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Computer keeps crashing


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#16
Cindy Pryt

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okay this came up ?

combo fix error.jpg
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#17
Essexboy

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Yes allow it to download and install the recovery console
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#18
Cindy Pryt

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i typed in what the error said the Isass and it said its a worm ?? it not is it
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#19
Cindy Pryt

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its mainly crashes when i try to convert a file to dvd ?
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#20
Cindy Pryt

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this popped up

box.jpg
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#21
Essexboy

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Yep click to continue with the scan

LSASS is a system file as well as a worm and the location will determine which it is :)
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#22
Cindy Pryt

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it just crashed it got to 50 i dont know it it restarted but it came up with the blue screen ?
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#23
Cindy Pryt

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but no log file popped up?
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#24
Essexboy

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OK could you re-run from safe mode please

Restart the computer
As soon as it powers up repeatedly press F8
On the menu that appears select safe mode with networking
Then re-run Combofix
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#25
Cindy Pryt

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its wont let me disable avg in safe mode ?
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#26
Essexboy

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OK continue to run Combofix please and again do not allow AVG to delete or quarantine anything :)
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#27
Cindy Pryt

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still scanning
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#28
Essexboy

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If this runs normally from safe mode and there is nothing untoward found, then we will look at the services loaded in normal mode next
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#29
Cindy Pryt

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It's still I'm preparing log report .
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#30
Essexboy

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Getting closer to a resolution.. Based on this I feel we are looking at a driver/service conflict in normal windows
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