I am unable to connect to iTunes store from my laptop as well as my iPad2
even unable to connect to App store from my iPad2.
every time i get the following reply.
We could not complete your iTunes(App) store request.The network connection timed out.
Make sure your network settings are correct and your network connection is active,then try again.
iTunes Diagnostics is as follows
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Dell Inc. MM061
iTunes 10.5.1.42
QuickTime not available
FairPlay 1.13.36
Apple Application Support 2.1.5
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 4.0.0.97
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.5.502
Gracenote MusicID 1.9.5.115
Gracenote Submit 1.9.5.143
Gracenote DSP 1.9.5.45
iTunes Serial Number 0013ABA406B49D88
Current user is an administrator.
The current local date and time is 2011-11-17 23:34:41.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel® 945GM Express Chipset Family
Mobile Intel® 945GM Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {20237148-F45B-4662-9612-C0500799EEAB}
Description: Intel® PRO/Wireless 3945ABG Network Connection #2 - Packet Scheduler Miniport
IP Address: 192.168.2.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.2.1
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Nov 17 20:39:07 2011
Lease Expires: Tue Jan 19 08:44:07 2038
DNS Servers: 192.168.2.1
Adapter Name: {7F3682A3-DE1A-411E-82FA-1AAD353F4B5B}
Description: Broadcom 440x 10/100 Integrated Controller #2 - Packet Scheduler Miniport
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway:
DHCP Enabled: Yes
DHCP Server: 192.168.2.1
Lease Obtained: Thu Nov 17 20:30:02 2011
Lease Expires: Tue Jan 19 08:44:07 2038
DNS Servers:
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was unsuccessful.
The network connection timed out.
Connection attempt to firmware update server was unsuccessful.
The network connection timed out.
Connection attempt to Gracenote server was successful.
Last successful iTunes Store access was 2011-11-17 23:22:14.
**** Device Connectivity Tests ****
iPodService 10.5.1.42 is currently running.
iTunesHelper 10.5.1.42 is currently running.
Apple Mobile Device service 3.3.0.0 is currently not running.
Universal Serial Bus Controllers:
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C8. Device is working properly.
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27C9. Device is working properly.
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CA. Device is working properly.
Intel® 82801G (ICH7 Family) USB Universal Host Controller - 27CB. Device is working properly.
Intel® 82801G (ICH7 Family) USB2 Enhanced Host Controller - 27CC. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Devices Not Currently Connected:
iPod nano (2nd Generation) running firmware version 1.1.3
Serial Number: ***********
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.(Even when iPad is connected to the cable)
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