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Replaced Hard drive and now printer won't work

Started by Christine Carlson Knight , Nov 17 2011 04:02 PM

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#1
Christine Carlson Knight

Posted 17 November 2011 - 04:02 PM

New Member

Member
3 posts

Ok this is what I have done. My hard drive crashed so I replaced it, installed all the drivers, and now the printer won't print. First I used the cd and it didn't work so I downloaded the drivers from the hp website. I also tried hooking the laptop directly to the computer but still didn't work. I am on a wireless network and the printer works with every other computer except for mine. It lets me add the printer just fine, it even say's it's "online" but won't print test page or any page for that matter. I have windows 7 and the printer is an hp officejet 6500.If anyone has any suggestions that would be great.

#2
phillpower2

Posted 19 November 2011 - 09:26 AM

Mechanised Mod

Global Moderator
24,749 posts

Hi
Couple of questions for you when you installed the software did you wait for the on screen message before connecting the USB cable and have you checked in the Device Manager that the 6500 is set as the default printer?