When I turn it on I hear the fan working but no lights on the CPU. I have tried all function buttons but there is no reaction. Even Trying to force shut down with the power button doesn't work and only removing all power sources will shut it down.
Symptom progressions is :
1. I was starting the computer on battery but it died during start up at the HP logo screen (before windows loads). I know this is really bad. At this stage when I turned it on, computer would get stuck at the HP logo, and no function buttons would work, so I could not start in safe more or go to recovery disk.
2. I tried disconnecting power and battery and holding the power button to decharge but that didn't work.
3. Since I didn't know what else to do, I called HP customer service. They had me remove the RAM and Bios battery. After replacing it, now, I don't even get to the HP logo screen, just a black screen with no options.
HP customer service says by removing the RAM and battery, it just makes the problem more apparent. It is probably a motherboard problem and I will have to replace the motherboard. I hope there are some other solution I have not tried before going to that expensive option.
Any advice that can be provided would be much appreciated. And if this is not the correct forum, please let me know and I can switch to the right one.
Thanks in advance.