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#1
greghoffman

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after using the internet, i usually run tfc to get rid of temp files. this morning i got the blue screen telling me windows was shut down to prevent damage to my comp. i don't have any idea why this happened and could use some help. the laptop is only a couple months old and i hope i have not done any damage to it. it's a hp pavillion dv7-6135dx with intel core i5 running windows 7 . any help would be greatky appreciated. thank you.
well...today my comp is very slow and takes forever to get on the web or load my yahoo mail...whats going on?

Edited by greghoffman, 18 November 2011 - 10:03 AM.

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#2
Steve_555

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Hi Greg,

May need more infor to help but have you tried running the Windoes OS CD that came wit your laptop, from boot startup this should resolve problems witout having to do anything drastic? Sounds like files are missing due to corruption. Also do you have anti virus?
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#3
greghoffman

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the machine came with no discs so i made backups and image discs. i ran avast and it found PUP:Win32:KillApp-w...i quarantined it ...anything else we can do to check for any other problems?
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#4
Ztruker

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You may still have additional malware on your computer. Go to the Virus, Spyware, Malware Removal forum, read the first post and follow instructions.

Come back here once you get a clean bill of health if you still have problems.
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#5
greghoffman

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i ran malware bytes and it came back with no malware or infection
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#6
greghoffman

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Still having problems. somehow ...all my restore points are gone..i can't start windows in safe mode...i was going to run my backup discs...but can't figure out how to do it..please help!!!
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#7
Macboatmaster

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greghoffman

You may still have additional malware on your computer. Go to the Virus, Spyware, Malware Removal forum, read the first post and follow instructions.


You misunderstood what Ztruker was asking you to do.
I have removed your OTL log. It should not be posted in this forum, as no help can be given here regarding Malware. Only specialist advisers can deal with these issues, in the Malware forum.
Please go back to the link in the post by Ztruker and follow the guidance there.
You create a new topic in the Malware Forum, having read the guidance and post the OTL log there - in the Malware forum.

Thank you and good luck with it..


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#8
greghoffman

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sorry..i'll post in the malware forum.
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#9
Macboatmaster

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NO problem, please provide a link to this thread on your post in the Malware forum.
Then the Malware expert can easily refer to it and as Ztruker said, if you are given a clean bill of health you can then come back here.
In fact if you do have a clean bill of health, and the problem still exists, the Malware expert may well recommend that.
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