BOOT from CD-ROM issues
Posted 17 October 2011 - 01:08 PM
Posted 17 October 2011 - 01:39 PM
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Select All Users
- Under the Custom Scan box paste this in
- Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Post both logs
Download and Install Combofix
Download ComboFix from one of the following locations:
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
- Double click on ComboFix.exe & follow the prompts.
- Double click on ComboFix.exe & follow the prompts.
- Accept the disclaimer and allow to update if it asks
- When finished, it shall produce a log for you.
- Please include the C:\ComboFix.txt in your next reply.
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now
Posted 17 October 2011 - 03:59 PM
Posted 17 October 2011 - 05:13 PM
Posted 17 October 2011 - 05:14 PM
Posted 18 October 2011 - 11:00 AM
Do you have access to another computer to burn a CD ?
Please download the following programmes to your desktop:
Dr Web Live CD
- Double click Dr Web
- IMGBurn will open
- Burn the ISO to a cd
- Reboot the infected computer with the CD in the drive
- Ensure that the first boot device is CD - If you are not sure about that then see this page for instructions
- As loading starts, a dialogue window will prompt you to choose between the standard and safe modes.
- Use arrow keys to select DrWeb-LiveCD (Default)
- When the system is loaded, check the disks or folders you want to scan, and click on “Start”.
- The programme will now scan for and cure/delete any malware that it finds. Allow it to do so
- Once completed reboot to normal windows
- No log is produced so once in normal windows run a fresh OTL scan and let me know if the problems persist
Posted 18 October 2011 - 02:19 PM
No boot device available
SATA 0: Installed
SATA 1: Installed
SATA 2: none
SATA 3: none
Posted 18 October 2011 - 02:24 PM
OK next we will work outside of windows then Please print these instruction out so that you know what you are doing
- Download OTLPENet.exe to your desktop
- Ensure that you have a blank CD in the drive
- Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
- Reboot your system using the boot CD you just created.Note : If you do not know how to set your computer to boot from CD follow the steps here
- As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads
- Your system should now display a Reatogo desktop.Note : as you are running from CD it is not exactly speedy
- Double-click on the OTLPE icon.
- Select the Windows folder of the infected drive if it asks for a location
- When asked "Do you wish to load the remote registry", select Yes
- When asked "Do you wish to load remote user profile(s) for scanning", select Yes
- Ensure the box "Automatically Load All Remaining Users" is checked and press OK
- OTL should now start
- Drag and drop this attached scan.txt into the Custom scans and fixes box, or double click the scan box[attachment=53047:scan.txt]
- Press Run Scan to start the scan.
- When finished, the file will be saved in drive C:\OTL.txt
- Copy this file to your USB drive if you do not have internet connection on this system
- Right click the file and select send to : select the USB drive.
- Confirm that it has copied to the USB drive by selecting it
- You can backup any files that you wish from this OS
- Please post the contents of the C:\OTL.txt file in your reply.
Posted 18 October 2011 - 03:08 PM
First Boot Priority [CD/ROM]
Second Boot Priority [Hard Disc]
Third Boot Priority [Removable]
Fourth Boot Priority [Disabled]
Under the CD-ROM Group Boot Priority heading there is only one option:
1. 4th Master: TSSTcorp DVD +/- RW TS-H653F
Does That look right?
Posted 18 October 2011 - 04:23 PM
(1). I downloaded OTLPENet to my desktop. If I double click on it, it doesn't open in Imageburn, it opens in the typical dialog window with the option to "Run" or "Cancel"
First question, when I downloaded OTPLENet.exe, why couldn't I download it directly to the CD instead of my desktop? Just curious more than anything.
Second, can I just copy and paste it to the CD and then hit "Write these files to CD"? I guess I'm not exactly clear on how exactly this needs to be burned to the CD in order for my other computer to be able to boot it when it starts. Is there something that the ImagBurn program does to the file that is different from just burning it to the CD using other methods?
Just curious because I know the DVD-ROM drive on my pc works. I followed the instructions for the last program you asked me to download. Curious as to why it said "No boot device available" and want to make sure if it was a mistake I made, I don't do it again.
Edited by sremed, 18 October 2011 - 04:38 PM.
Posted 19 October 2011 - 09:57 AM
Posted 19 October 2011 - 11:00 AM
Posted 19 October 2011 - 12:48 PM
Edited by sremed, 19 October 2011 - 12:52 PM.
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