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[OTL Included] Computer Lagging Strangely

Started by savedglory , Nov 15 2011 04:58 PM

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#1
savedglory
Posted 15 November 2011 - 04:58 PM

savedglory

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I don't know how else to describe the issue except to say that my PC is lagging in a strange manner. When I go to type text into the search bar, tab into a new tab, open a new window, close an existing window/tab, minimize windows, type/delete text, or really do anything, there is an obvious lag of about 1-2 seconds. It doesn't happen every time (for example I just typed an entire sentence with no lag bug experienced it on the first sentence I typed). Also, when I go to click a link, sometimes the link won't be clicked on the first click and I'll have to either wait 1-2 seconds or click again. This also occurs when I try to scroll down/up on any scrollable page (either it won't let me scroll at all for 1-2 seconds or more often it requires me to try again to scroll). My PC has never done this before and I've tried scanning with Malwarebytes but to no avail (it said my system was clean).

Below is the OTL log. Is there anything I can do to discover the reason for this lag? Thanks in advance for any assistance.


OTL logfile created on: 11/15/2011 2:52:21 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Documents and Settings\Tiara Rea\My Documents\Downloads
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.90 Gb Total Physical Memory | 0.51 Gb Available Physical Memory | 17.67% Memory free
4.74 Gb Paging File | 2.38 Gb Available in Paging File | 50.17% Paging File free
Paging file location(s): C:\pagefile.sys 2046 4092 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 231.87 Gb Total Space | 203.68 Gb Free Space | 87.84% Space Free | Partition Type: NTFS
Drive D: | 1.00 Gb Total Space | 0.97 Gb Free Space | 96.96% Space Free | Partition Type: FAT32

Computer Name: TIARAREA | User Name: Tiara Rea | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/11/15 14:51:46 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Tiara Rea\My Documents\Downloads\OTL.exe
PRC - [2011/11/10 12:00:24 | 000,924,632 | ---- | M] (Mozilla Corporation) -- C:\Program Files\Mozilla Firefox\firefox.exe
PRC - [2011/11/01 06:36:44 | 001,877,328 | ---- | M] (Billeo, Inc.) -- C:\Program Files\Delta SkyMiles Shopping Assistant\DeltaSSA.exe
PRC - [2011/08/31 16:00:48 | 000,449,608 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
PRC - [2011/08/31 16:00:48 | 000,366,152 | ---- | M] (Malwarebytes Corporation) -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
PRC - [2011/08/18 23:00:00 | 002,068,832 | ---- | M] (Cerulean Studios) -- C:\Program Files\Trillian\trillian.exe
PRC - [2011/04/30 08:15:29 | 000,221,184 | ---- | M] () -- C:\Program Files\Kaseya\Agent\KasAVSrv.exe
PRC - [2010/11/24 08:01:55 | 000,725,344 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgcsrvx.exe
PRC - [2010/09/20 07:01:24 | 000,621,920 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgnsx.exe
PRC - [2010/06/21 14:33:09 | 000,515,424 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgrsx.exe
PRC - [2010/06/21 14:33:08 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgwdsvc.exe
PRC - [2010/06/21 14:32:41 | 001,101,152 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgchsvx.exe
PRC - [2010/06/21 14:32:40 | 000,842,592 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG9\avgam.exe
PRC - [2008/11/09 12:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
PRC - [2008/05/20 16:47:18 | 000,065,296 | ---- | M] (Bioscrypt Inc.) -- c:\Program Files\Hewlett-Packard\IAM\Bin\asghost.exe
PRC - [2008/05/14 12:41:38 | 000,034,184 | ---- | M] (Hewlett-Packard Development Company, L.P) -- c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe
PRC - [2008/05/13 16:35:40 | 000,256,512 | ---- | M] (SafeBoot International) -- c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
PRC - [2008/05/09 15:09:08 | 001,168,632 | ---- | M] (AuthenTec, Inc.) -- c:\Program Files\Fingerprint Sensor\AtService.exe
PRC - [2008/05/07 16:34:04 | 000,238,984 | ---- | M] (Hewlett-Packard Development Company, L.P.) -- C:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\pthosttr.exe
PRC - [2008/04/18 05:54:02 | 000,354,840 | ---- | M] (Intel Corporation) -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe
PRC - [2008/04/13 16:12:19 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2008/03/31 13:32:42 | 000,576,104 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
PRC - [2008/03/31 13:32:40 | 001,440,384 | ---- | M] (Broadcom Corporation.) -- C:\Program Files\WIDCOMM\Bluetooth Software\BTStackServer.exe
PRC - [2007/12/11 11:15:04 | 000,012,800 | ---- | M] (Agere Systems) -- C:\WINDOWS\system32\agrsmsvc.exe
PRC - [2007/05/15 15:08:40 | 000,182,576 | ---- | M] (ActivIdentity) -- c:\Program Files\ActivIdentity\ActivClient\accoca.exe
PRC - [2007/05/15 15:08:38 | 000,095,024 | ---- | M] (ActivIdentity) -- c:\Program Files\ActivIdentity\ActivClient\acevents.exe


