[Cush Lee]

My AVG antivirus was not functioning properly I decided to delete and re-download
unfortunately a problem occurred in deleting AVG I now get an explorer.exe application
error 0xc0000005 and I have no Internet explorer when I click on the icon I am told
Internet explorer has encountered a problem and must close

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Hello Cush Lee and


Try a system restore prior to the problem. http://support.microsoft.com/kb/306084 Then download Fire Fox so that if you get the same error, you will have internet access (In Theory) http://www.mozilla.o...US/firefox/new/
Then uninstall avg via add remove programs. Then run the avg removal tool,found in the link below.
http://www.avg.com/us-en/utilities


You may also consider switching to Avast or Mse I Prefer Avast but the choice is yours.
Avast link. http://www.avast.com...ivirus-download
MSE link. http://windows.micro...rity-essentials
Hope this helps you!

Edited by rockmilk, 15 November 2011 - 11:29 AM.

[rockmilk]

Hello Cush Lee and


Try a system restore prior to the problem. http://support.microsoft.com/kb/306084 Then download Fire Fox so that if you get the same error, you will have internet access (In Theory) http://www.mozilla.o...US/firefox/new/
Then uninstall avg via add remove programs. Then run the avg removal tool,found in the link below.
http://www.avg.com/us-en/utilities


You may also consider switching to Avast or Mse I Prefer Avast but the choice is yours.
Avast link. http://www.avast.com...ivirus-download
MSE link. http://windows.micro...rity-essentials
Hope this helps you!

Edited by rockmilk, 15 November 2011 - 11:29 AM.

[Cush Lee]

Hi Rockmilk

I have tried system restore but it will not change to another date
however I will run the AVG removal tool and I will consider Avast!

Thanks for your help and I will keep informed with any progress

Cush Lee