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Freezes & BSOD - Is it Software or Hardware?


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#1
UnderSiege

UnderSiege

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Hi Geeks,

It's been a while since I last called on your excellent services. I need some assistance again with a different problem:

At the first boot-up of the day, my desktop occasionally freezes at the user log-in screen, or later at the desktop screen. It never responds to CRTL-ALT-DEL and I must use the power button to reboot.

Sometimes, after one of these reboots, it will crash during the boot sequence with the BSOD, citing errors such as APC_INDEX_MISMATCH or,IRQL_NOT_LESS_OR_EQUAL. It automatically restarts, offering a Windows Repair option, which I choose. It then asks me whether I want to use System Restore or not. Irrespective of whether I choose System Restore or not, Vista then loads and seems to be stable. At least, until I shut-down and start again the next morning.

I have tried a lot of trouble shooting, including SCANNOW /SFC, CHKDISK, memory and HD diagnostics with nothing of note. I've looked at Event Viewer and noticed that a WMI issue (Event 10) features every time there is a freeze, or crash. But this may be a consequence, rather than a cause. I use Windows Update religiously, and regulary scan for malware etc. I have removed/changed some periphal devices, and checked in Device Manager that drivers are up to date. Recently, when the system was up and running ok, I knocked the side of the tower and got the BSOD.

So, are we looking hardware, software, or both?

Any help from a Geek who can help me sort this out would be much appreciated.

regards,
UnderSiege
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#2
rockmilk

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Hello Under Siege

Hit start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then hit put a check mark in hide microsoft services what is listed there,after hiding microsoft services?

Download CCLEANER from the link below:
http://download.piri.../ccsetup312.exe


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.
Download autoruns http://download.sysi...es/Autoruns.zip unzipt it run it right click any startup entry that reads file not found and delete.


Listproccess
A very small program that simply lists the processes that Task Manager lists, including the full path name so you can see what program they are part of. You can easily copy and paste the list into a text file for before/after comparisons, or to email/forum when asking for computer help. You may be surprised at what is running on your computer! Some processes waste a lot of computer resources and make your computer sluggish.
Download ListProcesses for Windows HERE
http://www.softwares...stProcesses.exe Save the file to the desktop.

Once downloaded to the desktop
Double click the Listproccess Icon
Click run
When the window opens "select" GetList
Scroll to bottom of the window and click on Copy
Reply to this thread and paste the contents of the list so we can see it.


Please download MiniToolBox HERE http://download.blee...MiniToolBox.exe When the box opens click save file, save it to the desktop and run it.

Checkmark the following boxes:

List Last Ten Event Viewer Errors
List Mini Dump Files
Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Edited by rockmilk, 25 November 2011 - 06:07 PM.

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#3
UnderSiege

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Hi Rockmilk,

Thanks for picking this up so quickly.

msconfig: only non-Microsoft services running are:
avast! Antivirus
Rapport Management services



CCleaner startup.txt
No HKCU:Run ehTray.exe C:\Windows\ehome\ehTray.exe
No HKCU:Run EPSON PX710W Series C:\Windows\system32\spool\DRIVERS\W32X86\3\E_FATIFSE.EXE /FU "C:\Windows\TEMP\E_S2937.tmp" /EF "HKCU"
No HKCU:Run Shockwave Updater C:\Windows\system32\Adobe\Shockwave 11\SwHelper_1150600.exe -Update -1150600 -"Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 6.0; Trident/4.0; GTB6.5; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729)" -"http://www.bbc.co.uk.../garden2.shtml"
No HKCU:Run swg "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
No HKCU:Run TomTomHOME.exe "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
No HKCU:Run WMPNSCFG C:\Program Files\Windows Media Player\WMPNSCFG.exe
Yes HKLM:Run eRecoveryService
Yes HKLM:Run avast "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
No HKLM:Run Adobe ARM "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
No HKLM:Run Adobe Photo Downloader "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
No HKLM:Run Adobe Reader Speed Launcher "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
No HKLM:Run BCSSync "C:\Program Files\Microsoft Office\Office14\BCSSync.exe" /DelayServices
No HKLM:Run btbb_McciTrayApp "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
No HKLM:Run EEventManager C:\PROGRA~1\EPSONS~1\EVENTM~1\EEventManager.exe
No HKLM:Run HTC Sync "C:\Program Files\HTC\HTC Sync for BrewMP\AutoDetect.exe"
No HKLM:Run LogitechQuickCamRibbon "C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe" /hide
No HKLM:Run MMReminderService C:\Program Files\Mindjet\MindManager 10\MMReminderService.exe
No HKLM:Run NvCplDaemon RUNDLL32.EXE C:\Windows\system32\NvCpl.dll,NvStartup
No HKLM:Run NvMediaCenter RUNDLL32.EXE C:\Windows\system32\NvMcTray.dll,NvTaskbarInit
No HKLM:Run RemoteControl11 "C:\Program Files\CyberLink\PowerDVD11\PDVD11Serv.exe"
No HKLM:Run RtHDVCpl RtHDVCpl.exe
No HKLM:Run SearchSettings "C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe"
No HKLM:Run Skytel Skytel.exe
No HKLM:Run SmpcSys C:\Program Files\Packard Bell\SetupMyPC\SmpSys.exe
No HKLM:Run SunJavaUpdateSched "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
No HKLM:Run tsnp2std C:\Windows\tsnp2std.exe
No HKLM:Run Windows Defender %ProgramFiles%\Windows Defender\MSASCui.exe -hide
No Startup User Logitech . Product Registration.lnk C:\PROGRA~1\Logitech\LOGITE~1\eReg.exe /remind /language=ENG /_WFM="."