========== Modules (No Company Name) ==========

MOD - [2011/11/11 10:10:42 | 008,527,008 | ---- | M] () -- C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll
MOD - [2011/11/10 12:00:23 | 001,989,592 | ---- | M] () -- C:\Program Files\Mozilla Firefox\mozjs.dll
MOD - [2011/10/14 11:44:27 | 000,212,992 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.ServiceProce#\abef85f2fb8ba830eda73e2d12e8d41e\System.ServiceProcess.ni.dll
MOD - [2011/10/14 11:44:20 | 000,998,400 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Management\90b90e700e59d73d6d692cf74e1ba16e\System.Management.ni.dll
MOD - [2011/10/14 11:10:05 | 005,450,752 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System.Xml\70cacc44f0b4257f6037eda7a59a0aeb\System.Xml.ni.dll
MOD - [2011/10/14 11:08:35 | 007,950,848 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\System\af39f6e644af02873b9bae319f2bfb13\System.ni.dll
MOD - [2011/10/14 11:08:21 | 011,490,816 | ---- | M] () -- C:\WINDOWS\assembly\NativeImages_v2.0.50727_32\mscorlib\ca87ba84221991839abbe7d4bc9c6721\mscorlib.ni.dll
MOD - [2011/10/14 11:07:35 | 003,182,592 | ---- | M] () -- C:\WINDOWS\assembly\GAC_MSIL\System\2.0.0.0__b77a5c561934e089\System.dll
MOD - [2011/10/14 11:07:35 | 002,048,000 | ---- | M] () -- C:\WINDOWS\assembly\GAC_MSIL\System.Xml\2.0.0.0__b77a5c561934e089\System.Xml.dll
MOD - [2011/10/14 11:07:26 | 000,303,104 | ---- | M] () -- C:\WINDOWS\assembly\GAC_MSIL\System.Runtime.Remoting\2.0.0.0__b77a5c561934e089\System.Runtime.Remoting.dll
MOD - [2011/10/14 11:07:24 | 000,258,048 | ---- | M] () -- C:\WINDOWS\assembly\GAC_MSIL\System.Security\2.0.0.0__b03f5f7f11d50a3a\System.Security.dll
MOD - [2011/08/18 23:00:00 | 000,193,024 | ---- | M] () -- C:\Program Files\Trillian\libspeex.dll
MOD - [2011/08/18 23:00:00 | 000,065,536 | ---- | M] () -- C:\Program Files\Trillian\libungif.dll
MOD - [2011/08/18 23:00:00 | 000,059,904 | ---- | M] () -- C:\Program Files\Trillian\zlib1.dll
MOD - [2011/08/18 23:00:00 | 000,011,264 | ---- | M] () -- c:\Program Files\Trillian\languages\en\buddy.dll
MOD - [2011/08/18 23:00:00 | 000,008,704 | ---- | M] () -- c:\Program Files\Trillian\languages\en\talk.dll
MOD - [2011/08/18 23:00:00 | 000,007,168 | ---- | M] () -- c:\Program Files\Trillian\languages\en\trillian.dll
MOD - [2011/08/18 23:00:00 | 000,006,656 | ---- | M] () -- c:\Program Files\Trillian\languages\en\events.dll
MOD - [2011/08/18 23:00:00 | 000,003,584 | ---- | M] () -- c:\Program Files\Trillian\languages\en\toolkit.dll
MOD - [2011/04/30 08:15:29 | 000,221,184 | ---- | M] () -- C:\Program Files\Kaseya\Agent\KasAVSrv.exe
MOD - [2010/06/21 14:32:42 | 000,345,440 | ---- | M] () -- C:\Program Files\AVG\AVG9\avgxch32.dll
MOD - [2009/02/14 04:04:38 | 000,756,040 | ---- | M] () -- C:\Program Files\Common Files\Microsoft Shared\OFFICE12\MSPTLS.DLL
MOD - [2008/10/26 04:42:14 | 000,065,376 | ---- | M] () -- C:\Program Files\Microsoft Office\Office12\ADDINS\ColleagueImport.dll
MOD - [2008/04/13 16:11:59 | 000,014,336 | ---- | M] () -- C:\WINDOWS\system32\msdmo.dll
MOD - [2008/04/13 16:11:51 | 000,059,904 | ---- | M] () -- C:\WINDOWS\system32\devenum.dll
MOD - [2008/03/31 13:30:34 | 002,842,624 | ---- | M] () -- C:\WINDOWS\system32\btwicons.dll
MOD - [2008/03/31 13:28:26 | 000,040,960 | ---- | M] () -- C:\Program Files\WIDCOMM\Bluetooth Software\BTKeyInd.dll
MOD - [2006/10/27 14:35:18 | 000,436,512 | ---- | M] () -- C:\Program Files\Microsoft Office\Office12\ADDINS\UmOutlookAddin.dll


