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Please help me...:( Dr.Watson again! [RESOLVED]


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#1
unknownperhaps

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Ok this is how it goes...i had time on my hand so i ran the updates and apparently i downloaded SP2 and Well as soon as i did that i restarted the computer like it said i should do...then it came back up and i tried to double click on My Computer and it wouldnt load up...I tried that with other things to as in My documents and Control Panel...Same thing...It wouldnt show a message or anything but it started loading up in the task manager...if i end task it...it goes to a black screen and my whole computer loads up again...well the desktop and all...and Same if i dont...If you can please help me out...i would be really realy relaly grateful...ty for your time...

Also i am sorry i didnt know where i was posting...sorry again

Edited by unknownperhaps, 01 June 2005 - 05:57 PM.

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#2
unknownperhaps

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O also that if you would like for me to post anything...please tell me and i will do it asap...ty for your time...
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#3
unknownperhaps

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its been a long time and i didnt get any replys from anyone...if anyone can please help me i will be really grateful

every time i post something...it goes back to the 4th page :tazz: come on please dont leave me hangin here...

Edited by unknownperhaps, 13 June 2005 - 01:25 PM.

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#4
Metallica

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I couldn't make out from your story how far the computer boots.

Would you be able to post a HijackThis log?

http://www.geekstogo..._Log-t2852.html

Regards,
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#5
ukbiker

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Hi There Unknownperhaps

Firstly let me apologise for the delay you have experienced.

Sometimes, the install of SP2 can be a very fraught process, especially if you have any spyware on your system, so before we do anything else, could you please post a HJT log?, Alternatively, You might find it worthwhile to use system restore to go back to a point before the SP2 installation and start again

UKBiker
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#6
ukbiker

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OOOPs, Sorry Pieter, I didnt see that you had replied too. :tazz: Ill bow out of this thread.

UKBiker
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#7
unknownperhaps

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First i would like to thank you both for helping me...i am honestly really grateful...ty again

Logfile of HijackThis v1.99.1
Scan saved at 4:56:16 PM, on 6/13/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\csrs.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINDOWS\explorer.exe
C:\Program Files\CompuServe 7.0\wcs2000.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Yahoo!\Messenger\YPager.exe
C:\Program Files\AIM95\aim.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: CWebDirObj Object - {C003C49F-53E4-4A72-B7D6-0B2B9997392F} - C:\WINDOWS\System32\webdir.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Control Pad - {28D44DAC-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\ControlPad\Misc\a_menu.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .BMP: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {20AD521D-3A3E-11D4-BC32-0050040D952B} -
O16 - DPF: {50F65670-1729-11D2-A51F-0020AFE5D502} (ForumChat) - http://objects.compu...hat/RTCChat.cab
O16 - DPF: {59CCB4A0-727D-11CF-AC36-00AA00A47DD2} (Timer Object) - file://D:\examples\ocx\ietimer.ocx
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/p...t/msnchat42.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{03845D6F-73B1-4E8A-84FF-04D0C0AF4EC7}: NameServer = 205.188.146.145
O17 - HKLM\System\CS2\Services\Tcpip\..\{03845D6F-73B1-4E8A-84FF-04D0C0AF4EC7}: NameServer = 205.188.146.145
O20 - Winlogon Notify: csrs - C:\WINDOWS\SYSTEM32\csrs.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinPPPoverEthernet - iVasion, a Routerware Company - C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\UltraVNC\WinVNC.exe" -service (file missing)

here is the log file you asked for
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#8
unknownperhaps

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The story is basically like this...

I had time on my hand so i started downloading Windows Sp 2 and when it was done it installed and everything but when i rebooted the problem started then. The desktop showed up and everything was working fine until i tired to open a folder. For example the folder on my desktop...it loaded for like 2 mins and then it said that error thing about dr watson post mortum something like that and send error report or dont send. I click send i wasnt connected to the internet so it didnt go through and then my computer froze as in like my desktop. So i used the taskmanager to close drwtsn32 and my explorer.exe(guessing) restart like everything dissappeared the only thing that was left was the desktop background. It loaded the desktop over again and thats basically it.
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#9
Metallica

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OK so very likely something has damaged explorer.exe
Or it loads something that is not supposed to be there.

