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sound distorted/lagging, no spyware found


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#1
mystic710

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My computer a month ago started have sound problems where it lags and it's all distorted. My computer is also going much slower then usual. I ran malwarebytes, tdsskiller, avg and none of these things found anything. I ran them also in safe mode but the problem persists.

I also get the occasional message that firefox is using a lot of memory. It says I'm using 158,000 kb of memory. How do I fix this? Please help! Using an old dell desktop.

I also ran a hijackthis log but am unsure of what the results mean..any pointers? Thanks
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#2
rockmilk

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Hello and welcome to GeeksToGo
Download CCLEANER the link below:

http://www.piriform....leaner/download



Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.Also hit start run then type msconfig then hit the services tab then hit put a check mark in hide microsoft services what is listed there,after hiding microsoft services?

Edited by rockmilk, 04 November 2011 - 08:50 PM.

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#3
mystic710

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I downloaded CCleaner and this is the text file I got:

Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
No HKCU:Run NMBgMonitor "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
No HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
No HKCU:Run Skype "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
Yes HKLM:Run AVG_TRAY "C:\Program Files\AVG\AVG2012\avgtray.exe"
Yes HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe
Yes HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"
Yes HKLM:Run @OnlineArmor GUI "C:\Program Files\Online Armor\OAui.exe"
No HKLM:Run AdobeARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Reader_sl "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
No HKLM:Run brs C:\Program Files\Cyberlink\Shared Files\brs.exe
No HKLM:Run DivXUpdate "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
No HKLM:Run IMJPMIG "C:\WINDOWS\IME\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32
No HKLM:Run ImScInst C:\WINDOWS\system32\IME\PINTLGNT\ImScInst.exe /SYNC
No HKLM:Run NeroCheck C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
No HKLM:Run Language "C:\Program Files\CyberLink\PowerDVD9\Language\Language.exe"
No HKLM:Run TINTSETP C:\WINDOWS\system32\IME\TINTLGNT\TINTSETP.EXE /IMEName
No HKLM:Run QTTask "C:\Program Files\QuickTime\QTTask.exe" -atboottime
No HKLM:Run PDVD9Serv "C:\Program Files\CyberLink\PowerDVD9\PDVD9Serv.exe"
No HKLM:Run stsystra %ProgramFiles%\SigmaTel\C-Major Audio\WDM\stsystra.exe
No HKLM:Run smax4pnp C:\Program Files\Analog Devices\Core\smax4pnp.exe
No HKLM:Run jusched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run realsched "C:\Program Files\Real\RealPlayer\update\realsched.exe" -osboot
No Startup User Yahoo! Widgets.lnk C:\PROGRA~1\Yahoo!\Widgets\YAHOOW~1.EXE


ALSO when I looked at system configuration utility and clicked on services, I got these things listed (after hiding microsoft services) :

apple mobile device
ati hotkey poller
AVGIDSAgent
AVG Watchdog
Bonjour Service
Ipod Service
Google Software Updater
Windows CardSpace
Java Quick Starter
Lavasoft Ad-Aware Service
Online Armor Helper Service
Office Source Engine
Online Armor
Microsoft Office Diagnostics
vToolbarUpdater
Windows Media Player Network Sharing Service
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#4
rockmilk

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Hello you can disable these from starting up with windows they can be started at any time by double clicking the icon for the program if need be.
to do that open ccleaner hit tools startup left click on selected item and disable.

Yes HKCU:Run msnmsgr "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background
Yes HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe
Yes HKLM:Run igfxhkcmd C:\WINDOWS\system32\hkcmd.exe
Yes HKLM:Run igfxpers C:\WINDOWS\system32\igfxpers.exe
Yes HKLM:Run QuickTime Task "C:\Program Files\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run iTunesHelper "C:\Program Files\iTunes\iTunesHelper.exe"

Also you may consider uninstalling online OnlineArmor cause you already have windows firewall,and many people complain of OnlineArmor being a resource hog but the choice is yours.

Next:
Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once the option to either stop the service or restart it you should have, stop the service then right click the selected service select properties then change the startup type to manual then left click apply and move on to the next service.


Microsoft Office Diagnostics
vToolbarUpdater
Windows Media Player Network Sharing Service
Office Source Engine
Bonjour Service
Ipod Service
Google Software Updater
Windows CardSpace
Java Quick Starter
Lavasoft Ad-Aware Service
apple mobile device
ati hotkey poller

After completing the above task save all of your work and reboot your machine things running any faster?
Then can you post the uninstall list from ccleaner,Open ccleaner hit tools uninstall save to text file and post in your next reply.

