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memory error


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#1
DebbieKirsch

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I keep getting this error message after my computer boots up: The instruction at 0x7c901e78 referenced memory at 0x71ab4a07. The memory could not be "written". Click ok to terminate the program. I don't know what this means, but I'm having trouble connecting to the internet and wonder if this has something to do with it? Please help me
Thank you
Debbie Kirsch
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#2
rshaffer61

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Hello DebbieKirsch.... Welcome to
GeeksToGo, :)
:yes: :)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
    don't understand my instructions please ask and I will try to explain them
    clearer for you.
  • Do not attempt any steps unless instructed or ask before to
    make sure they will not cause any further issues.
  • If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.


Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
  • If a name brand system then what brand, make and model is the system?
  • If custom built then what brand, make and model is the motherboard
  • Total memory installed
  • Total hard drive capacity and free space
  • What steps have you taken so far to resolve the issue

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#3
DebbieKirsch

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My computer is a Dell, Athlon 64, I had 1GB of memory when I bought it and I had 1GB added. Otherwise, everything is standard. I don't know how to look up how much hard drive capacity or free space I have. I haven't done anything to solve this issue yet and I am not getting any other advise from other forums.
DebbieKirsch
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#4
rshaffer61

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Ok then lets start with the most obvious direction.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...


1. Download - Pre-Compiled Bootable ISO (.zip). If you prefer to use the USB version then use this link USB KEY
2. Unzip downloaded /memtest86+-4.20.iso.zip file.
3. Inside, you'll find /memtest86+-4.20.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate [b/memtest86+-4.20.iso[/b] file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
DebbieKirsch

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I forgot to say it's a Dell Desktop
Debbie Kirsch
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#6
DebbieKirsch

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How do I start the computer with one RAM stick at a time?
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#7
rshaffer61

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It would probably be easier to just run the memtest86 instructions.
In order to start it with just one memory module you would have to shut the system off and then physically open the case and remove one of the memory modules.
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#8
DebbieKirsch

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My computer won't let me download the zip file link because of pop up blockers and nothing comes up when I right click and click on download files?
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#9
rshaffer61

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You will need to turn off pop up blocker temporarily then.
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#10
DebbieKirsch

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I'm sorry I'm so illiterate on the computer, but how do I turn the pop up off?
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#11
rshaffer61

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It is part of your browser so I would need to know what browser you are using ... Internet Explorer, Firefox, Chrome ....
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