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Blue Screen


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#1
tyshanna

tyshanna

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My computer is slowing down, its giving a blue screen and shuts down every few minutes. What do I do? HELP!!!!
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#2
rockmilk

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Does it do the same in safemode??
http://windows.micro...er-in-safe-mode

Follow the steps in the link below and post what the error code is of the bluescreen.
http://pcsupport.abo...estartvista.htm

Edited by rockmilk, 06 November 2011 - 05:38 PM.

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#3
tyshanna

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i was already onn safe mode and it didnt do it then. i did the directions on that link what do i do now?
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#4
rockmilk

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Ok the next time a bluescreen happens post what the error says here.To rule out you having too many items starting up and services running that are un-neeeded please do the following.Download CCLEANER the link below:


http://www.piriform....leaner/download

Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.Also hit start run then type msconfig then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services? Also I need to see an uninstall list from ccleaner hit the tools button then uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the uninstall.txt

You can download in safemode with networking.Or try a clean boot.Here is a link explaining
http://support.microsoft.com/kb/331796

Edited by rockmilk, 06 November 2011 - 07:26 PM.

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#5
tyshanna

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The bluescreen says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again follow these steps:
Checck to be sure you have adequate disk space. If a driver is identified in the STOP message, disable the driver or check with manufacture for driver updates. Try changing video adapters.
Check with your hardware vendorfor any BIOS updates. Disable BIOS memory options such as caching or shadowing. if you need to use safe mode to remove or disable components, restartyour computer, press F8 to select Advance Start-up options and then select safe mode.
STOP: 0x0000008E (0C0000005, 0x837D0487, 0xAEA9CF7C, 0x00000000)
ataport, SYS- Address 837D0487 base at 837CA000, Datestamp 4a5bbf16
Collecting data from crash dump...
Initializing disk for crash dump...
Beginning dump to physical memory
Dumping physical memory to disk: 100
Physical memory dump complete
Contact your system admin or technical support group for future assistance
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