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PARANOID MAN ABOUT TO RETURN FAULTY LAPTOP


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#1
inmate 702

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Hi,

Long story short I've a Sony Vaio, and I'm not sure whats wrong with it, I just know it seems to be plenty. It dc's from the internet randomly whenever it feels like it when my iphone/desktop/hub remain connected fine. Sometimes troubleshooting reconnects sometimes it doesn't feel like it. Also it freezes sometimes too and just the other day I had my first blue screen mentioning something about memory.
Its basically no good to me and as I'm ready to send it back, HOWEVER, I downloaded a torrent the other day ready to watch some free tv shows which I'm worried the lads at Sony might not be too happy about? My question is this, What exactly counts as illegal these days and is it as simple as wiping the laptop before sending it back or do the [bleep] things leave a trace?

Cheers!
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#2
rshaffer61

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HOWEVER, I downloaded a torrent the other day ready to watch some free tv shows which I'm worried the lads at Sony might not be too happy about? My question is this, What exactly counts as illegal these days and is it as simple as wiping the laptop before sending it back or do the [bleep] things leave a trace?


Did the problem start right after you opened this file? If so I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found HERE. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#3
Neil Jones

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Please note that a laptop that is infected will not be classified as a faulty laptop. It will be classed as a software issue which is not covered under a warranty.

In any case the first thing Sony would tell you to do anyway would be to wipe the laptop and reset it to default. That's before getting on to sending it back.
Persuing the malware infection route first, as above, is probably the best thing to do first.
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