========== Win32 Services (SafeList) ==========

SRV - File not found [Auto | Stopped] -- -- (WinVNC4)
SRV - File not found [Disabled | Stopped] -- -- (HidServ)
SRV - [2011/08/31 16:00:48 | 000,366,152 | ---- | M] (Malwarebytes Corporation) [Auto | Running] -- C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe -- (MBAMService)
SRV - [2011/04/30 08:15:29 | 000,221,184 | ---- | M] () [Auto | Running] -- C:\Program Files\Kaseya\Agent\KasAVSrv.exe -- (KaseyaAVService)
SRV - [2010/09/17 08:46:22 | 000,013,160 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files\Citrix\GoToAssist\599\g2aservice.exe -- (GoToAssist)
SRV - [2010/06/21 14:33:08 | 000,308,136 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG9\avgwdsvc.exe -- (avg9wd)
SRV - [2009/09/03 10:53:00 | 000,048,368 | ---- | M] (NOS Microsystems Ltd.) [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_Helper.dll -- (getPlusHelper) getPlus®
SRV - [2008/11/09 12:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)
SRV - [2008/05/20 16:42:40 | 000,111,888 | ---- | M] (Bioscrypt Inc.) [Auto | Running] -- c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll -- (ASBroker)
SRV - [2008/05/20 16:42:34 | 000,137,488 | ---- | M] (Bioscrypt Inc.) [Auto | Running] -- c:\Program Files\Hewlett-Packard\IAM\Bin\ASChnl.dll -- (ASChannel)
SRV - [2008/05/14 12:41:38 | 000,034,184 | ---- | M] (Hewlett-Packard Development Company, L.P) [Auto | Running] -- c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTChangeFilterService.exe -- (HP ProtectTools Service)
SRV - [2008/05/13 16:35:40 | 000,256,512 | ---- | M] (SafeBoot International) [Auto | Running] -- c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe -- (HpFkCryptService)
SRV - [2008/05/09 15:09:08 | 001,168,632 | ---- | M] (AuthenTec, Inc.) [Auto | Running] -- c:\Program Files\Fingerprint Sensor\AtService.exe -- (ATService)
SRV - [2008/04/18 05:54:02 | 000,354,840 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTmon.exe -- (IAANTMON) Intel®
SRV - [2007/12/11 11:15:04 | 000,012,800 | ---- | M] (Agere Systems) [Auto | Running] -- C:\WINDOWS\system32\agrsmsvc.exe -- (AgereModemAudio)
SRV - [2007/05/15 15:08:40 | 000,182,576 | ---- | M] (ActivIdentity) [Auto | Running] -- c:\Program Files\ActivIdentity\ActivClient\accoca.exe -- (accoca)


