices
------------
+ HID Keyboard Device
| Vendor/Product ID: 0x046D, 0xC52E
| Matching Device ID: hid_device_system_keyboard
| Service: kbdhid
|
+ Terminal Server Keyboard Driver
| Matching Device ID: root\rdp_kbd
| Upper Filters: kbdclass
| Service: TermDD
|
+ HID-compliant mouse
| Vendor/Product ID: 0x046D, 0xC52E
| Matching Device ID: hid_device_system_mouse
| Service: mouhid
|
+ Terminal Server Mouse Driver
| Matching Device ID: root\rdp_mou
| Upper Filters: mouclass
| Service: TermDD

------------------------
Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 672.8 GB
Total Space: 953.6 GB
File System: NTFS
Model: WDC WD1002FAEX-00Y9A0

Drive: D:
Model: HP DVD Writer 1270t
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

Drive: E:
Model: DTSOFT Virtual CdRom Device
Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------
System Devices
--------------
Name: High Definition Audio Controller
Device ID: PCI\VEN_8086&DEV_1C20&SUBSYS_84361043&REV_05\3&11583659&0&D8
Driver: n/a

Name: Intel® 82579V Gigabit Network Connection
Device ID: PCI\VEN_8086&DEV_1503&SUBSYS_849C1043&REV_05\3&11583659&0&C8
Driver: n/a

Name: NVIDIA GeForce GTX 580
Device ID: PCI\VEN_10DE&DEV_1080&SUBSYS_15803842&REV_A1\4&80E7924&0&0008
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 8 - 1C1E
Device ID: PCI\VEN_8086&DEV_1C1E&SUBSYS_844D1043&REV_B5\3&11583659&0&E7
Driver: n/a

Name: Intel® Gigabit CT Desktop Adapter
Device ID: PCI\VEN_8086&DEV_10D3&SUBSYS_A01F8086&REV_00\4&1D7623A1&0&00E2
Driver: n/a

Name: High Definition Audio Controller
Device ID: PCI\VEN_10DE&DEV_0E09&SUBSYS_15803842&REV_A1\4&80E7924&0&0108
Driver: n/a

Name: Intel® 82801 PCI Bridge - 244E
Device ID: PCI\VEN_8086&DEV_244E&SUBSYS_844D1043&REV_B5\3&11583659&0&E6
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 5 - 1C18
Device ID: PCI\VEN_8086&DEV_1C18&SUBSYS_844D1043&REV_B5\3&11583659&0&E4
Driver: n/a

Name: 2nd generation Intel® Core™ processor family PCI Express Controller - 0101
Device ID: PCI\VEN_8086&DEV_0101&SUBSYS_844D1043&REV_09\3&11583659&0&08
Driver: n/a

Name: Intel® Z68 Express Chipset Family LPC Interface Controller - 1C44
Device ID: PCI\VEN_8086&DEV_1C44&SUBSYS_844D1043&REV_05\3&11583659&0&F8
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 4 - 1C16
Device ID: PCI\VEN_8086&DEV_1C16&SUBSYS_844D1043&REV_B5\3&11583659&0&E3
Driver: n/a

Name: 2nd generation Intel® Core™ processor family DRAM Controller - 0100
Device ID: PCI\VEN_8086&DEV_0100&SUBSYS_844D1043&REV_09\3&11583659&0&00
Driver: n/a

Name: Intel® Management Engine Interface
Device ID: PCI\VEN_8086&DEV_1C3A&SUBSYS_844D1043&REV_04\3&11583659&0&B0
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 3 - 1C14
Device ID: PCI\VEN_8086&DEV_1C14&SUBSYS_844D1043&REV_B5\3&11583659&0&E2
Driver: n/a

Name: PCI standard PCI-to-PCI bridge
Device ID: PCI\VEN_1B21&DEV_1080&SUBSYS_10801B21&REV_01\4&2B6CC657&0&00E6
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D
Device ID: PCI\VEN_8086&DEV_1C2D&SUBSYS_844D1043&REV_05\3&11583659&0&D0
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 2 - 1C12
Device ID: PCI\VEN_8086&DEV_1C12&SUBSYS_844D1043&REV_B5\3&11583659&0&E1
Driver: n/a

Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&DDEC341&0&00E1
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26
Device ID: PCI\VEN_8086&DEV_1C26&SUBSYS_844D1043&REV_05\3&11583659&0&E8
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family PCI Express Root Port 1 - 1C10
Device ID: PCI\VEN_8086&DEV_1C10&SUBSYS_844D1043&REV_B5\3&11583659&0&E0
Driver: n/a

Name: ASMedia XHCI Controller
Device ID: PCI\VEN_1B21&DEV_1042&SUBSYS_84881043&REV_00\4&108ABD8A&0&00E4
Driver: n/a

