malware or virus removal help
Started by
bayernmunich
, Nov 02 2011 10:47 AM
#1
Posted 02 November 2011 - 10:47 AM
#2
Posted 02 November 2011 - 02:48 PM
Hi this sounds like a challenge - could you get her to e-mail you the logs as attachments and then post them here ?
Download RogueKiller to your desktop
THEN
Download OTL to your Desktop
Download RogueKiller to your desktop
- Quit all running programs
- For Vista/Seven, right click -> run as administrator, for XP simply run RogueKiller.exe
- When prompted, type 6 and validate
- The RKreport.txt shall be generated next to the executable.
- If the program is blocked, do not hesitate to try several times. If it really does not work (it could happen), rename it to winlogon.exe
THEN
Download OTL to your Desktop
- Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
- Select All Users
- Under the Custom Scan box paste this in
netsvcs
%SYSTEMDRIVE%\*.exe
/md5start
explorer.exe
winlogon.exe
Userinit.exe
svchost.exe
/md5stop
C:\Windows\assembly\tmp\U\*.* /s
CREATERESTOREPOINT - Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
- When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
- Post both logs
#3
Posted 03 November 2011 - 04:41 AM
Hi Essexboy thank you for trying to help us... my friend is so irritated with that malware/virus because she can't open any programs anymore and because of that she decided to restore it to factory default setting.... she knows her pics will be gone but she prefer it that way instead of having no computer to use... im so sorry that i asked this problem and waste your time reading it and then suddenly she will just reset it to factory default.... is it still possible after she restore her pc to default setting that she can still get her pics back just using free data recovery software??? again im so sorry and thank you very much
#4
Posted 03 November 2011 - 12:07 PM
Highly unlikely I am afraid as the restore function wipes the drive
#5
Posted 06 November 2011 - 05:30 AM
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.
Everyone else please begin a New Topic.
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