[Boomrad]

I'm so sorry, but I'm not entirely sure how to do that. I've successfully downloaded the .exe file to XPUD and I can locate it in the 'downloads' folder, but i'm not really sure how to open it or how to go about copying it to my windows system since all the files and folders are unfamiliar. Again, I apologize for my lack of simple know-how and would really appreciate your guidance. Thank you!

[Essexboy]

You should be able to drag and drop the file onto your root C drive i.e. C:\FSS.exe

Then return to windows and run the programme from there

[Boomrad]

Ok! I think I finally figured out. The farbar log is attached below... hopefully. Thank you so much!

[Boomrad]

In case that file didn't attach, here's the log again. Thanks!

Farbar Service Scanner Version: 16-04-2012
Ran by Matt (administrator) on 22-04-2012 at 20:33:31
Running from "C:\"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
D:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
D:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
D:\WINDOWS\system32\Drivers\netbt.sys
[2004-08-04 10:00] - [2004-08-04 10:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

D:\WINDOWS\system32\Drivers\tcpip.sys
[2004-08-04 10:00] - [2004-08-04 10:00] - 0359040 ____A (Microsoft Corporation) 9F4B36614A0FC234525BA224957DE55C

D:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-04 10:00] - [2004-08-04 10:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

D:\WINDOWS\system32\dnsrslvr.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D

D:\WINDOWS\system32\ipnathlp.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF

D:\WINDOWS\system32\netman.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565

D:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-12-23 18:13] - [2004-08-04 02:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

D:\WINDOWS\system32\srsvc.dll
[2011-12-23 18:16] - [2004-08-04 02:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838

D:\WINDOWS\system32\Drivers\sr.sys
[2011-12-23 18:16] - [2004-08-04 02:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24

D:\WINDOWS\system32\wscsvc.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A

D:\WINDOWS\system32\wbem\WMIsvc.dll
[2011-12-23 18:13] - [2004-08-04 02:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

D:\WINDOWS\system32\wuauserv.dll
[2011-12-23 18:16] - [2004-08-04 02:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8

D:\WINDOWS\system32\qmgr.dll
[2011-12-23 18:16] - [2004-08-04 02:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA

D:\WINDOWS\system32\es.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0243200 ____A (Microsoft Corporation) ACD36A2DD7D1E9D8A060AA651DC07E63

D:\WINDOWS\system32\cryptsvc.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B

D:\WINDOWS\system32\svchost.exe
[2004-08-04 10:00] - [2004-08-04 10:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

D:\WINDOWS\system32\rpcss.dll
[2004-08-04 10:00] - [2004-08-04 10:00] - 0395776 ____A (Microsoft Corporation) 5C83A4408604F737717AB96371201680

D:\WINDOWS\system32\services.exe
[2004-08-04 10:00] - [2004-08-04 10:00] - 0108032 ____A (Microsoft Corporation) C6CE6EEC82F187615D1002BB3BB50ED4


Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x0700000005000000010000000200000003000000040000000600000007000000
IpSec Tag value is correct.

**** End of log ****

[Essexboy]

How are you trying to connect to the internet with windows ? Are you susing wireless or an ethernet cable

[Boomrad]

Windows will not pick up my home wireless network, in fact I can't even seem to enable wifi capability via my keyboard/explorer. Windows is also unresponsive to a direct connection to my modem via ethernet cable. Is there perhaps other windows software I have to install? itunes and Microsoft office seem to have disappeared with the parallel install as well...

[Essexboy]

Could you go to control panel > device manager

Then see if there are any yellow exclamation marks..
I am interested in the area marked



Also what is the computer make so that I can locate any missing drivers

[Boomrad]

I could not seem to locate device manager in control panel. Is there another way to find it? Also, I'm using a Dell Inspiron 1501, if that is any help at all. Thank you again so much!

[Essexboy]

Could you do the following

Go Start > Run
Type in the following and press OK :

devmgmt.msc

Does device manager now open ?

[Essexboy]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.