[jsullivan33403]

I have a HP Pavilion 725n running under XP Professional. I recently replaced the hard drive that failed with a new one and now I have tried two different anti-virus programs, AVG and Avira, and had no trouble loading either, but NEITHER WILL UPDATE. What is the problem and how do I correct it?

I have tried manually loading the Avira update material per their directions and it will NOT take - all other programs run without a problem, any ideas?

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Hi jsullivan33403,

How did you reinstall the OS to the new hard drive? We want to make sure that no infected files were transferred in the process.

When you installed the 2nd AV did you completely uninstall the 1st to remove all residual files? If not, I would recommend you to download AppRemover this way we can ensure that a 2nd AV will not interfere. Please let me know what you find and remove. You can read the tutorial here on how to use it.

Once you have used AppRemover and are sure that you are running only 1 AV try booting to the Advanced Boot Options menu and choose Safe Mode with Networking by rebooting the computer and tapping the F8 key as soon as you see the splash screen. See if it will update from there.

Let us know.

Donna

[DonnaB]

Hi jsullivan33403,

How did you reinstall the OS to the new hard drive? We want to make sure that no infected files were transferred in the process.

When you installed the 2nd AV did you completely uninstall the 1st to remove all residual files? If not, I would recommend you to download AppRemover this way we can ensure that a 2nd AV will not interfere. Please let me know what you find and remove. You can read the tutorial here on how to use it.

Once you have used AppRemover and are sure that you are running only 1 AV try booting to the Advanced Boot Options menu and choose Safe Mode with Networking by rebooting the computer and tapping the F8 key as soon as you see the splash screen. See if it will update from there.

Let us know.

Donna

[noknojon]

Hi -
I always use the uninstallers listed on this linked site, as they are usually updated to the latest versions -
http://uninstallers.blogspot.com/
They are maintained by Fred DeVries, a specialist in this field -

Thank You -

[jsullivan33403]

Hi Donna and N

Actually the original hard drive went bad and I installed a brand new hard drive, a Samsung 80 Gb, which even though was brand new, I completely wiped with ERD software so I believe no infected files were on the hard drive when I installed XP Professional on it; therefore the problem lies elsewhere.

I have downloaded AppRemover program Donna recommended and will be using it in the future - I have been needing an apps removal program as I did not have one. I also plan to download http://uninstallers.blogspot.com/ recommended by noknojon. Thanks for links to these programs.

If you have any other ideas with regard to this problem, let me know.

[DonnaB]

Hi jsullivan33403,

At this time, there is no need to install any other uninstaller. That particular program that I suggested is to remove only Security type software. I believe noknojon was just sharing the uninstallers that he recommends when helping others and I found it to be an educational link as well. I'll have to look at that link a bit closer myself.

Is Avira presently installed? Does it still not update?

Did you try to enter Safe Mode with Networking as I suggested above in post #2? If not, try that and let me know what happens.

In the meantime I'll look into why the AV will not update in normal mode.

Edited by DonnaB, 06 November 2011 - 11:19 AM.

[noknojon]

Thank you DonnaB -
You are correct in your reply.
The link I left is also for an educational link, and is only a site to visit if you need to remove A/virus and other similar programs.
There is no download, just a site that shows how to remove any A/virus programs if you accidentally double up on security.

Regards -