A HijackThis log would reveal the latter, so if you can manage to produce a log, that would be great.

If it will not work in normal mode try safe mode

Regards,
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#10
unknownperhaps

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umm the log is right there...and umm also that it works fine in safe mode...i tried that and sorry forgot to mention that
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#11
Metallica

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My glasses. Nobody leave the roam. Where are my glasses :tazz:

Before we fix anything can you surf to http://www.thespykil...x.php?topic=5.0 and upload a copy of C:\WINDOWS\SYSTEM32\csrs.dll there.
To my knowledge it's a keylogger, but I don't know where it stores it's information.
If I can have a look at the file I might be able to find that out.

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - (no file)

O2 - BHO: CWebDirObj Object - {C003C49F-53E4-4A72-B7D6-0B2B9997392F} - C:\WINDOWS\System32\webdir.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)

O16 - DPF: {20AD521D-3A3E-11D4-BC32-0050040D952B} -

O20 - Winlogon Notify: csrs - C:\WINDOWS\SYSTEM32\csrs.dll

Then reboot and post a new log. With any luck you should be able to boot normally.

Regards,
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#12
unknownperhaps

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Ok i went to that forum and posted the link and everything...the link to the other forum is

http://www.thespykil...php?topic=355.0

if hope i did it right...i will post right after i click fix on those ones and then reboot...
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#13
unknownperhaps

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WOW U R AMAZING MAN!! seriously...everything opens fine and here is the log file

Logfile of HijackThis v1.99.1
Scan saved at 12:37:13 PM, on 6/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
C:\Program Files\UltraVNC\WinVNC.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\CompuServe 7.0\wcs2000.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\Owner\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\UltraVNC\WinVNC.exe" -servicehelper
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Control Pad - {28D44DAC-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\ControlPad\Misc\a_menu.exe
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0522.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .BMP: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...ry/msgrchkr.cab
O16 - DPF: {50F65670-1729-11D2-A51F-0020AFE5D502} (ForumChat) - http://objects.compu...hat/RTCChat.cab
O16 - DPF: {59CCB4A0-727D-11CF-AC36-00AA00A47DD2} (Timer Object) - file://D:\examples\ocx\ietimer.ocx
O16 - DPF: {70BA88C8-DAE8-4CE9-92BB-979C4A75F53B} (GSDACtl Class) - http://launch.gamesp...nch/alaunch.cab
O16 - DPF: {7A32634B-029C-4836-A023-528983982A49} - http://fdl.msn.com/p...t/msnchat42.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...StatsClient.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{03845D6F-73B1-4E8A-84FF-04D0C0AF4EC7}: NameServer = 205.188.146.145
O17 - HKLM\System\CS2\Services\Tcpip\..\{03845D6F-73B1-4E8A-84FF-04D0C0AF4EC7}: NameServer = 205.188.146.145
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\GhostStartService.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: WinPPPoverEthernet - iVasion, a Routerware Company - C:\Program Files\Verizon Online\WinPoET\WrOS.EXE
O23 - Service: VNC Server (winvnc) - Unknown owner - C:\Program Files\UltraVNC\WinVNC.exe" -service (file missing)
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#14
Metallica

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Thanks for the file. I think it was the cause of your problems.

csrs.dll - infected by Trojan-Spy.Win32.SCKeyLog.o

I think the install failed to complete and that effectively stopped you from booting normally. It hung on the Winlogon key in the regsitry.

Check the following items in HijackThis.
Close all windows except HijackThis and click Fix checked:

O3 - Toolbar: (no name) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - (no file)

That should do it.

Please do have a look at my site about removing and preventing spyware.

Regards,
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#15
unknownperhaps

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Ty so much i ow you one big time! and i have one more question...is my computer supposed to be this slow?
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