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Win7 Bsod help *request*


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#1
jason422

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Hello let me start off saying hello to "geekstogo.com" and members. I am new to this website and i encountered a problem with my computer and I dont know much about my computer execpt I think it may have bad ram because everytime I play a decent game like cs:s,City of Heroes,merc. 2 world in flames,Etc. But this did not use to happen to me I wiped my computer twice to see if that could fix it but I recieve Blue screens called:


"system_service_exception", "Bad_pool_caller","memory_management","PAGE_FAULT_IN_NONPAGED_AREA"
AND their bug check codes are



" 0x00000050 "," 0x000000c2 "," 0x0000001a "," 0x0000003b " the filenames are: ntoskrnl.exe,npfs,sys,atikmpag,DXGMMS1.sys,. Please help me! if you need any questions about anything I will reply the info as a comment/reply. Thank you for helping. :)
Also my system Specs(I hope im right)
CPU
AMD Phenom™ 9850 Quad-Core Processor
CPU Speed
2.5 GHz

RAM
2.0 GB

OS

Microsoft Windows 7 Ultimate Edition (build 7600), 64-bit

Video Card
ATI Radeon HD 5450
just ask for anymore info. please tell me how to show you my minidump also:)
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#2
noknojon

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Welcome jason - Sorry we have been a bit late with this reply.

To further help us can you please follow these directions for Blue Screen View -
Download/install BlueScreenView, http://www.nirsoft.n...creen_view.html .
Double-click BlueScreenView.exe file.
When autoscan is done (screen comes up), click Edit/Select All...then File/Save Selected Items.
Save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content and paste it into your next reply -

Thank You -
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#3
jason422

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Here you go and thank you for replying :)

==================================================
Dump File : 110711-22432-01.dmp
Crash Time : 11/7/2011 7:42:19 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`07d5fd0c
Parameter 3 : fffff880`0a00bd70
Parameter 4 : 00000000`00000000
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+31d0c
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110711-22432-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 287,320
==================================================

==================================================
Dump File : 110711-17378-01.dmp
Crash Time : 11/7/2011 4:22:11 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`02fd3321
Parameter 3 : fffff880`02760e50
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+705c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110711-17378-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 286,424
==================================================

==================================================
Dump File : 110611-15787-01.dmp
Crash Time : 11/6/2011 5:55:04 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`06a87bb7
Parameter 3 : fffff880`09d088e0
Parameter 4 : 00000000`00000000
Caused By Driver : Npfs.SYS
Caused By Address : Npfs.SYS+562dbb7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-15787-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 287,320
==================================================

==================================================
Dump File : 110611-15943-01.dmp
Crash Time : 11/6/2011 3:43:02 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff8a0`ae7c1d50
Parameter 2 : 00000000`00000001
Parameter 3 : fffff880`07d83421
Parameter 4 : 00000000`00000005
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-15943-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,936
==================================================

==================================================
Dump File : 110611-18907-01.dmp
Crash Time : 11/6/2011 2:34:59 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`06cbfbb7
Parameter 3 : fffff880`090e38e0
Parameter 4 : 00000000`00000000
Caused By Driver : atikmpag.sys
Caused By Address : atikmpag.sys+abb7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-18907-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,936
==================================================

==================================================
Dump File : 110611-16988-01.dmp
Crash Time : 11/6/2011 1:25:55 PM
Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
Bug Check Code : 0x00000050
Parameter 1 : fffff880`07e9fd60
Parameter 2 : 00000000`00000000
Parameter 3 : fffff800`02a8915b
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-16988-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,936
==================================================

==================================================
Dump File : 110611-17144-01.dmp
Crash Time : 11/6/2011 9:12:30 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 00000000`00000007
Parameter 2 : 00000000`00001097
Parameter 3 : 00000000`00000001
Parameter 4 : fffffa80`03c338d0
Caused By Driver : dxgmms1.sys
Caused By Address : dxgmms1.sys+1f8dc
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110611-17144-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,992
==================================================

==================================================
Dump File : 110511-13993-01.dmp
Crash Time : 11/5/2011 4:31:42 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041284
Parameter 2 : fffff980`09fe9001
Parameter 3 : 00000000`00002d2d
Parameter 4 : fffff780`c0000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16841 (win7_gdr.110622-1503)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110511-13993-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,936
==================================================

==================================================
Dump File : 110511-13774-01.dmp
Crash Time : 11/5/2011 1:36:40 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff880`02c9abb7
Parameter 3 : fffff880`070978e0
Parameter 4 : 00000000`00000000
Caused By Driver : atikmpag.sys
Caused By Address : atikmpag.sys+abb7
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\110511-13774-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 274,936
==================================================
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#4
jason422

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That above me is the whole blue screen errors i encounter sry for late reply
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#5
noknojon

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Thanks for those details -
Someone will analyse this and then get back to you -

Regards -
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#6
jason422

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thank you
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#7
jason422

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Hey for future reference is their a way i can analyze it myself?
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#8
noknojon

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No problems.
The data from a Blue Screen View Check gives options that are then put together .

