[PAWSGK]

It ran it looks like. and no, got the computer with everything loaded on it.

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I am feeling that this may be hardware related now as I am seeing no sign of malware. What is the make and model as it may have a recovery partition

[Essexboy]

I am feeling that this may be hardware related now as I am seeing no sign of malware. What is the make and model as it may have a recovery partition

[PAWSGK]

Dell Vostro 1500

[Essexboy]

Reboot the computer pressing F8 to get to the safe mode menu
Select Repair
Is there an option called restore with a further option to reset to factory settings ?

[PAWSGK]

Startup Repair
System Restore
Windows complete PC restore
Windows diagnostic tool
command prompt
dell factory image resotre

[Essexboy]

dell factory image restore This is the recovery partition

With the way the system is behaving I would recommend that you back up all your data to a CD/USB and then action that function. That will restore the computer to the out of the box factory settings

[PAWSGK]

All reset. What suggestions to you have for me moving forward? Also, thanks for all your help!

[Essexboy]

First thing will be to check that your security is good :

Do you have an antivirus installed now ?
I would recommend Malwarebytes as an on demand malware scanner
Update to IE9 even if you only use firefox


Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Any further questions then do not hesitate to ask

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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