Next have you defragged your machine if not then run this defrag select defrag and optimize (slower use once a week) just decline installing anything that may come with this like toolbars etc it actually a good defrag program.
http://download.cnet...09ff9245791f3d4

In your next reply I need
1:uninstall list
2:Is computer running any better?
3:Now list the services that are running after setting the services to manual that I suggested.

EDIT: You can uninstall lavasoft adaware as I dont see it in the startup list and the service is running.

Edited by rockmilk, 03 November 2011 - 04:21 PM.

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#5
rockmilk

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After you have completed the steps in the last post download autoruns and run it right click and delete every entry that reads file not found.
http://www.filehippo...702269a51fec67/
Save it to your desktop unzip it and run it.
Here is a great tool to unzip programs. 7 zip
http://sourceforge.n...20.exe/download
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#6
mystic710

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thanks for doing all this! The uninstall is:

Ad-Aware Lavasoft Limited 9/30/2011 37.5 MB 9.5.0
Adobe AIR Adobe Systems Incorporated 6/10/2011 2.6.0.19140
Adobe Flash Player 11 Plugin Adobe Systems Incorporated 11/2/2011 11.0.1.152
Adobe Flash Player ActiveX Adobe Systems Incorporated 11/2/2011 9.0.124.0
Adobe Reader X (10.1.1) Adobe Systems Incorporated 9/15/2011 127.5 MB 10.1.1
Apple Application Support Apple Inc. 10/12/2011 62.8 MB 2.1.5
Apple Mobile Device Support Apple Inc. 10/12/2011 24.1 MB 4.0.0.96
Apple Software Update Apple Inc. 6/10/2011 2.25 MB 2.1.3.127
ATI Display Driver 11/2/2011 8.261-060523a1-033841C-Dell
AVG 2012 AVG Technologies 10/18/2011 2012.0.1834
Big Fish Games: Game Manager 11/2/2011 3.0.1.60
Bonjour Apple Inc. 10/12/2011 1.03 MB 3.0.0.10
Broadcom 440x 10/100 Integrated Controller Broadcom Corporation 6/10/2011 0.14 MB 10.04.01
CCleaner Piriform 11/3/2011 3.12
Cooking Dash 3: Thrills and Spills 11/2/2011
DivX Setup DivX, LLC 11/2/2011 2.6.0.34
Free YouTube to MP3 Converter version 3.10.11.923 DVDVideoSoft Ltd. 10/16/2011
HiJackThis Trend Micro 10/7/2011 0.36 MB 1.0.0
Intel® Extreme Graphics 2 Driver 11/2/2011 6.14.10.4396
Intel® PRO Network Connections Drivers 11/2/2011
iTunes Apple Inc. 10/12/2011 168.7 MB 10.5.0.142
Java™ 6 Update 26 Oracle 6/10/2011 94.9 MB 6.0.260
Malwarebytes' Anti-Malware version 1.51.2.1300 Malwarebytes Corporation 9/16/2011 1.51.2.1300
Media Player Codec Pack 4.0.2 Media Player Codec Pack 11/2/2011
Microsoft .NET Framework 2.0 Service Pack 2 Microsoft Corporation 10/13/2011 183.4 MB 2.2.30729
Microsoft .NET Framework 3.0 Service Pack 2 Microsoft Corporation 6/10/2011 209 MB 3.2.30729
Microsoft .NET Framework 3.5 SP1 Microsoft Corporation 6/10/2011
Microsoft Compression Client Pack 1.0 for Windows XP Microsoft Corporation 6/10/2011 1
Microsoft Office Enterprise 2007 Microsoft Corporation 6/10/2011 12.0.4518.1014
Microsoft User-Mode Driver Framework Feature Pack 1.0 Microsoft Corporation 6/10/2011
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 6/10/2011 5.21 MB 8.0.56336
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 6/10/2011 10.2 MB 9.0.30729.4148
Mozilla Firefox 7.0.1 (x86 en-US) Mozilla 11/3/2011 7.0.1
MSXML 6 Service Pack 2 (KB973686) Microsoft Corporation 6/10/2011 1.40 MB 6.20.2003.0
Online Armor 5.1 Emsi Software GmbH 11/2/2011 5.1
Picasa 3 Google, Inc. 11/2/2011 3.8
QuickTime Apple Inc. 8/3/2011 73.0 MB 7.70.80.34
SigmaTel Audio SigmaTel 6/10/2011 5.10.5210.0
Windows Driver Package - Ricoh Company (rimsptsk) hdc (11/14/2006 6.00.01.04) Ricoh Company 11/2/2011 11/14/2006 6.00.01.04
Windows Live Essentials Microsoft Corporation 6/10/2011 14.0.8117.0416
Windows Live Sign-in Assistant Microsoft Corporation 6/10/2011 1.93 MB 5.000.818.5
Windows Live Upload Tool Microsoft Corporation 6/10/2011 0.22 MB 14.0.8014.1029
Windows Media Format 11 runtime 11/3/2011
Windows Media Player 11 11/3/2011
Windows XP Service Pack 3 Microsoft Corporation 6/10/2011 20080414.031525
WinRAR 4.01 (32-bit) win.rar GmbH 11/2/2011 4.01.0
XP Codec Pack 11/2/2011

