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System Restore window "PC Performance & Stability analysis rep


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#151
Essexboy

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OK that has confirmed it is not the new one... What is the make and model of your computer and I will find the bios data
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#152
maezhou

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Yes, it's quite old. Bought it in Feb 2008. So it's almost 4 years old.

Brand: Sony Vaio
Product Type: VGN-NR260E-W/PDC
Model: VGNNR260E
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#153
Essexboy

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OK BIOS access

•Press F1, F2 or F3 after turning on the computer. and you should then be able to access the BIOS - then set the first boot device to CD
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#154
maezhou

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This is the screen that I got when I tried F1 or F3:
Restart_Del_WindowsBootManager.jpg

And like before, this is what I got when I tried F2:
BIOS_AdvancedMenu.jpg
BIOS_BootMenu.jpg
Like I mentioned before, I tried changing the orders of the boot priority order, but still won't boot the CD-ROM.

Should I just use an External drive to boot?
Will that work?
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#155
Essexboy

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OK give me a bit on this whilst I check it out
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#156
maezhou

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I was able to do the Windows 7 System Repair Disc from the external drive.

So I got this screen first:
WindowsVistaDVD.jpg
I clicked on [Next] and then I was able to get the screens that you've identified that I should expect.

I followed the instructions, clicked on [Repair...].

Then on the next screen, I chose [Command Prompt].
Since the DVD is on the external drive (X:), I changed the drive to C:
I think I made a mistake on that. I shouldn't have changed it to C.
And then I did the Bootrec.exe /FixMbr
DVD_commandpromt.jpg

Once done, I typed "Exit"

I disconnected the external drive while the machine is retarting.
The machine restarted on Nomal Mode, and then after a while, I got the bluescreen.

I reboot again, tried to boot on Safe Mode with Networking, and I got this popup window at first:
DVD_RestartAfterFixMbr_SafeMode.jpg
I clicked on [OK], and the popup window closed.

I tried ti restart again on Normal mode, and got the bluescreen again. I can get up to this point before getting the bluescreen:
DVD_ScreenBeforeBSOD.jpg

I think I made a booboo there on changing the drive on dot propmt which affected the C drive.
Now I made things worst. :help:
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#157
Essexboy

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From the disc this time select start up repair - let me know how that goes
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#158
maezhou

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then do bootrec.exe again (without changing the drive)?
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#159
maezhou

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I got this screen after after clicking the "Startup Repair":
DVD_StartupRepair.jpg

Do I need to click on any of the 2 links:
- View diagnostic and repai details
- View advanced options for system recovery and support

or just click on {Finish}?
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#160
maezhou

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I just clicked on [Finish] and I got the System Recovery Options screen again.
So I just clicked on [Restart].

The machine restarted, I disconnected the external drive.
I was able to open windows (like before), then I got the bluescreen again. :upset:
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#161
Essexboy

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Could you restart in safe mode please and then see if there are any files in c:\windows\minidumps

If there is could you zip the last two and attach to your next post
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#162
maezhou

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Here's the last two items on c:\windows\Minidump

Attached Files


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#163
Essexboy

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It is one of your drivers causing this

First we will go the easy route


Go start > All programs > Accessories
Right click command propmt and select run as administrator
Then type in the following bolded command

sfc /scannow

Reboot on completion and let me know if it conducted any repairs
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#164
maezhou

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Here's the result of sfc /scannow:
DVD_sfc_scannow.jpg

Then I tried to reboot on Normal mode.
Still the same, I got the bluescreen after a few seconds.

Edited by maezhou, 27 November 2011 - 06:03 PM.

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#165
Essexboy

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OK we will go for a clean boot and see what driver is causing the problem

Follow the steps from

Step 1: Start the System Configuration Utility

On this page

Proceed to step 2 and the reboot, does windows start normally ?
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