Name: Intel® 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
Device ID: PCI\VEN_8086&DEV_1C22&SUBSYS_844D1043&REV_05\3&11583659&0&FB
Driver: n/a

Name: Intel® Desktop/Workstation/Server Express Chipset SATA AHCI Controller
Device ID: PCI\VEN_8086&DEV_1C02&SUBSYS_844D1043&REV_05\3&11583659&0&FA
Driver: n/a

Name: JMicron JMB36X Controller
Device ID: PCI\VEN_197B&DEV_2362&SUBSYS_84601043&REV_10\4&20221DEA&0&00E3
Driver: n/a

---------------
EVR Power Information
---------------
Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)
Quality Flags: 2576
Enabled:
Force throttling
Allow half deinterlace
Allow scaling
Decode Power Usage: 100
Balanced Flags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 50
PowerFlags: 1424
Enabled:
Force throttling
Allow batching
Force half deinterlace
Force scaling
Decode Power Usage: 0

Edited by pz3shwks, 20 October 2011 - 04:12 PM.

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#2
phillpower2

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Hi pz3shwks and :)
Check out your Ram http://windows.micro...n-your-computer or
http://www.geekstogo...sing-memtest86/

Download Speedfan and install it. Once it's installed, run the program and post here the information it shows. The information I want you to post is the stuff that is circled in the example picture I have attached.If you are running on a vista machine, please go to where you installed the program and run the program as administrator.

Posted Image
(this is a screenshot from a vista machine)


Also post the PSU details with your next reply, brand name and output please.
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#3
pz3shwks

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Edit: since the OP, I've done a clean install of Windows, hoping it would fix the problem. It hasn't.

No problems were detected by the Windows Memory Test.

Here's a link to my PSU

And here's the Speed fan results:

Capture.PNG

Edited by pz3shwks, 22 October 2011 - 10:02 AM.

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#4
phillpower2

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Temps are ok as you reported the +12V reading however is very low so needs verifying.
Download and install Everest http://www.filehippo...d_everest_home/
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so your temps and voltages can be checked.


DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI"
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#5
pz3shwks

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According to my motherboards software suite, my +12V is at 12.192 V. So, I imagine that is the correct number? Rather than the one from the Speedfan test

I also recently learned about this problem. I'm going to test that out.

Here's my Everest Report:

--------[ EVEREST Home Edition © 2003-2005 Lavalys, Inc. ]------------------------------------------------------------

Version EVEREST v2.20.405
Homepage http://www.lavalys.com/
Report Type Quick Report
Computer PETER-BUILD
Generator Peter
Operating System Windows 7 Home Premium Home Edition 6.1.7601
Date 2011-10-22
Time 22:01


--------[ Summary ]-----------------------------------------------------------------------------------------------------

Computer:
Operating System Windows 7 Home Premium Home Edition
OS Service Pack -
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name PETER-BUILD
User Name Peter

Motherboard:
CPU Type 4x , 3400 MHz
Motherboard Name Unknown
Motherboard Chipset Unknown
System Memory 8162 MB
BIOS Type Unknown

Display:
Video Adapter GeForce GTX 580
Video Adapter GeForce GTX 580
Monitor Generic PnP Monitor [NoDB] (200116843009)

Multimedia:
Audio Adapter High Definition Audio Controller [NoDB]
Audio Adapter High Definition Audio Controller [NoDB]

Storage:
IDE Controller Intel® Desktop/Workstation/Server Express Chipset SATA AHCI Controller
IDE Controller Standard Dual Channel PCI IDE Controller
Disk Drive WDC WD1002FAEX-00Y9A0 (931 GB, IDE)
Optical Drive HP DVD Writer 1270t
SMART Hard Disks Status OK

Partitions:
C: (NTFS) 953766 MB (899016 MB free)

Input:
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network:
Network Adapter Intel® 82579V Gigabit Network Connection
Network Adapter Intel® Gigabit CT Desktop Adapter
Network Adapter NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter (192.168.1.3)

Peripherals:
Printer Fax
Printer Microsoft XPS Document Writer
USB2 Controller Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26 [NoDB]
USB2 Controller Intel® 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D [NoDB]
USB Device Generic USB Hub
USB Device Generic USB Hub
USB Device NETGEAR WG111v2 54Mbps Wireless USB 2.0 Adapter #2
USB Device USB Composite Device
USB Device USB Input Device
USB Device USB Input Device
USB Device USB Root Hub
USB Device USB Root Hub

everestcapture.PNG

Edited by pz3shwks, 22 October 2011 - 08:11 PM.