As far as improvement goes, theres a DEFINITE improvement in time it takes my comp to startup and sound is little better but still sketchy..When I check services under system config, only things running are:

apple mobile device
AVGIDSagent
AVG Watchdog
Online armor helper (which I'll be uninstalling as per your advice)
Online Armor
lavasoft Adaware
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#7
rockmilk

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Go ahead and stop these services and set to manual as per my previous instructions.
apple mobile device
lavasoft Adaware

Also how do you feel about avg?I think your system would improve even more if you uninstalled it and installed avast which is far better in my opinion.
Uninstall avg then run the uninstaller found here.
http://majorgeeks.co...13cd88621e1213a
Reboot your machine then install avast found here.
http://download.cnet...1&part=dl-85737

Next uninstall these programs.
Online Armor 5.1 Emsi Software GmbH 11/2/2011 5.1
Java™ 6 Update 26 Oracle 6/10/2011 94.9 MB 6.0.260
Ad-Aware Lavasoft Limited 9/30/2011 37.5 MB 9.5.0

Next run javara found here.
http://majorgeeks.co...728904ca37e1816
Save it to your desktop unzip it to desktop run it reboot your machine and get a fresh copy of java from here.
http://java.com/en/

Ad-aware can be uninstalled trust me there are better alternatives we will get to that.
In your next post to me please advise as to what you have done.

EDIT: Also do you have your xp cd??
Also what items do you have in startup now??

Edited by rockmilk, 03 November 2011 - 05:27 PM.

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#8
rockmilk

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The next thing you need to do is clean you temp files.After you have advised me on what you have done.
http://www.geekstogo...er-by-oldtimer/
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#9
rockmilk

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If you do have your xp cd then follow these instructions.
Place the xp cd in your cd drive then run sfc /scannow
To do this simply go to the Run box on the Start Menu and type in:

sfc /scannow

EDIT: Note the space between c and / your better of copy and pasting. sfc /scannow

Edited by rockmilk, 04 November 2011 - 06:45 PM.

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#10
rockmilk

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As far as your audio being slow or choppy hit the windows key and pause button at the same time to open device manager then scroll down and find your audio driver uninstall it and reboot.Let me know the status of your computer before I post again.
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#11
mystic710

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hey ok, so I uninstalled ad-aware, online armor, and avg antivirus as you suggested. I installed in its place Avast, and just finished installing the new java. am rebooting in moment and will reinstall audio driver now..also looking for xp cd..

in my startup I only have avast running and ctfmon
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#12
rockmilk

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How is the computer running now??
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#13
rockmilk

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You can get rid of ctfmon.exe If you boot into safemode:

http://www.microsoft...e.mspx?mfr=true

Once you are in Safe Mode:

click start>computer>c:>windows>system32>scroll down to ctfmon.exe Right click the icon then select delete. Reboot your machine:

If you dont use this program,and never will. Why have it running on your machine? :)

http://support.microsoft.com/kb/282599

Edited by rockmilk, 05 November 2011 - 06:28 PM.

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#14
rockmilk

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Hey its been a couple days just wandering how the computer is running?Do you require further assistance?? :)
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#15
mystic710

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everything is sounding so much better! currently still looking for my xp disk..its somewhere. once i find it ill do what you suggested. I cleaned out my temp folder, and reinstalled audio..so much clearer thank you
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