[Rickles]

Hi,
I use Norton Internet Security on my computer, it works and stops a lot of problems, and recently upgraded itself via the Internet.

Since then the Auto log in feature will work on some web sites but not on others.

The sites I go to I have been a member of for many years.

I have tried deleting the data out of the Identity Safe and making a complete new entry for a website but no go.

Help

Regards

[Advertisements]

I am sorry you have waited a few days for a reply.
This is due to the vast number of posts on the site, which as a member since 2006 you may be aware of.

Norton, good as it is in many respects, does cause problems and perhaps the easiest approach in the first instance if it is suitable to you, would be a system restore to a date before the update of Norton.

Alternatively try disabling Norton on a trusted site, if you have one in the list of sites on which you now have problems.

[Macboatmaster]

I am sorry you have waited a few days for a reply.
This is due to the vast number of posts on the site, which as a member since 2006 you may be aware of.

Norton, good as it is in many respects, does cause problems and perhaps the easiest approach in the first instance if it is suitable to you, would be a system restore to a date before the update of Norton.

Alternatively try disabling Norton on a trusted site, if you have one in the list of sites on which you now have problems.

[Rickles]

Hi Macboatmaster,

I tried the System restore but everyone I tried failed.

Disabling Norton on a trusted site did not do anything either.

Regards

[Macboatmaster]

May I offer this to your as your first line of approach.
https://www-secure.s...redirect_pubweb
I feel certain, this will turn out to be a Norton problem, rather than a IE or Firefox problem or indeed another Windows issue.

However if you have no success after this and looking at the other links to the Norton auto-fill for Identity Safe then please post back.

Would you be kind enough to let us know, how you go on.

I am signing off now - 0215hrs UK time.

Back about 1800hrs

[Macboatmaster]

Rickles

How are you doing with this problem please.
Would you kindly update the thread when you get chance.

[Rickles]

Hi Macboatmaster,

Its getting wierder all the time.

It will auto log in on some sites but not others.

Occasionally the anti spam feature will be present on the OE toolbar.

The Spam folder is always there with nothing in it.

I have sent a full report to Norton an am awaiting a reply.

Odd thing is that on my laptop which uses Windows 7 the Norton has updated itself and works fine.

Question: could I copy the Norton from the laptop to the desktop XP.

Regards

[Macboatmaster]

NO.

But you can of course, noting the cautions simple uninstall and reinstall using this.
https://www-secure.s...n=1&pvid=f-home

My advice would be UNINSTALL Norton and use another program., but of course that is your decision. Norton whilst I am not commenting on its effectiveness as a program, does appear to have a record of causing various problems.
http://www.geekstogo...yware-software/

[Rickles]

Hi Macboatmaster,

I shall try the Removal tool first and see how I go.

I will also download new Norton software.

Regards

[Rickles]

Hi Macboatmaster,

I tried new software but no go so I sent an email to Norton Support.

Today, 30 11 11 the Tech connected to my computer and found a few settings were wrong but it seems that this is due to a bug in their latest update.

As I said to the guy that I had only upgraded and did not change any settings. I would not know how anyway.

I thank you for your help and time and it is good to know that you guys on this site are always there.

Regards

[Macboatmaster]

Today, 30 11 11 the Tech connected to my computer and found a few settings were wrong but it seems that this is due to a bug in their latest update

I am pleased you sorted it out, we on GeekstoGo are not allowed to use any method of assistance except help by way of the forum.

Tech connected to my computer

I was as I said reasonably convinced that Norton would prove to be the problem

only upgraded and did not change any settings[/u]. I would not know how anyway.]

The upgrade may very well have altered settings for Norton.

Thank you for posting the result.

[Rickles]

Hi Macboatmaster,

An update for you.

A couple of days after the Tech altered a few settings in the 2012 version it went back to the way it was.
I found a download of the previous version, 2011. Removed 2012 and reloaded the 2011.
It has run with no problems. Mind you the Tech is tearing his hair out now trying to figure it all out.
The program updates it self with no problems and auto fills the passwords.
Regards