Autoruns.exe
Deleted one entry of "file not found"


Listprocesses.exe here:
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Epson Software\Event Manager\EEventManager.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Mindjet\MindManager 10\MmReminderService.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Users\Dad\Desktop\ListProcesses.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\system32\Macromed\Flash\FlashUtil11e_ActiveX.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\wbem\unsecapp.exe


MiniToolbox results here:
MiniToolBox by Farbar
Ran by Dad (administrator) on 26-11-2011 at 08:47:14
Windows Vista ™ Home Premium Service Pack 2 (X86)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= Event log errors: ===============================

Application errors:
==================
Error: (11/25/2011 10:10:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 08:08:02 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 07:40:17 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 09:05:04 AM) (Source: MsiInstaller) (User: Dad)Dad
Description: Product: Microsoft Fix it 50688 -- This Microsoft Fix it does not apply to your operating system or application version.

Error: (11/23/2011 08:56:18 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 08:12:52 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/22/2011 08:41:41 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/22/2011 07:22:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/21/2011 02:56:45 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


System errors:
=============
Error: (11/23/2011 08:55:50 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 08:14:03 on 23/11/2011 was unexpected.

Error: (11/21/2011 02:56:13 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.64 for the Network Card with network address 0021979C5286 has been denied by the DHCP server 192.168.1.254 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (11/25/2011 10:10:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 08:08:02 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/25/2011 07:40:17 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 09:05:04 AM) (Source: MsiInstaller)(User: Dad)Dad
Description: Product: Microsoft Fix it 50688 -- This Microsoft Fix it does not apply to your operating system or application version.(NULL)(NULL)(NULL)(NULL)

Error: (11/23/2011 08:56:18 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/23/2011 08:12:52 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/22/2011 08:41:41 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/22/2011 07:22:24 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (11/21/2011 02:56:45 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003


