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Cant connect to the internet! Please help


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#16
zep516

zep516

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Hi,

It's a Malware file probably getting reloaded on every re-start of the computer common. I'm going to suggest you follow the directions at the link below and post to the Malware removal forum. Please provide a link to this thread so the helper has a clue as to what exactly has been done already. Don't make any changes to the computer or try to fix this on your own. Here is link for Malware forum,
http://www.geekstogo...cleaning-guide/

Before you go,so maybe we can see what else is going on,

At a command prompt ENTER:
netsh winsock show catalog >C:\lsp.txt
You can copy and paste the code above right into the black command prompt window. Post the text that it generates please.

Sorry we could not resolve this here.
  • post the .dll file name that you're seeing.
  • post the log generated from the command given above.

Be patient in the Malware forum as they can be very busy.
Thanks zep516

Edited by zep516, 30 October 2011 - 09:39 AM.

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#17
janice1

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okay then thank you :) i'm a bit confused about the command prompt actually because I tried it but it didn't do anything.Attached File  screenshot.bmp   671.4KB   49 downloads
I think the dll file is nihlsp, thanks :yes:
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#18
zep516

zep516

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Sorry about that. Click start > open Computer formally My Computer, from the start menu. When Computer opens double click "C" Local disk" you should see the file lsp.txt listed, double click it and it will open. Copy and paste it to a reply. You will have 3 of them probably since you ran it 3 times.
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#19
janice1

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Oh right oops :) I didn't have 3 actually lol here you go :yes:Attached File  lsp.txt   22.67KB   77 downloads
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#20
zep516

zep516

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Winsock Catalog Provider Entry
------------------------------------------------------
Entry Type: Layered Chain Entry
Description: NIHLSP over [MSAFD Tcpip [TCP/IP]]
Provider ID: {92EDEF6E-4F4B-4C1C-BC6B-27C7EF404095}
Provider Path: C:\Windows\system32\NIHLSP.DLL
Catalog Entry ID: 1243
Version: 2
Address Family: 2
Max Address Length: 16
Min Address Length: 16
Socket Type: 1
Protocol: 6
Service Flags: 0x66
Protocol Chain Length: 2
Protocol Chain: 1242 : 1001

Nihlsp.dll

NetIntelligence Home Parental Controls/Security Software.

Parental controls can block the internet. Do you know anything about the parental controls that maybe set on this computer?


We at Geeks to Go! do not offer help to people trying to get around parental control, or otherwise intentionally placed locks.
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