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Virus removal - slow computers

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Tina Rhoades

Tina Rhoades

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I'm not the most experienced with computers so I've been doing what I know to fix this issue.
Lately my computer has been freezing up and moving at a snail's pace. I installed a paid version of Norton, MalwareBytes and Wise registry cleaner, running each of them in safe mode. My computer works fine for about an hour then when using Quickbooks it'll slow back down and when trying to install Mozilla Firefox, this is what popped up on my screen:

The exception unknown software exception (0xc0000017)
occurred in the application at location 0x7c812afb

I'm not sure what else to do. Norton and Malwarebytes both say I don't have any issues but apparently I do. Again, I'm not too computer savvy so some help in simple terms would be great. Thanks
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Slowing down in a computer can be caused by numerous situations.
Since none of your AV programs show any infection then we can look at other reasons.
Download Autoruns from the link in my signature below:

1: Extract the Autoruns Zip file contents to a folder.
2: Double-click the "Autoruns.exe".
3: Click on the "Everything" tab
4: Remove any entries that mention "File Not Found" by right-clicking the entry and select Delete.
5: Go to File then to Export As or Save in some versions.
6: Save AutoRuns.txt file to known location like your Desktop.
7: Attach to your next reply.

Download and install Free Everest Home Edition
Open it.
1: In left pane expand Computer folder.
2: Click once on Summary
3: In upper menu, go Report
4: And then to Quick Report-Summary
5: Save it in text file, and paste it in your next post.
Click the + by computer, click on Sensor. Get a screenshot and post it so I can check your temps and voltages...

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