=========================== Installed Programs ============================

AC3Filter 1.63b (Version: 1.63b)
Adobe AIR (Version: 2.5.1.17730)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.55)
Adobe Photoshop Elements 6.0 (Version: 6.0)
Adobe Reader X (10.1.1) (Version: 10.1.1)
Adobe Shockwave Player 11.5 (Version: 11.5)
ASCE v4.0
Ask Toolbar (Version: 1.9.1.0)
avast! Free Antivirus (Version: 6.0.1289.0)
BT Broadband Desktop Help
BT Broadband Support Tools
BTHomeHub
CCleaner (Version: 3.12)
Classic FTP
Compatibility Pack for the 2007 Office system (Version: 12.0.6425.1000)
DHTML Editing Component (Version: 6.02.0001)
Disketch CD Label Software
Driver Sweeper version 3.2.0 (Version: 3.2.0)
Epson Easy Photo Print 2 (Version: 2.1.0.0)
Epson Event Manager (Version: 2.30.01)
Epson Print CD (Version: 2.00.00)
EPSON Printer Software
Epson Printer Software Downloader
Epson Printer Software Downloader (Version: 2.0.0)
EPSON PX710W Series Printer Uninstall
EPSON Scan
Epson Stylus Photo PX710W_PX810FW_TX710W_TX810FW Manual
EpsonNet Print (Version: 2.4i)
EpsonNet Setup (Version: 3.1b)
GOM Player (Version: 2.1.33.5071)
Google Chrome (Version: 15.0.874.121)
Google Earth (Version: 6.1.0.5001)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
Google Updater (Version: 2.4.2432.1652)
GoToAssist Corporate (Version: 9.0.0.570)
GoToAssist Corporate (Version: 9.0.570)
HDReg (Version: 2.0.0)
Home Accounts 2 (Version: 2.04.0002)
HTC Rome USB Driver (Version: 1.0.0)
HTC Sync for BrewMP (Version: 1.0.5264)
Image Writer (Version: 1.00.0000)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
LCD test (Version: 1.00.0000)
Logitech Webcam Software (Version: 12.10.1113)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Office 2010 Service Pack 1 (SP1)
Microsoft Office Access MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Access Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Excel MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Groove MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office InfoPath MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office OneNote MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Outlook MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office PowerPoint MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6425.1000)
Microsoft Office Professional Plus 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (French) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6425.1000)
Microsoft Office Proof (Spanish) 2010 (Version: 14.0.6029.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Publisher MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Word MUI (English) 2010 (Version: 14.0.6029.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mindjet MindManager 2012 (Version: 10.0.445)
Mozilla Firefox (2.0.0.11) (Version: 2.0.0.11 (en-GB))
MPEG2 Codec(libmpeg2/mad)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NCH Toolbox
Nero 8 Essentials (Version: 8.3.389)
neroxml (Version: 1.0.0)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Drivers
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA Install Application (Version: 2.275.78.0)
OGA Notifier 2.0.0048.0 (Version: 2.0.0048.0)
Packard Bell Recovery Management (Version: 3.1.3003)
PDF-XChange 3
Rapport (Version: 3.5.1108.55)
Realtek High Definition Audio Driver (Version: 6.0.1.5618)
SeaTools for Windows (Version: 1.1.0.9)
Setup My PC (Version: 3.00.0000)
Sibelius Scorch (ActiveX Only) (Version: 6.2.0)
Skype™ 5.5 (Version: 5.5.124)
Spelling Dictionaries Support For Adobe Reader 8 (Version: 8.0.0)
Spotify (Version: 0.4.7)
TomTom HOME 2.8.2.2264 (Version: 2.8.2.2264)
TomTom HOME Visual Studio Merge Modules (Version: 1.0.2)
Updator (Version: 3.00.0000)
USB2.0 PC Camera (SN9C201&202) (Version: 5.7.27000.0)
WMI Tools (Version: 1.50.1131.0001)
YouTube Downloader 3.4
YouTube Downloader Toolbar v4.7 (Version: 4.7)

========================= Memory info: ===================================

Percentage of memory in use: 54%
Total physical RAM: 3070.32 MB
Available physical RAM: 1385.34 MB
Total Pagefile: 6354.74 MB
Available Pagefile: 4728.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1958.05 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:586.17 GB) (Free:424.96 GB) NTFS

========================= Users: ========================================

User accounts for \\DAD-PC

Administrator Dad Guest
UpdatusUser

========================= Minidump Files ==================================

C:\Windows\Minidump\Mini102511-01.dmp
C:\Windows\Minidump\Mini102611-01.dmp
C:\Windows\Minidump\Mini103011-01.dmp
C:\Windows\Minidump\Mini103011-02.dmp
C:\Windows\Minidump\Mini110111-01.dmp
C:\Windows\Minidump\Mini110111-02.dmp
C:\Windows\Minidump\Mini110111-03.dmp
C:\Windows\Minidump\Mini110411-01.dmp
C:\Windows\Minidump\Mini112111-01.dmp
C:\Windows\Minidump\Mini112511-01.dmp

**** End of log ****


Ok - hope I got all you requested.

UnderSiege
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#4
rockmilk

rockmilk

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Please download TFC by Old Timer and save it to your desktop. (you will need to disable avast prior to running tfc.exe)
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.Not saying tfc will solve your issue but it wont hurt to empty your temp files.

Next.




Download blue screen viewer from the link below and install and run it to read the dump files created by windows.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.


http://www.nirsoft.n...creen_view.html


Next uninstall this program.
Ask Toolbar (Version: 1.9.1.0)

Next open task manager and kill this process,see if the computer runs a bit better.
C:\Windows\system32\wbem\unsecapp.exe

Edited by rockmilk, 26 November 2011 - 01:36 PM.

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#5
UnderSiege

UnderSiege

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Hi Rockmilk,

TFC run no problems

BlueScreenview report:
==================================================
Dump File : Mini112511-01.dmp
Crash Time : 25/11/2011 08:06:27
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x85c14696
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4afe7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4afe7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini112511-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 144,400
==================================================

==================================================
Dump File : Mini112111-01.dmp
Crash Time : 21/11/2011 14:32:16
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x85c55696
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4afe7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4afe7
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini112111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 143,936
==================================================

==================================================
Dump File : Mini110411-01.dmp
Crash Time : 04/11/2011 08:29:44
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0xa4680008
Parameter 2 : 0x00000002
Parameter 3 : 0x00000000
Parameter 4 : 0x85ab3a19
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+94647
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+b3a19
Stack Address 2 : ntkrnlpa.exe+23b62d
Stack Address 3 : ntkrnlpa.exe+23e3df
Computer Name :
Full Path : C:\Windows\Minidump\Mini110411-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 144,592
==================================================

==================================================
Dump File : Mini110111-03.dmp
Crash Time : 01/11/2011 14:23:41
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x85aefa9b
Parameter 3 : 0xa5a6b7f0
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+b2a9b
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+b2a9b
Stack Address 1 : ntkrnlpa.exe+2130be
Stack Address 2 : ntkrnlpa.exe+2132c0
Stack Address 3 : ntkrnlpa.exe+28d1e
Computer Name :
Full Path : C:\Windows\Minidump\Mini110111-03.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

==================================================
Dump File : Mini110111-02.dmp
Crash Time : 01/11/2011 14:21:48
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000092
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x85aed8bc
Caused By Driver : nvstor32.sys
Caused By Address : nvstor32.sys+10708
File Description : NVIDIA® nForce™ Sata Performance Driver
Product Name : NVIDIA nForce™ SATA Driver
Company : NVIDIA Corporation
File Version : 10.3.0.33 built by: WinDDK
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+a88bc
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini110111-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

==================================================
Dump File : Mini110111-01.dmp
Crash Time : 01/11/2011 14:18:24
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000000
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x85ab35da
Caused By Driver : volsnap.sys
Caused By Address : volsnap.sys+30
File Description : Volume Shadow Copy Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6001.18000 (longhorn_rtm.080118-1840)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+a75da
Stack Address 2 : ntkrnlpa.exe+ac7f1
Stack Address 3 : Ntfs.sys+143b6
Computer Name :
Full Path : C:\Windows\Minidump\Mini110111-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

==================================================
Dump File : Mini103011-02.dmp
Crash Time : 30/10/2011 06:48:25
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x85c31239
Parameter 3 : 0xae7b08b8
Parameter 4 : 0x00000000
Caused By Driver : RapportPG.sys
Caused By Address : RapportPG.sys+a590
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address : ntkrnlpa.exe+1e4239
Stack Address 1 : ntkrnlpa.exe+4b83a
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini103011-02.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

==================================================
Dump File : Mini103011-01.dmp
Crash Time : 30/10/2011 06:41:43
Bug Check String : ATTEMPTED_WRITE_TO_READONLY_MEMORY
Bug Check Code : 0x000000be
Parameter 1 : 0x90909090
Parameter 2 : 0x9ca85101
Parameter 3 : 0x8169e9d8
Parameter 4 : 0x0000000b
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+98379
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+98379
Stack Address 1 : ntkrnlpa.exe+4ddd4
Stack Address 2 : Ntfs.sys+a6610
Stack Address 3 : Ntfs.sys+9954a
Computer Name :
Full Path : C:\Windows\Minidump\Mini103011-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

==================================================
Dump File : Mini102611-01.dmp
Crash Time : 26/10/2011 08:15:13
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000120
Parameter 2 : 0x0000001b
Parameter 3 : 0x00000001
Parameter 4 : 0x85ac05ce
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Crash Address :
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\Mini102611-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 131,072
==================================================

==================================================
Dump File : Mini102511-01.dmp
Crash Time : 25/10/2011 15:15:05
Bug Check String : DRIVER_CORRUPTED_EXPOOL
Bug Check Code : 0x000000c5
Parameter 1 : 0x02e92bdc
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x85b308b3
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4dfd9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18484 (vistasp2_gdr.110617-0336)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4dfd9
Stack Address 1 : ntkrnlpa.exe+ee8b3
Stack Address 2 : ntkrnlpa.exe+ed858
Stack Address 3 : fltmgr.sys+14ce
Computer Name :
Full Path : C:\Windows\Minidump\Mini102511-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 6002
Dump File Size : 139,056
==================================================

Ask Toolbar (Version: 1.9.1.0) uninstalled


Task Manager used to End Process of C:\Windows\system32\wbem\unsecapp.exe


Computer seems to be stable at this point, but most problems occur during first boot in the morning.. so will have to report later.

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#6
rockmilk

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A couple of the bluescreens were caused by Rapport (Version: 3.5.1108.55) It can cause issues if it were my machine I would uninstall it.
You will need to boot into safe mode to do that.Also did you have norton antivirus on this machine at some time?
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#7
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I will uninstall Rapport, and either NAV or MacFee came as a bundled package on purchase. But I removed it, and installed AVG, then later I replaced that with Avast.
.
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#8
rockmilk

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Ok run these tools please.
http://majorgeeks.co...13cd88621e1213a (avg removal tool)
http://majorgeeks.co...131482b8e4a8e42 (Norton removal tool)
http://majorgeeks.co...04f95b4c72f1b9e (McAfee removal tool)

If can remember which it was only run the removal tool for it McAfee/Norton but you need to run the Avg remover for sure along with one of the others or both if you cant recall which it came loaded with.
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#9
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All 3 removal tools run. Both Norton and McAfee took some time, and required system restarts. After using the Norton removal tool, the system crashed during the restart with BSOD showing APC_INDEX_MISMATCH . But was ok after the McAfee removal and restart.

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#10
rockmilk

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Do you have any USB devices connected?
Ok now what kind of computer do you have exactly?
Example: compaq presario c700
Example: dell inspiron 530

Also you say it freezes or crashes every morning.Since you have run those tools I would like you to reboot the machine and see if it happens now since you said it didnt happen after the mcafee removal tool was used.

Also as far as some basic stuff open an elevated command prompt and type sfc /scannow
http://www.howtogeek...a-system-files/

Plus unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.

Edited by rockmilk, 26 November 2011 - 05:02 PM.

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#11
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USB devices connected are:
Genius keyboard
Dell optical mouse
Epson PX710w printer

Recently, I did have a Logitech wireless keyboard, mouse and webcam connected, but I disconnected those first as part of my earlier trouble-shooting.

The computer is a Packard Bell IMedia X2414

I have just shut down and started the machine now 3 times in a row without incident..... which is encouraging.

I will have to run SCANNOW and clean out the tower in the morning. I'll let you know

regards
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#12
rockmilk

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Ok Keep us posted :)
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#13
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Good morning Rockmilk

With the machine shut down for 8 hours, I had BIG problems on starting this morning. The 1st start seemed ok, but froze when loading applications. Then we went into a cycle of freezes, auto-restarts and one BSOD with "BAD_POOL_ERROR. :confused:

Anyway, am working now in SAFE MODE and have run sfc /scannow. The intial report says:

"Windows Resource Protection found corrupt files but was unable to fix some of them".

I have attached the CBS log file, as it was too big to copy/paste into this post.

I will clean-out and re-seat the memory modules later, once I have got hold of an air duster.

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Attached Files

  • Attached File  CBS1.txt   334.49KB   99 downloads

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#14
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Since this morning's post, I have re-seated the memory modules, checked all the power connections and generally cleaned out the inside of the tower with an air duster. The heat sink vanes were clogged with dust and fluff, which couldn't have helped.

I have shut down and started the machine a number times now with no incident..... however, the morning start awaits...

I've also had a closer look at the CBS log file attached to my previous post and, to my untrained eye, it doesn't look good. I am wondering whether intermittent hardware problems were causing freezes and crashes, which in turn corrupted some OS files, which in turn lead to instability, even when the hardware is behaving properly. Are there any tests we can do which would prove the integrity of the hardware? I really would like avoid doing a clean install, if the underlying problem is hardware related.

What are your thoughts?

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#15
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I dont really have time to look over the logs tonight as I am busy did not wanna leave you hanging! I would like you to run check disk until I can get back to you monday. Hit start type cmd right click command prompt run as admin and type chkdsk /r select yes when it ask to schedule on next reboot then restart your machine. Here is a link explaining.
http://www.howtogeek...-windows-vista/

I will get back to you monday after work usually five eastern time. :) :)
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