========== Driver Services (SafeList) ==========

DRV - [2011/09/12 08:25:25 | 000,029,712 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\system32\drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2011/08/31 16:00:50 | 000,022,216 | ---- | M] (Malwarebytes Corporation) [File_System | On_Demand | Running] -- C:\WINDOWS\system32\drivers\mbam.sys -- (MBAMProtector)
DRV - [2011/05/05 06:55:08 | 000,243,152 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgtdix.sys -- (AvgTdiX)
DRV - [2010/06/21 14:32:42 | 000,216,400 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\system32\drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2010/05/28 07:11:48 | 000,052,872 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | Boot | Running] -- C:\WINDOWS\System32\Drivers\avgrkx86.sys -- (AvgRkx86)
DRV - [2008/05/13 16:36:26 | 000,051,376 | ---- | M] (SafeBoot N.V.) [Kernel | Boot | Running] -- C:\WINDOWS\System32\drivers\SbAlg.sys -- (SbAlg)
DRV - [2008/05/13 16:36:22 | 000,012,928 | ---- | M] (SafeBoot International) [File_System | Boot | Running] -- C:\WINDOWS\System32\drivers\SbFsLock.sys -- (SbFsLock)
DRV - [2008/05/13 16:36:20 | 000,012,496 | ---- | M] (SafeBoot International) [Kernel | System | Running] -- C:\WINDOWS\System32\drivers\rsvlock.sys -- (RsvLock)
DRV - [2008/05/13 16:36:18 | 000,108,752 | ---- | M] () [Kernel | Boot | Running] -- C:\WINDOWS\System32\drivers\SafeBoot.sys -- (SafeBoot)
DRV - [2008/05/13 07:30:34 | 000,475,520 | ---- | M] (AuthenTec, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ATSwpWDF.sys -- (ATSwpWDF)
DRV - [2008/05/08 06:02:52 | 000,203,136 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\rmcast.sys -- (RMCAST)
DRV - [2008/04/27 22:14:54 | 003,626,112 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\NETw5x32.sys -- (NETw5x32) Intel®
DRV - [2008/04/13 10:39:44 | 000,092,544 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\mqac.sys -- (MQAC)
DRV - [2008/04/03 08:40:44 | 000,879,624 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btkrnl.sys -- (BTKRNL)
DRV - [2008/04/03 08:40:44 | 000,539,512 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btaudio.sys -- (btaudio)
DRV - [2008/04/03 08:40:44 | 000,074,688 | ---- | M] (Broadcom Corporation.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\btwusb.sys -- (BTWUSB)
DRV - [2008/03/31 08:04:30 | 000,023,040 | ---- | M] (Hewlett-Packard Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\Accelerometer.sys -- (Accelerometer)
DRV - [2008/03/31 08:04:30 | 000,017,664 | ---- | M] (Hewlett-Packard Corporation) [Kernel | Boot | Running] -- C:\WINDOWS\system32\DRIVERS\hpdskflt.sys -- (hpdskflt)
DRV - [2008/03/28 02:14:02 | 000,024,064 | ---- | M] (Sonic Focus, Inc) [Kernel | Boot | Running] -- C:\WINDOWS\system32\drivers\sfaudio.sys -- (SFAUDIO)
DRV - [2008/02/29 15:13:38 | 001,202,560 | ---- | M] (Agere Systems) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\AGRSM.sys -- (AgereSoftModem)
DRV - [2007/11/29 10:35:44 | 000,163,328 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\b57xp32.sys -- (b57w2k) Broadcom NetLink ™
DRV - [2007/06/18 16:12:04 | 000,016,768 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\HpqKbFiltr.sys -- (HpqKbFiltr)
DRV - [2007/04/04 11:16:20 | 000,041,216 | ---- | M] (Infineon Technologies AG) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\ifxtpm.sys -- (IFXTPM)
DRV - [2006/06/28 09:54:00 | 000,009,472 | ---- | M] (Hewlett-Packard Development Company, L.P.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\CPQBttn.sys -- (HBtnKey)
DRV - [2001/08/17 11:10:28 | 000,035,913 | ---- | M] (SMC) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\smcirda.sys -- (SMCIRDA)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://us.rd.yahoo.c...rch/search.html

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://us.rd.yahoo.c...rch/search.html
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://mail.savings.com/
IE - HKCU\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

