Last night I was browsing the internet, and i clicked on a link when suddenly Firefox closed, and multiple error messages began popping up. There are approximately 15 to 20 individual error messages stating "Windows - Delayed Wire Failed"..."Failed to save all the components for the file xxxxxx. The file is corrupted or unreadable. "Disk-Error"."
All desktop icons have vanished and when I click on the Start menu it is blank.
I was able to run a microsoft security essentials scan from the programs toolbar and it detected a Trojan with the name "Trojan.win32/fakesysdef".
MSE says it removed the trojan and it says it is successful it doing so, however I cannot see ANY ICONS AT ALL.
I could not even see " My computer" and the start/programs has no programs.
I was able to get to "users" and I added a new user, thinking it might rebuild it and return the programs.
when I logged in using that new user, I can see "my computer, control panel etc.. still NO Programs.
Looking in "My computer", All previous users " My documents" folders are empty.
when I click on "My computer" and the "C-Drive" root ,I see only one file- 26c0bc0de12c878bffc8860fa8fc00
when I open it, i see a bunch of files with 4-digit numbers- all show 0 bytes in file properties, but with "ACCESS DENIED"- so I cannot open them
I'm sure there is alot more information you may need to assist me so just let me know and I'll get it to you. This PC is about 3-4 years old.
Your help is greatly appreciated.
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