[jp17315]

I have an HP Pavilion P6000 series computer running windows 7. Its a friend of mine and his daughter put in a USB flash drive to do homework and then removed it. Now it is starting to show BSOD's at startup and during the system repair option. the BSOD's are:

Stop error code 0x0000005002 (0x0000000000005002,0xfffff70001080000,0x0000000000000476,0x00005577fffffffe) I believe it was Memory_management
next was:
Stop 0x00000050 didn't copy the rest of the code it was page_fault_in_nonpaged_area
Next was:
Stop 0x0000000A didn't copy the rest. It was irql_not_less_or_equal
Last was:
Stop 0x0000001A (0x0000000000005003,0xfffff70001080000,0x0000000000025B6B,0x0000000022248009) Memory_management

I tried to system restore to a date before this happened and that did not work.

I don't know what else to do with this computer. Any help would be GREATLY appreciated!!!

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First most obvious cause is either memory or a bad driver. I'm going to start with the memory.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[rshaffer61]

First most obvious cause is either memory or a bad driver. I'm going to start with the memory.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:



8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:



10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:




It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.



The following image is the test results area:



The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.

[jp17315]

Thanks!

Will try this in the morning - getting late here.

[jp17315]

One of the ram cards is bad. Had 3 ram cards took 2 out restarted and it seemed to run ok. Shutdown put one of the remaining Ram cards in and got a BSOD. Shut down put the other Ram card in and booted ok no BSOD. Think we have the problem.

Thanks for your help. Guess I need to buy a new ram stick.

[rshaffer61]

Yep sounds like a new memory module in your future. Glad we found it quickly and easily for you.
Please let me know how everything works at the end of the day after running without the bad memory in it.

[jp17315]

Ran fine. No BSODS so far. Giving it back to my friend tomorrow and letting him know he needs a memory module if he wants to buy one. Only leaves 4gb ram is that enough? He only uses it for internet surfing.

[rshaffer61]

4 gigd of memory is fine for most tasks so your friend should have no problem.