========== FireFox ==========

FF - prefs.js..browser.search.suggest.enabled: false
FF - prefs.js..browser.startup.homepage: "https://timeandlabor...re/login.aspx?"
FF - prefs.js..extensions.enabledItems: {E2883E8F-472F-4fb0-9522-AC9BF37916A7}:1
FF - prefs.js..extensions.enabledItems: 6
FF - prefs.js..extensions.enabledItems: 2
FF - prefs.js..extensions.enabledItems: 44
FF - prefs.js..extensions.enabledItems: [email protected]:1.0
FF - prefs.js..extensions.enabledItems: {FE35738D-FBC2-4EDA-9194-4FEE7AB35E49}:1.9.1
FF - prefs.js..extensions.enabledItems: [email protected]:1.19.1

FF - HKLM\Software\MozillaPlugins\@adobe.com/FlashPlayer: C:\WINDOWS\system32\Macromed\Flash\NPSWF32.dll ()
FF - HKLM\Software\MozillaPlugins\@divx.com/DivX Browser Plugin,version=1.0.0: C:\Program Files\DivX\DivX Plus Web Player\npdivx32.dll (DivX,Inc.)
FF - HKLM\Software\MozillaPlugins\@messenger.yahoo.com/YahooMessengerStatePlugin;version=1.0.0.6: C:\Program Files\Yahoo!\Shared\npYState.dll (Yahoo! Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WPF,version=3.5: c:\WINDOWS\Microsoft.NET\Framework\v3.5\Windows Presentation Foundation\NPWPF.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)
FF - HKCU\Software\MozillaPlugins\@facebook.com/FBPlugin,version=1.0.1: C:\Documents and Settings\Tiara Rea\Application Data\Facebook\npfbplugin_1_0_1.dll ( )

FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 8.0\extensions\\Components: C:\Program Files\Mozilla Firefox\components [2011/11/10 12:00:25 | 000,000,000 | ---D | M]
FF - HKEY_LOCAL_MACHINE\software\mozilla\Mozilla Firefox 8.0\extensions\\Plugins: C:\Program Files\Mozilla Firefox\plugins
FF - HKEY_CURRENT_USER\software\mozilla\Firefox\Extensions\\{FE35738D-FBC2-4EDA-9194-4FEE7AB35E49}: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\{FE35738D-FBC2-4EDA-9194-4FEE7AB35E49} [2010/09/14 10:36:39 | 000,000,000 | ---D | M]

[2009/09/11 13:37:58 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Extensions
[2011/11/14 12:42:33 | 000,000,000 | ---D | M] (No name found) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions
[2010/07/23 06:55:44 | 000,000,000 | ---D | M] (Microsoft .NET Framework Assistant) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions\{20a82645-c095-46ed-80e3-08825760534b}
[2011/11/14 12:42:34 | 000,000,000 | ---D | M] (Delta SkyMiles Shopping Assistant) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions\{969040fe-2b7d-40e1-bd00-82514159ecec}
[2009/09/16 14:51:08 | 000,000,000 | ---D | M] (Adobe DLM (powered by getPlus®)) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
[2011/08/03 06:56:07 | 000,000,000 | ---D | M] (British English Dictionary) -- C:\Documents and Settings\Tiara Rea\Application Data\Mozilla\Firefox\Profiles\a81y49mh.default\extensions\[email protected]
[2011/11/10 12:00:29 | 000,000,000 | ---D | M] (No name found) -- C:\Program Files\Mozilla Firefox\extensions
[2011/11/10 12:00:24 | 000,134,104 | ---- | M] (Mozilla Foundation) -- C:\Program Files\mozilla firefox\components\browsercomps.dll
[2011/10/03 06:48:51 | 000,002,252 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\bing.xml
[2011/11/10 12:00:24 | 000,002,040 | ---- | M] () -- C:\Program Files\mozilla firefox\searchplugins\twitter.xml

