Posted 24 November 2011 - 07:59 AM
Posted 24 November 2011 - 02:34 PM
I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
- Please understand we are all volunteers and we are not here all the time.
- Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
- Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you.
- Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.
- If you are receiving assistance in any other forum site please let us know as there may be conflicting advice given.
Before we can help you need to provide the following so I can start you in the right direction.
Laptop or Desktop?
- If a name brand system then what brand, make and model is the system?
- If custom built then what brand, make and model is the motherboard
- Total memory installed
- Total hard drive capacity and free space
- What steps have you taken so far to resolve the issue
Posted 24 November 2011 - 08:56 PM
I have been on every site I could find to see if I could find help but most all want me to purchase something to get rid of the problem. I was hoping that would not be necessary. Right now, I am not sure what to do. Not to make excuses but I am a grandmother who loves her computer and enjoys going to different sites. I know I have to defrag this machine but I keep getting the same message each time I try. I have tried to run chkdsk/f but was unable to get to the problem. When I start the machine it tries to run an error check but only does one and goes right into windows. I would appreciate any help you can give me. Thank you.
Posted 24 November 2011 - 09:00 PM
Check and see if the hard drive is dirty. Please click on START-->RUN and type cmd. In the new window that appears, type fsutil dirty query c: and hit ENTER. If what appears on the screen says Volume - c: IS Dirty, then please do the following:
Please check the following before proceeding:
- If you have Spyware Doctor installed, uninstall it.
- If you have ZoneAlarm installed, open it, click the "Overview" tab, then select "Preferences", and UNcheck the "Protect ZA Client" check box.
Substitute the drive letter for the drive your want to check for the ? in the following commands. Please note the spaces.
- chkntfs /d ..... (This will reset autocheck options to default...will come back invalid on some installations)
- chkntfs /c ?: ..... (This will allow checking the specified drive )
- chkntfs /x ?: ..... (The x switch tells Windows to NOT check the specified drive on the next boot)
This next step is important as this is where the Dirty Bit will be unset.
Substitute the drive letter for the drive your want to check for the ? in the following commands.
Click Start, then Run, type cmd in the Open box and click "Ok". At the command prompt, type the following, pressing "Enter" after each one: (Again, note the spaces.)
- chkdsk /f /r ?: ..... (To manually run a full chkdsk operation on the specified drive)
- Y ..... (To accept having it run on the next boot)
Finally, when the chkdsk operation has completed, type fsutil dirty query ?:, press "Enter", and Windows will confirm that the Dirty Bit is not set on that drive.
Reboot again and see if chkdsk still runs on startup. If the machine boots back up to the command prompt, type exit and press "Enter"...it should boot to Windows.
Posted 24 November 2011 - 09:19 PM
Posted 24 November 2011 - 09:20 PM
Posted 24 November 2011 - 09:26 PM
It will make a difference how you do the steps. The instructions are written for XP so there is a extra step if you are running Vista or Win7.
Posted 24 November 2011 - 09:40 PM
Posted 24 November 2011 - 10:28 PM
Posted 25 November 2011 - 04:17 PM
Posted 25 November 2011 - 04:19 PM
Now what is the next issue you would like me to assist you with?
Is your defrag now working or is that the next step?
Posted 25 November 2011 - 04:25 PM
Posted 25 November 2011 - 04:34 PM
Download Auslogics Defrag from the link in my signature below. Auslogics Defrag in my opinion is better because:
It does a more comprehensive job at Defragging
It will actually show you what it is doing
At the end of working it will show you how much speed you picked up
You can view a online log of the files that Auslogics defragged
Please do not run any other Auslogics programs other then this one as they may cause unwanted results.
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