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Computer keeps crashing


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#46
Essexboy

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Reference the CD programme did it work well on your 64 bit system and is it the latest version ?
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#47
Cindy Pryt

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this is what mine says when i click run as it only comes up as me :)

san.jpg
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#48
Cindy Pryt

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its been working well up in till i posted the computer crashing it did a cd last night after we id every thing it was fine till i tried again tonight
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#49
Cindy Pryt

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i havent updated it ??
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#50
Essexboy

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OK you are on a 32bit system - why did you think it was 64bit ?

OK experimentation time

Download a fresh copy of AVG to your desktop

Please go to control panel add/remove and uninstall the following :

IOBit 360
AVG


Reboot after removing each one
Then re-install the latest AVG on your desktop
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#51
Cindy Pryt

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a computer shop told me the said that what causing the problems ?? as some dont run on it

pic.jpg
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#52
Cindy Pryt

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my avg is a paid version not the free one
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#53
Cindy Pryt

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ill have to finish tomorrow its 11 40pm here

ill un install and reinstall avg tomorrow
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#54
Essexboy

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The computer guys are numpties :)

You have a 32 bit operating system

Before you remove AVG make a note of the licence number

Also get Iobit 360 removed as that may be a part of the conflict
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#55
Cindy Pryt

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it says uninstall failed for avg

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Access is denied.
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#56
Cindy Pryt

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got it uninstalled but now it says its the wrong license number ??? i copied it right and even posted it on a note pad to make sure it was right
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#57
Cindy Pryt

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okay go the key right

but it came up with this

Local machine: installation failed
Installation:
Error: Action failed for registry key HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows: creating registry key....
Error 0x80070005

when it tryed to reinstall
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#58
Cindy Pryt

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okay all installed
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#59
Essexboy

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Did you remove IObit 360 as well ?

Are the crashes still occuring ?
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#60
Cindy Pryt

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Yes removed that as well just tried to defrag it it crashed but I'm trying again . So have to wait an see what happens . Also when it starts up it goes to ablack screen and it has other ways to choose to start up in . It only last a few seconds and it will start windows normally
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