O1 HOSTS File: ([2010/11/30 18:54:15 | 000,000,934 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: 10.2.10.21 jira.estalea.net
O1 - Hosts: 10.2.10.20 confluence.estalea.net
O1 - Hosts: 10.2.10.27 operator.savings.int
O1 - Hosts: 10.2.10.27 operator.savings.net
O1 - Hosts: 69.43.160.170 jira.savings.net
O1 - Hosts: 69.43.160.170 confluence.savings.net
O2 - BHO: (Delta SkyMiles Shopping Assistant) - {96CEA57F-AC68-4618-A1A2-DCF5428AF18B} - C:\Program Files\Delta SkyMiles Shopping Assistant\DeltaSSAIE.dll (Billeo, Inc.)
O3 - HKLM\..\Toolbar: (Delta SkyMiles Shopping Assistant) - {D99F55AC-3BC6-45A9-95AC-AE07F0CDF943} - C:\Program Files\Delta SkyMiles Shopping Assistant\DeltaSSAIE.dll (Billeo, Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Delta SkyMiles Shopping Assistant) - {D99F55AC-3BC6-45A9-95AC-AE07F0CDF943} - C:\Program Files\Delta SkyMiles Shopping Assistant\DeltaSSAIE.dll (Billeo, Inc.)
O3 - HKCU\..\Toolbar\WebBrowser: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn1\yt.dll (Yahoo! Inc.)
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [PTHOSTTR] c:\Program Files\Hewlett-Packard\HP ProtectTools Security Manager\PTHOSTTR.EXE (Hewlett-Packard Development Company, L.P.)
O4 - HKCU..\Run: [Messenger (Yahoo!)] C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe (Yahoo! Inc.)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Bluetooth.lnk = C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe (Broadcom Corporation.)
O4 - Startup: C:\Documents and Settings\All Users\Start Menu\Programs\Startup\DeltaSSA.lnk = C:\Program Files\Delta SkyMiles Shopping Assistant\DeltaSSA.exe (Billeo, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O8 - Extra context menu item: &AOL Toolbar Search - C:\Documents and Settings\All Users\Application Data\AOL\ieToolbar\resources\en-US\local\search.html ()
O8 - Extra context menu item: Send to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm ()
O8 - Extra context menu item: Send To Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm ()
O9 - Extra 'Tools' menuitem : Yahoo! Search Protection - {BBF74FB9-ABCD-4678-880A-2511DAABB5E1} - C:\Program Files\Yahoo!\Search Protection\ysp.dll (Yahoo! Inc.)
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} http://update.micros...b?1252577370203 (WUWebControl Class)
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} http://update.micros...b?1252577422500 (MUWebControl Class)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O16 - DPF: {CAFEEFAC-0016-0000-0018-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_18)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.1
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{053A11A8-5F7A-44AE-B1CA-E3EBFC865D6C}: NameServer = 10.2.3.29 10.2.3.33
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{DCE85A0E-6DE8-4B83-99A3-5385A0E759CB}: DhcpNameServer = 192.168.1.1
O20 - AppInit_DLLs: (APSHook.dll) -C:\WINDOWS\System32\APSHook.dll (Bioscrypt Inc.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) -C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (C:\WINDOWS\system32\userinit.exe) -C:\WINDOWS\system32\userinit.exe (Microsoft Corporation)
O20 - Winlogon\Notify\ackpbsc: DllName - (c:\WINDOWS\system32\ackpbsc.dll) - C:\WINDOWS\system32\ackpbsc.dll (ActivIdentity)
O20 - Winlogon\Notify\acunlock: DllName - (c:\Program Files\ActivIdentity\ActivClient\acunlock.dll) - c:\Program Files\ActivIdentity\ActivClient\acunlock.dll (ActivIdentity)
O20 - Winlogon\Notify\avgrsstarter: DllName - (avgrsstx.dll) - C:\WINDOWS\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
O20 - Winlogon\Notify\GoToAssist: DllName - (C:\Program Files\Citrix\GoToAssist\599\G2AWinLogon.dll) - C:\Program Files\Citrix\GoToAssist\599\g2awinlogon.dll (Citrix Online, a division of Citrix Systems, Inc.)
O20 - Winlogon\Notify\OneCard: DllName - (c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll) - c:\Program Files\Hewlett-Packard\IAM\Bin\ASWLNPkg.dll (Bioscrypt Inc.)
O24 - Desktop WallPaper: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O24 - Desktop BackupWallPaper: C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\Microsoft\Wallpaper1.bmp
O32 - HKLM CDRom: AutoRun - 1
O33 - MountPoints2\{38e4c592-8d2b-11df-a6ea-0025b3785996}\Shell\AutoRun\command - "" = F:\MULTIM~1.EXE
O33 - MountPoints2\{38e4c592-8d2b-11df-a6ea-0025b3785996}\Shell\doubleTwist\command - "" = F:\MULTIM~1.EXE
O34 - HKLM BootExecute: (autocheck autochk *)
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O35 - HKCU\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKCU\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/11/15 08:59:24 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Adobe
[2011/11/14 12:42:28 | 000,000,000 | ---D | C] -- C:\Program Files\Delta SkyMiles Shopping Assistant
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/11/15 14:35:53 | 000,044,818 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\My Documents\cc_20111115_143541.reg
[2011/11/15 14:20:00 | 000,000,892 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2011/11/15 09:51:25 | 000,000,096 | ---- | M] () -- C:\pwd_vault.dat
[2011/11/15 09:03:51 | 000,001,158 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2011/11/15 09:03:12 | 000,000,853 | ---- | M] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup\DeltaSSA.lnk
[2011/11/15 09:03:08 | 000,000,888 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2011/11/15 09:03:03 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2011/11/15 09:03:01 | 3116,642,304 | -HS- | M] () -- C:\hiberfil.sys
[2011/11/15 09:00:36 | 000,001,729 | ---- | M] () -- C:\Documents and Settings\All Users\Desktop\Adobe Reader 9.lnk
[2011/11/15 07:52:02 | 089,115,852 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\incavi.avm
[2011/11/11 12:01:04 | 000,001,393 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2011/11/11 09:29:09 | 000,072,080 | ---- | M] () -- C:\Documents and Settings\Tiara Rea\g2mdlhlpx.exe
[2011/11/07 16:30:45 | 000,455,764 | ---- | M] () -- C:\WINDOWS\System32\perfh009.dat
[2011/11/07 16:30:45 | 000,075,712 | ---- | M] () -- C:\WINDOWS\System32\perfc009.dat
[1 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]
[1 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/11/15 14:35:44 | 000,044,818 | ---- | C] () -- C:\Documents and Settings\Tiara Rea\My Documents\cc_20111115_143541.reg
[2011/11/15 09:51:25 | 000,000,096 | ---- | C] () -- C:\pwd_vault.dat
[2011/11/15 08:59:38 | 000,001,729 | ---- | C] () -- C:\Documents and Settings\All Users\Desktop\Adobe Reader 9.lnk
[2011/11/15 08:59:37 | 000,002,347 | ---- | C] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Adobe Reader 9.lnk
[2011/11/14 12:43:03 | 000,000,853 | ---- | C] () -- C:\Documents and Settings\All Users\Start Menu\Programs\Startup\DeltaSSA.lnk
[2011/09/23 07:21:21 | 000,188,512 | ---- | C] () -- C:\Documents and Settings\LocalService\Local Settings\Application Data\FontCache3.0.0.0.dat
[2011/03/15 07:13:48 | 000,000,664 | ---- | C] () -- C:\WINDOWS\System32\d3d9caps.dat
[2009/12/30 18:16:59 | 000,016,384 | ---- | C] () -- C:\Documents and Settings\Tiara Rea\Local Settings\Application Data\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2009/09/11 13:37:46 | 000,000,000 | ---- | C] () -- C:\WINDOWS\nsreg.dat
[2009/08/03 14:07:42 | 000,403,816 | ---- | C] () -- C:\WINDOWS\System32\OGACheckControl.dll
[2009/08/03 14:07:42 | 000,230,768 | ---- | C] () -- C:\WINDOWS\System32\OGAEXEC.exe
[2008/07/08 04:11:23 | 000,028,510 | ---- | C] () -- C:\WINDOWS\System32\oeminfo.ini
[2008/07/08 03:53:53 | 001,991,464 | ---- | C] () -- C:\WINDOWS\System32\igkrng500.bin
[2008/07/08 03:53:51 | 000,432,400 | ---- | C] () -- C:\WINDOWS\System32\igcompkrng500.bin
[2008/07/08 03:53:51 | 000,147,456 | ---- | C] () -- C:\WINDOWS\System32\igfxCoIn_v4953.dll
[2008/05/13 16:36:18 | 000,108,752 | ---- | C] () -- C:\WINDOWS\System32\drivers\SafeBoot.sys
[2008/03/31 13:30:34 | 002,842,624 | ---- | C] () -- C:\WINDOWS\System32\btwicons.dll
[2005/04/03 14:30:00 | 000,110,592 | ---- | C] () -- C:\WINDOWS\System32\scardsyn.dll
[2004/08/07 05:19:26 | 000,002,048 | --S- | C] () -- C:\WINDOWS\bootstat.dat
[2004/08/07 05:19:16 | 000,000,061 | ---- | C] () -- C:\WINDOWS\smscfg.ini
[2004/08/07 05:14:52 | 000,455,764 | ---- | C] () -- C:\WINDOWS\System32\perfh009.dat
[2004/08/07 05:14:52 | 000,075,712 | ---- | C] () -- C:\WINDOWS\System32\perfc009.dat
[2004/08/07 05:12:40 | 000,000,791 | ---- | C] () -- C:\WINDOWS\orun32.ini
[2004/08/07 05:07:40 | 000,333,072 | ---- | C] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2004/08/07 05:02:46 | 000,004,161 | ---- | C] () -- C:\WINDOWS\ODBCINST.INI
[2004/08/07 04:59:58 | 000,021,640 | ---- | C] () -- C:\WINDOWS\System32\emptyregdb.dat
[2004/08/04 00:00:00 | 000,673,088 | ---- | C] () -- C:\WINDOWS\System32\mlang.dat
[2004/08/04 00:00:00 | 000,272,128 | ---- | C] () -- C:\WINDOWS\System32\perfi009.dat
[2004/08/04 00:00:00 | 000,218,003 | ---- | C] () -- C:\WINDOWS\System32\dssec.dat
[2004/08/04 00:00:00 | 000,046,258 | ---- | C] () -- C:\WINDOWS\System32\mib.bin
[2004/08/04 00:00:00 | 000,028,626 | ---- | C] () -- C:\WINDOWS\System32\perfd009.dat
[2004/08/04 00:00:00 | 000,004,569 | ---- | C] () -- C:\WINDOWS\System32\secupd.dat
[2004/08/04 00:00:00 | 000,001,804 | ---- | C] () -- C:\WINDOWS\System32\dcache.bin
[2004/08/04 00:00:00 | 000,000,741 | ---- | C] () -- C:\WINDOWS\System32\noise.dat
[2002/05/28 00:55:42 | 013,107,200 | ---- | C] () -- C:\WINDOWS\System32\oembios.bin
[2002/05/28 00:54:40 | 000,004,605 | ---- | C] () -- C:\WINDOWS\System32\oembios.dat
[2001/11/14 12:56:00 | 001,802,240 | ---- | C] () -- C:\WINDOWS\System32\lcppn21.dll
[1998/05/06 19:10:00 | 000,069,632 | ---- | C] () -- C:\WINDOWS\System32\ODMA32.dll

