Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Remote Assistance not working


  • Please log in to reply

#1
Blondette

Blondette

    Member

  • Member
  • PipPip
  • 22 posts
OK here goes...my problem is that I can't get my remote assistance to work nor can I get the microphone to work in msn messenger.

Now...this is something new!! It used to work (I used the remote with a member here) before I did "some" things...I recently restored windows, uninstalled aol, uninstalled msn messenger, uninstalled Mozilla Firefox and reinstalled everything back. My idea was that this would help!! But it didn't. Everything works great but these two features.

I also uninstalled Norton Antivirus from my pc.

I have Windows Xp Home edition and I use Mozilla firefox.

I have a router but that was being used before... when RA worked...so it can't be that.

I'm guessing that a firewall somewhere is blocking RA from working ...but where could it be? I turned off Windows firewall to see if RA would work then, but it didn't. Yes I turned it back on since!! LOL!

Does anyone have any suggestions? I'll try anything...I like for everything to work!
I'm getting obsessed with this now...I know you guys can help!!

Thanks so much!!
Blondette in Jersey!!
  • 0

Advertisements


#2
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
I'm going to ask a dumb question--remote is on, right?

Right click MY COMPUTER, choose PROPERTIES, choose REMOTE tab.

Also, start > run
services.msc
enter

look at remote---what are the startup types for anything that begins REMOTE
  • 0

#3
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Thanks Gerry for answering.

All the Start Up Types that say REMOTE... say Manual or Automatic.

Yes the Remote Assistance is turned on.
  • 0

#4
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
could you please tell me which ones are automatic and which ones are normal

should be six of them with the following auto

remote access auto connection manager
remote procedure call
remote registry

oterh three are manual?

You say it is off....how do you know it is off? Are you unable to establish a connection?

What version do you have of msn messenger? Are you signed on?

Could you please run a hijackthis log and post it here-- I AM NOT LOOKING FOR MALWARE,,,,just want to see what programs are running.
  • 0

#5
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Thanks again Gerry!!!!

OK, I see one problem maybe!! I don't have Remote Registry!!
I have the rest and they are on what you say...either Manual or Auto.

I use msn Messenger 7.0

I don't know what you mean by me saying something is off. When I am signed into msn messenger, and so is the person who I invite to use remote assis. it will not establish a connection. And he has tried his RA with other people, and his works...mine won't!

Here is my log:

Logfile of HijackThis v1.99.1
Scan saved at 9:42:43 PM, on 6/1/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\wisptis.exe
C:\Program Files\GetSmile\getsmile.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ConferenceRoom Java Client - http://chat.webmaster.com/java/cr.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Thank YOU so much for helping me!!! I really appreciate it! :tazz:
Blondette
  • 0

#6
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
don't worry about remote registry---windows xp pro service and not something you want anyway..

looking over what you wrote, I think I have found the issue

I use msn Messenger 7.0


not sure how you uninstalled messenger, but I think it probably took a file with it that msn messenger did not replace.

So, download windows messenger 5.1 and install it,
http://www.microsoft...&displaylang=en

then reinstall msn messenger 7.0
http://messenger.msn.com/

msn messenger 7.0 lacks some of the files needed for remote desktop to work
  • 0

#7
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
btw, your log looks fine :tazz:
  • 0

#8
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Thanks Gerry...I'll give it a try and report back soon!! :tazz:
  • 0

#9
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Sorry it took so long to get back.

I downloaded windows 5.1 and installed it.
then I uninstalled 7.0
then I rebooted
then reinstalled 7.0 again

I tried again with RA. I invited someone and an error message comes up for them. I know for a fact that the problem is on my end..not his.

Any other suggestions would be greatly appreciated.

Thanks so much!!!
Blondette ;) :tazz:
  • 0

#10
Greazy

Greazy

    IT Professional

  • Member
  • PipPipPip
  • 277 posts
Since the reinstall, did you turn your Windows firewall off when you tried that last invitation?

Greazy Mcgeezy
  • 0

Advertisements


#11
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Not since the last install, no...but before, I have tried using RA with the Windows Firewall off...yes! It didn't work. ;)

I will try tomorrow and let you know what happens!!! :tazz:

But...this is why I am thinking that there is another firewall blocking this...I could be wrong.

Thanks for your help Greazy!!!

~Blondette
  • 0

#12
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
I tried it with windows firewall on and with it off...still no good!!!


:tazz: ;) ;)

Any other ideas out there?????

Pleeeeeeeeeeessssssseeeeeeee??????????

Thanks guys for helping me!!!!

Blondette
  • 0

#13
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts

OK here goes...my problem is that I can't get my remote assistance to work nor can I get the microphone to work in msn messenger.

Now...this is something new!!  It used to work (I used the remote with a member here) before I did "some" things...I recently restored windows, uninstalled aol, uninstalled msn messenger, uninstalled Mozilla Firefox and reinstalled everything back.  My idea was that this would help!!  But it didn't.  Everything works great but these two features. 

.................
I have a router but that was being used before... when RA worked...so it can't be that.


Gooing back to that first part, you did something...then you did some other things, trying to fix that....what was that SOMETHING?

When you attempt a remote connection, what occurs on your end and the other?

Finally, what kind of router?
  • 0

#14
Blondette

Blondette

    Member

  • Topic Starter
  • Member
  • PipPip
  • 22 posts
Hi Gerry!!

When I invite my friend via RA this is what he sees:

From HIS end, initially HE sees a "Help and Support" window open and the words "Attempting to connect to..."

HE then looks at the transmit and receive flashing lights in the task bar, they flash intermittently, several times, until the window changes with words to the effect "A connection was not possible, could not resolve remote address"

On MY end...I see nothing but the message in the chat area..it says that I invited HIM and that he Accepted. I get no message after that...but...I can hear my computer trying to make the connection!!!

The router says Wireless Access Point Router with 4 pt switch, 2.4 GHZ Its a Linksys

Thanks again for your help!!!

Blondette

Edited by Blondette, 03 June 2005 - 05:20 PM.

  • 0

#15
gerryf

gerryf

    Retired Staff

  • Retired Staff
  • 11,365 posts
need a model number

also try to send a support request via email...same result?
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP