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Zentom System Guard HELP


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#16
Brandy Finley

Brandy Finley

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All processes killed
Error: Unable to interpret <:Commands[emptytemp][EMPTYFLASH][CLEARALLRESTOREPOINTS][Reboot]> in the current context!

OTL by OldTimer - Version 3.2.31.0 log created on 10212011_181450

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...

So far no more signs or symptoms....keeping fingers crossed since I noticed it acts as a keylogger. So far nothing suspicious going on with any of my accounts.
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#17
RKinner

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That did not work.

When you paste into OTL it should look just like it does in the forum. I've seen some systems lose the line feeds so that it all ran together and it looks like that may have happened to you.

I've attached a text file to this post. Download it and save it then open it in Notepad and can copy and paste it into your OTL. Make sure it looks just like it did in my original post and make sure you press the Run Fix button.
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#18
Brandy Finley

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All processes killed
========== COMMANDS ==========

[EMPTYTEMP]

User: All Users

User: Brandy
->Temp folder emptied: 1545294 bytes
->Temporary Internet Files folder emptied: 278604147 bytes
->Java cache emptied: 0 bytes
->Flash cache emptied: 9878 bytes

User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes

User: Public
->Temp folder emptied: 0 bytes

%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 13960 bytes
RecycleBin emptied: 0 bytes

Total Files Cleaned = 267.00 mb


[EMPTYFLASH]

User: All Users

User: Brandy
->Flash cache emptied: 0 bytes

User: Default

User: Default User

User: Public

Total Flash Files Cleaned = 0.00 mb



OTL by OldTimer - Version 3.2.31.0 log created on 10212011_184107

Files\Folders moved on Reboot...

Registry entries deleted on Reboot...
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#19
RKinner

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OTL worked that time. I think we are pretty much done. You haven't seen any more DEP popups?



You can uninstall or delete any tools we had you download and their logs.
To uninstall combofix, copy the next line:

"%userprofile%\Desktop\combofix.exe" /Uninstall

Start, All Programs, Accessories then right click on Command Prompt and Run As Administrator.
then right click, Paste, then hit Enter.

OTL has a cleanup tab if you go there it will remove itself and its logs.

To hide hidden files again (OTL may do it for you):

Vista or Win7

# Open the Control Panel menu and click Folder Options.
# After the new window appears select the View tab.
# Remove the check in the checkbox labeled Display the contents of system folders.
# Under the Hidden files and folders section select the radio button labeled Do not Show hidden files and folders.
# Check the checkbox labeled Hide protected operating system files.
# Press the Apply button and then the OK button and exit My Computer.

Also make sure you have the latest versions of any adobe.com products you use like Shockwave, Flash or Acrobat.

Whether you use adobe reader, acrobat or fox-it to read pdf files you need to disable Javascript in the program. There is an exploit out there now that can use it to get on your PC. For Adobe Reader: Start, All Programs, Adobe Reader, Edit, Preferences, Click on Javascript in the left column and uncheck Enable Acrobat Javascript. OK Close program. It's the same for Foxit reader except you uncheck Enable Javascript Actions.

To help keep your programs up-to-date you should download and run the UpdateChecker:
http://www.filehippo.../updatechecker/
(You don't need to download Betas and if there is a program you don't use you can just uninstall it rather than update it. Exception is MSN messenger which appears to be part of Windows.)
If you get a blocked program notice after installing updatechecker then change it to not run at start then manually run it once a week.

If you use Firefox or Chrome then get the AdBlock Plus Add-on. WOT (Web of Trust) is another you might want to try.
The equivalent to AdBlock Plus for IE is called Simple Adblock and you should install it too: http://simple-adblock.com/ This one isn't as good as AdBlock Plus. The free version only kills 200 ads per day. Another good reason to use Firefox or Chrome.

If Firefox is slow loading make sure it only has the current Java add-on. Then download and run Speedy Fox.
http://www.crystalidea.com/speedyfox . You can run it any time that Firefox seems slow or after any change (upgrade to Firefox, new Extensions).

Be warned: If you use Limewire, utorrent or any of the other P2P programs you will almost certain be coming back to the Malware Removal forum. If you must use P2P then submit any files you get to http://virustotal.com before you open them.


If you have a router, log on to it today and change the default password! If using a Wireless router you really should be using encryption on the link. Use the strongest (newest) encryption method that your router and PC wireless adapter support especially if you own a business. See http://www.king5.com...-120637284.html and http://www.seattlepi...ted-1344185.php for why encryption is important. If you don't know how, visit the router maker's website. They all have detailed step by step instructions or a wizard you can download.

Ron
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#20
Brandy Finley

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Thank you so much for your help. I have one last question there are 2 files that didn't delete on my desktop initdebug and MBR.dat. Can I delete these?
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#21
RKinner

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Yes. MBR.dat is a copy of your MBR file generated by aswMBR. Not sure what the other one is from but we don't need it.
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