These include ;
Details in this list (covers all operating systems) -
http://www.geekstogo...post__p__224441
SYSTEM_SERVICE_EXCEPTION (Basic description of problem)
Caused By Driver : dxgmms1.sys (Usually caused by a missing or outdated software driver)
Caused By Address : dxgmms1.sys+31d0c (Related again to above)
Crash Address : ntoskrnl.exe+705c0 (The area / address within the system of the crash)

The details are usually looked at in that order -
SYSTEM_SERVICE_EXCEPTION, is a reason why this occurred.
Generally based on the number of crashes in a particular area, or caused by a particular driver, the drivers can be updated.

dxgmms1.sys - This can be Googled to find reasons for BSODs in this software driver.
It may list options for driver updates or replacements.
Then you also check Device Manager on your system for any exclaimation marks beside devices (meaning Update Now)
Any devices that need updating should be done from card makers sites (Video card drivers for example).

Regards -
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#9
jason422

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thanks man for doign this for me :)
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#10
noknojon

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I am just a bit surprised that it only has 2.0 GB RAM on a 64bit system (I would have thought 4G RAM for Win7).
Have you noted how much "Free space" you have on your computer memory ??
Open (click on) Computer Icon and you should see C: Drive listed and the used / free space.

Can you also list the Make and Model of computer, as I just see it a bit "under sized" for the games you play.
Is the system very old, or have you been having similar problems since you started playing these type of games.

You can Google for ATI Radeon HD 5450 Video card, and see if there is a recent driver update.

Edited by noknojon, 12 November 2011 - 01:58 AM.

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#11
jason422

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Yes, i used a program called Bel arc Advisory computer profile and this gave me these results that might help you i hope.

Multimedia

AMD High Definition Audio Device
Realtek High Definition Audio

Display

ATI Radeon HD 5450 [Display adapter]
LG W1952 [Monitor] (19.1"vis, s/n 387664, January 2008)

Memory module

2048 Megabytes Usable Installed Memory

Slot 'DIMM0' has 2048 MB
Slot 'DIMM1' is Empty

Main Circuit Board

Board: ASUSTeK Computer INC. M2N68-AM Plus Rev X.0x
Serial Number: 104789470000597
Bus Clock: 200 megahertz

OS

Windows 7 Ultimate (x64) (build 7600)
Install Language: English (United States)
System Locale: English (United States)
Installed: 11/2/2011 6:56:04 PM
BIOS: American Megatrends Inc. 1802 06/10/2010

Processor

2.50 gigahertz AMD Phenom 9850 Quad-Core
512 kilobyte primary memory cache
2048 kilobyte secondary memory cache
2048 kilobyte tertiary memory cache
64-bit ready
Multi-core (4 total)
Not hyper-threaded

Drivers new

249.95 Gigabytes Usable Hard Drive Capacity
184.25 Gigabytes Hard Drive Free Space
DTSOFT Virtual CdRom Device [Optical drive]
LITE-ON COMBO SOHC-5232K ATA Device [Optical drive]
MJELEP EJWXYN4H SCSI CdRom Device [Optical drive]

HDT722525DLAT80 [Hard drive] (250.06 GB) -- drive 0, s/n VDR41LT8CWBJUH, rev V44OA96A, SMART Status: Healthy

Hope this is what you need

Edited by jason422, 12 November 2011 - 01:47 PM.

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#12
jason422

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also i did a driver update the display driver update and i did it but i still get the blue screens
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#13
noknojon

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Hi jason -
You say that you are still getting Blue Screens.
Is this only when playing games like cs:s,City of Heroes,merc. 2 world in flames,Etc., or in normal browsing.
Can you give us some idea of when these blue screens happen, and do you need to "Hard shutdown" or do they only last a few mins.

Just trying to work out if you have them only under Stress or if this is a break down of RAM.

Thanks -

Edited by noknojon, 12 November 2011 - 03:11 PM.

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#14
jason422

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i think the problem might be the ram is it normal for a game to use a high amount of ram and CPU usage from task manager? also it happens in city of heroes and all games pretty much play they used to work fine but it started to crashed then bsod. but i played a 2d physics game and had media player running at same time both cpu usage and ram went really high then i got a blue screen saying page_fault_in_nonpaged_area. any ideas?

and sry when it blue screens I hard shutdown it

Edited by jason422, 12 November 2011 - 03:24 PM.

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#15
noknojon

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You can use this program to test RAM and other problems.
If access is simple to your RAM sticks do them one at a time. If not then just run as a single test to look for errors.
The program needs to run for at least 4 hours (8 is usually better)

Please go to: http://www.memtest86.com/ then download it and burn it to a CD disc.
Then remove all of your sticks of ram and insert just one. Start the computer and boot to the memtest disc you created.
Then let it run for a while (4 to 8 hours) and see if any errors come up in results (will be highlited in red).
If they don't then shut it down and remove that stick of ram and insert the next one and so on.
If anyone of them come up with errors then that one is a bad card and will need to be replaced.

Ask if you need any help, or just follow the directions.
Extra - Take no notice of these prices, they are for premade CDs only.
(Price $9.95 Memtest86 Memory Diagnostic CD-ROM) Ignore this, as you are creating your own CD.
Just use the Free Download link -

Edited by noknojon, 12 November 2011 - 03:36 PM.

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