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Remote Assistance not working


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#16
Blondette

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Model number: BEFW11S4 version 2.1 (always had this...and it used to work, so no change was made with the router that I know of)

I will try the support request via email when my friend comes on next.

Thanks again!!
Blondette
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#17
Blondette

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Hi again!!

We tried using the email invitation.

This is the message I received when I tried to invite:

The service is currently unavailable. Try again later. Account: 'Hotmail', Server: 'http://services.msn....il/httpmail.asp' Protocol: HTTPMail, Server Response: 'Service Unavailable', Port: 0, Secure(SSL): No, Error Number: 0x800CCCF0


I have the hotmail addy...he wasn't using his hotmail addy...so the error is definitely on my end. And his RA works with others.

Thanks again for your time and patience!

Blondette :tazz:
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#18
gerryf

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do you have a cat5 cable and NIC on this machine? Does the problem occur if you are connected physically?
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#19
Blondette

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Hi Gerry!!

I am using a cable wire...yes.

We cannot tell if the problem occurs if we are physically connected, because
we cannot become physically connected. That is the problem...So I am not sure what you mean there!!

We tried, him inviting me this time and I just got this message:

Windows Security Alert: Do you want to keep blocking this program? RTC App Sharing

I clicked on, do not block.


Then we tried again and it didn't work...still.

I think we are getting close to figuring this out!! Seems like Windows is blocking me from using this feature...but how??
I do not know!! :tazz:

Thanks again for your time!!

Blondette
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#20
gerryf

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could you give me a hijackthis log--that is not a normal alert
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#21
Blondette

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Not sure what you mean by...that is Not a normal Alert?

but heres the hijackthis log:

Logfile of HijackThis v1.99.1
Scan saved at 8:00:52 PM, on 6/4/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\WINDOWS\system32\RDSHOST.exe
C:\WINDOWS\system32\sessmgr.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\America Online 9.0\waol.exe
C:\Program Files\America Online 9.0\shellmon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us6.hpwis.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://srch-us6.hpwis.com/
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = localhost
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.03.0000.1005\en-xu\stmain.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\ycomp5_5_7_0.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files\America Online 9.0\AOL.EXE" -b
O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files\AOL Toolbar\toolbar.dll/SEARCH.HTML
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files\AOL Toolbar\toolbar.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRA~1\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: @C:\Program Files\Messenger\Msgslang.dll,-61144 - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: ConferenceRoom Java Client - http://chat.webmaster.com/java/cr.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zon...kr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {4A3CF76B-EC7A-405D-A67D-8DC6B52AB35B} (QDiagAOLCCUpdateObj Class) - http://aolcc.aol.com...kup/qdiagcc.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zon...nt.cab31267.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn...pDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zon...ro.cab32846.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
O23 - Service: AOL Spyware Protection Service (AOLService) - Unknown owner - C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\\aolserv.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Unknown owner - c:\Program Files\Norton AntiVirus\navapsvc.exe (file missing)
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Thank You!!

Blondette
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#22
gerryf

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I wonder if AOL is now blocking it? AOL updates constantly and may have added some sort of security software that is causing a problem....check your PMs

I am sending you my email, and I want you to send me a remote assistance request....I want to see the invitation request info...
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#23
Blondette

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OK done Gerry!!!

When I sent it...I got this message again:

The server could not be found. Account: 'Hotmail', Server: 'http://services.msn....il/httpmail.asp' Protocol: HTTPMail, Server Response: '', Port: 0, Secure(SSL): No, Socket Error: 12007, Error Number: 0x800CCC0D

Ahhhhhhhhhh!!!!!!!!!!
Blondette
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#24
gerryf

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what is your email program? Do you have a hotmail account>
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#25
Blondette

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my email is AOL and yes I do have a Hotmail acct.




BTW...another problem I have is my display picture in MSN mess. Everytime I sign in, it just changes on me...it picks a random one to use!!!!
Not a big deal but ....

Maybe I should uninstall and install msn mess again? But I had this problem all along...even before I had done this already!! ;) :tazz:

Should I just give up do you think?

Thanks,

Blondette

Edited by Blondette, 05 June 2005 - 06:40 AM.

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#26
Blondette

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Can we BUMP here? :tazz:
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#27
gerryf

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one thing that is bothering me is that you have AOL stuff running, but that does not look like an AOL ip address--though it could be an AOL broadband address, I suppose. Did you once have AOL and move to broadband?
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#28
Blondette

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At one point in time (years ago) we had used AOL for dial up service. Now we use optimum online cable internet, but we also still have the aol under the Bring Your Own Provider plan. We use the cable for all web functions, and the aol for the email and screen name purposes.

My ip address is xxxxxxxxxxxxxxx according to whatismyip.com

I am connected via cat5 cable directly from my pc's NIC to my Linksys router.

Since switching to the high speed internet, we also purchased a new computer. The one I am using now has used the optimum online internet exclusively.

Thanks soooooooo much!!

Blondette
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#29
gerryf

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Remove the router from the mix for a moment by plugging in the cable from the cable modem to the computer...does that change anything
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#30
Cracked Halo

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:tazz: I keep getting messenger notes when im logged off msn, so I found this little thing on the net on how to delete windows messenger

" RunDll32 advpack.dll,LaunchINFSection %windir%\inf\msmsgs.inf,BLC.Remove "

I put this into the run tab, then hit " ok "

Now..... ;) I can't contect to another persons computer using remote assistiance. I get as far as pressing the take control tab...but on the other end, they only have a chat type window that comes up, not the usual accept button. Any ideas what might have happened?? ;)
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