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#6
phillpower2

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I am aware of HD audio conflict between add on cards and integrated audio chips but not them causing lock-ups, drivers however are temperamental things.
If after checking out the above the issue is not resolved I suggest that you uninstall both Speedfan and Everest and download and run HWMonitor and post those results so the voltages can be checked; http://www.cpuid.com.../hwmonitor.html
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#7
pz3shwks

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I tried the audio driver fix, unfortunately that did not work.

Here are the hwmonitor results:

Edit: according to my BIOS suite, the +12V is jumping from 12.192 to 12.288. I emailed EVGA and they said "if you observe consistent fluctuations of more than .05 volts then this may be a sign of concern for a degraded or failing +12v rail."

voltage1.PNG


voltage2.PNG

Edited by pz3shwks, 23 October 2011 - 06:39 AM.

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#8
phillpower2

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The +12V rail is not the only concern at present as because you cannot also provide the +3.3V and +5V output we have no way of knowing what the PSU is putting out, trying a known good PSU is recommended as a priority.
Here is a table showing the PSU tolerances allowed;
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#9
pz3shwks

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Edit: I ran a gpu stress test using EVGA's OC Scanner. While it was running, there was an odd buzzing noise coming from my computer. I've never heard it until then. After 8:51 of the stress test, my entire system locked up and the odd buzzing noise stopped. And I had to power off the system by holding down the power button.


My +3.3V fluctuates from 3.408 to 3.424
My +5V is 5.120
My Vcore fluctuates from 0.872 to 0.984

Attached Thumbnails

  • sensor.PNG

Edited by pz3shwks, 23 October 2011 - 07:26 AM.

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#10
phillpower2

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Please Run the PCPitstop.com OverDrive Full Tests

Here's how:

You must use your Internet Explorer for this procedure. (doesn't work so well in Firefox or others). If your machine is running Vista or Windows 7, you must Select IE to “Run as Administrator”. After completing PCPitstop OverDrive you can close your IE browser and re-open it Normally so that you are no longer running as administrator.

Go to: http://www.pcpitstop.com
Click on "Free Computer Check-up" listed below PC Pitstop OverDrive
In the User Login - Click on "Sign up FREE!"
You'll need to submit a valid email address and create your own password, then click - Create Account(button)

Now enter your email address and password to Log in, Select - Scan this system Now!(button)
You will then be asked to download an ActiveX component and allow it to install.
It is safe and does not compromise your privacy.
Follow the on-screen prompts to install the ActiveX and to allow the Full Tests to be run on your machine.

The Full Tests take about 2 1/2 - 3 minutes on most machines.
When complete, a Results - Summary - Recommended Fixes will be displayed.

Please post the URL internet address, from your Results, back here into this Topic Thread so that we can review the configuration and present performance levels of your machine.

Note: During the graphics 2D and graphics 3D testing, your screen will display some rapidly moving objects.
If you are sensitive to visual flashing, it may cause dizziness. Therefore, look away from the screen during that portion of the testing.

After reviewing the results we will be more informed and may be able to provide better recommendations for you to work towards improving your machine's performance.

While PCPitstop does offer a variety of Paid Products, the PCPitstop OverDrive testing is FREE. Please ignore the references to Paid Products. We prefer to provide manual solution instructions that you can apply directly to your machine.

Thanks to rshaffer61 for the above instructions :)

Once you have provided the above information I suggest that you do a comprehensive test of the Ram using MemTest
http://www.geekstogo...sing-memtest86/
You may want to run this overnight as it does take some time.
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#11
pz3shwks

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according to the PC Pit stop, everything is good. The only problems were: "Delete Temporary Files" and "Defragment C:", so nothing major. Apparently my PC is in the top 12%, too bad the [bleep] thing doesn't work right

I will give the MemTest a try next

Edited by pz3shwks, 23 October 2011 - 08:59 AM.

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#12
phillpower2

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Ok, thanks for the update.
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#13
pz3shwks

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Edit: I have my RAM back in, and I was going to show my friend this problem I've been having. Unfortunately, or maybe fortunately, my computer did not freeze after 50 minutes of playing video games and another hour of the OC Scanner GPU stress test.

I imagine this problem will pop up again tonight, then I will have to try my GPU inside my friends computer

Well, 1 stick is good.

Unfortunately, I'm having problems now that I took both RAM sticks out. When I put them back in, the computer won't boot up, but the LED's and fans all will. I'll have my friend help me out tomorrow and get back to you.

I'm also going to try swapping out my graphics card and see if that fixes the problem.

Edited by pz3shwks, 24 October 2011 - 07:47 PM.

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#14
phillpower2

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First try one stick of Ram at a time, try each stick in each slot and make a note of the results of each stick/slot.
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#15
pz3shwks

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First try one stick of Ram at a time, try each stick in each slot and make a note of the results of each stick/slot.

Alright, I've finally tested both of my RAM sticks in each slot. I ran all the tests for 2 Passes (about 1 hour each test). No problems were reported.
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