========== LOP Check ==========

[2010/05/28 07:11:44 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\avg9
[2008/07/08 04:14:42 | 000,000,000 | ---D | M] -- C:\Documents and Settings\All Users\Application Data\{174892B1-CBE7-44F5-86FF-AB555EFD73A3}
[2010/02/25 12:46:22 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Tiara Rea\Application Data\Facebook
[2011/11/07 16:24:35 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Tiara Rea\Application Data\Spotify
[2009/09/17 14:26:38 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Tiara Rea\Application Data\Trillian

========== Purity Check ==========



< End of report >
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#2
RKinner
Posted 15 November 2011 - 09:05 PM

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP
What is this?

C:\Program Files\Kaseya\Agent\KasAVSrv.exe

Do you know it?

ComboFix
:!: If you have a previous version of Combofix.exe, delete it and download a fresh copy. :!:

:!: It must be saved to your desktop, do not run it :!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Doubleclick on ComboFix to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix. Allow it to install the Recovery Console then Continue. When the scan completes Notepad will open with with your results log open. Do a File, Exit and answer 'Yes' to save changes.


A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then run it.
Double click on TDSSKiller.exe
If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.

Download aswMBR.exe ( 511KB ) to your desktop.
Double click the aswMBR.exe to run it
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply

Get Process Explorer

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator). Click once or twice on the CPU column header to sort things by CPU usage with the big hitters at the top. File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.

Start, Run, eventvwr.msc, OK to bring up the Event Viewer. Right click on System and Clear All Events, No (we don't want to save the old log), OK. Repeat for Application. Reboot.


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Double-click VEW.exe
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Ron
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