[Essexboy]

Having a tad trouble getting the download from the link

Meanwhile do you still get the slowdowns at start ?

[Advertisements]

Startup/ shut down and switching between users accounts now fine.

[Quarter]

Startup/ shut down and switching between users accounts now fine.

[Essexboy]

Run it like that for a day and let me know if it reverts, as I am thinking of ZAconflicting somewhere along the line.

When you last updated versions on ZA did you update over the top or do a fresh install ?

[Quarter]

It has always been an install over the top as following the upgrade dialogue box from ZA, it must have been around July when it was last upgraded.

[Essexboy]

But the problems have been more recent than that ?

[Quarter]

Yes problems have only just start in the last 2 weeks

[Essexboy]

Could you attach the minidumps to the post as a zip file as megaupload is being a pain at the moment

[Quarter]

Here you go

Attached Files

•  Minidump.zip   122.41KB   100 downloads

[Essexboy]

Yep a software driver error

If the system behaves ok until tomorrow we will uninstall Avast and re-install Zone Alarm to see if that induces the problems

[Quarter]

Okey dokey - thanks

[Essexboy]

Still running OK ?

[Quarter]

Yes it was running ok, so at about 8:00 i decided to remove avast and reinstall ZA as you had suggested. I have had problems loading ZA Extreme back again> It had started to show signs of not connecting to the internet (download latest antivirus etc) and also not being able to connect via explorer plus I also have a NAS attached to my network and was unable to get to that as well. I have restarted just incase it was an issue with the completing the install after the initial ZA install. So far I have been able to get back online but will test this again tomorrow to see if any of the problems reocurr!

[Essexboy]

It may well be an incompatibility between your system and Zone Alarm latest update - In which case you may have to ask for a refund or get them to work a fix for the problem

[Quarter]

Hi, Outcome of reloading ZA with the latest version (ZASPSetup_101_065_000) has made things even worse - Network connection fails, ZA alarm reports all protected but Windows reports firewall and antivirus is turned off, so does the BT Net protect running Mcafee as a monitor so I am inclined to believe Mcafee and windoess reports. Couldn't even open up control panel to unistall, had to force a shut down and even then it just hung so had to turn off in the end. Rebooted in sfae mode and unistalled ZA. Have installed avast as a stop gap but do have access to Mcafee firwall and antivirus as a replacement (do you believe this would be ok?) In the mean time I will raise this with ZA as this is the first time I have had issues with ZA for about 6 years.....nevertheless it is an issue as you have said if they can't fix the problem then I need to get my money back.

[Essexboy]

Avast is in my opinion a good AV (I use the internet security version) but the free is good, although if you have McAfee you could use that



Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe