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Computer Will Not Boot - Do Not Believe it is Malware


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#16
rshaffer61

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You can install the drive as a second drive in a system or purchase a external USB enclosure and put your hd in that.
Either way you should be able to gain access to the data you want to save.
I am beginning to think we may be dealing with a bad motherboard.
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#17
chippern73

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Thats what I have been thinking.

So I believe by the time I got a new motherboard installed, it would be cheaper to buy a new computer. Sadly it is the wrong time to buying anying since I am unemployed.

Where do I buy the external USB enclosure that you talk about?

Thank you for your help.

How do I close this thread?

Chuck
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#18
rshaffer61

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Go HERE to see a list of the external enclosures that connect to your system via a USB connector. I am linking to the SATA drive enclosure but let me know if your hd is IDE if it is and I will find the correct enclosure for you then.
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#19
chippern73

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Since I believe it was my motherboard I bought an exterior Hard drive USB enclosure so I could get to my files that were not backed up.

Question is how do I get the files off the hard drive. When I click on My Documents or owner's documents it says the folder is not accessible. I assume because the computer I am using doesn't show me as the owner. Is there a way I can change that? Can you help?

Thanks Chuck
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#20
rshaffer61

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You could boot with a linux live cd and get to the data on that drive then.

Just click on the drive where your data is you need to get to in the following instructions.

Use Puppy Linux Live CD to Recover Your Data:

===================
***Required Hardware***
CD Burner (CDRW) Drive,
Blank CD,
Extra Storage Device (USB Flash Drive, External Hard Drive)

===================

1. Save these files to your Desktop/Burn Your Live CD:
  • Download Latest Puppy Linux ISO (i.e.: lupu-520.iso)
    Download BurnCDCC ISO Burning Software

  • Open BurnCDCC with Windows Explorer
  • Extract All files to a location you can remember
  • Double Click Posted Image BurnCDCC
  • Click Browse Posted Image and navigate to the Puppy Linux ISO file you just downloaded
  • Open/Double Click that file
    IMPORTANT: Adjust the speed bar to CD: 4x DVD: 1x
  • Click Start Posted Image
  • Your CD Burner Tray will open automatically
  • Insert a blank CD and close the tray
  • Click OK
Puppy Linux Live CD will now be created
2. Set your boot priority in the BIOS to CD-ROM first, Hard Drive Second
  • Start the computer/press the power button
  • Immediately start tapping the appropriate key to enter the BIOS, aka "Setup"
    (Usually shown during the "Dell" screen, or "Gateway" Screen)
  • Once in the BIOS, under Advanced BIOS Options change boot priority to:
    CD-ROM 1st, Hard Drive 2nd
  • Open your ROM drive and insert the disk
  • Press F10 to save and exit
  • Agree with "Y" to continue
  • Your computer will restart and boot from the Puppy Linux Live CD

    Posted Image

3. Recover Your Data
  • Once Puppy Linux has loaded, it is actually running in your computer's Memory (RAM). You will see a fully functioning Graphical User Interface similar to what you normally call "your computer". Internet access may or may not be available depending on your machine, so it is recommended you print these instructions before beginning. Also, double clicking is not needed in Puppy. To expand, or open folders/icons, just click once. Puppy is very light on resources, so you will quickly notice it is much speedier than you are used to. This is normal. Ready? Let's get started.

    3a. Mount Drives
  • Click the Mount Icon located at the top left of your desktop. Posted Image
  • A Window will open. By default, the "drive" tab will be forward/highlighted. Click on Mount for your hard drive.
  • Assuming you only have one hard drive and/or partition, there may be only one selection to mount.
  • USB Flash Drives usually automatically mount upon boot, but click the "usbdrv" tab and make sure it is mounted.
  • If using an external hard drive for the data recovery, do this under the "drive" tab. Mount it now.
3b. Transfer Files.
  • At the bottom left of your desktop a list of all hard drives/partitions, USB Drives, and Optical Drives are listed with a familiar looking hard drive icon.
  • Open your old hard drive i.e. sda1
  • Next, open your USB Flash Drive or External Drive. i.e. sdc or sdb1
  • If you open the wrong drive, simply X out at the top right corner of the window that opens. (Just like in Windows)
  • From your old hard drive, drag and drop whatever files/folders you wish to transfer to your USB Drive's Window.
For The Novice: The common path to your pictures, music, video, and documents folders is: Documents and Settings >> All Users (or each idividual name of each user. CHECK All Names!) >> Documents >> You will now see My Music, My Pictures, and My Videos.

Remember to only click once! No double clicking! Once you drag and drop your first folder, you will notice a small menu will appear giving you the option to move or copy. Choose COPY each time you drag and drop.

YOU ARE DONE!!! Simply click Menu >> Mouse Over Shutdown >> Reboot/Turn Off Computer. Be sure to plug your USB Drive into another working windows machine to verify all data is there and transferred without corruption. Congratulations!

Posted Image

Posted Image

If you're doing this to recovery from a virus or malware infection, (or even if you're not), DO NOT copy executable files (.exe, .scr. etc...) if any of these files are infected you could be copying the corruption over to any new device/computer. just copy documents, pictures, music, or videos.

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#21
chippern73

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Thanks. I'll give that a try.

I assume that when I am done and before shutting the computer I need to go back into the BIOS and change it back.

Chuck
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#22
Kevin Cantara

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If you just want to get your files from the drive you can get a USB converter box ( I use a CoolMax Converter ), remove the drive from the system, connect it to the Converter, attach USB cable from converter to another computer and the drive will appear as a mass storage USB device that you can access just like a memory stick or external drive.
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#23
chippern73

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So you are saying that the files that I cannot unlock, see below for error message, will show up using the USB converter? This sounds great. I appreciate this!

Let me know.

Thanks. Chuck

ERROR MSG: The 'E:\Documents and Setting/Owner.Chuck-Norman\*.*' Isn't accessible. The folder may be located in an unavailable location, protected with a password, or the filename contains a/ or \
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#24
Macboatmaster

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So you are saying that the files that I cannot unlock, see below for error message, will show up using the USB converter? This sounds great. I appreciate this!


See this
http://www.coolmaxus...?item=converter


Let me know.



I will reply - whilst my colleague rshaffer61 and Kevin Cantara are offline.

The answer is NO, it basically nothing more than a way of connecting your hard drive externally to another computer via USB. Its unique feature is that the one device caters for IDE and SATA drives in
2.5-inch, 3.5-inch, and 5.25-inch profiles. The combo device also includes a ONE touch backup facility.

If the enclosure you used cannot see your files there is no reason to believe this will.

My advice is to continue with my colleague rshaffer61



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#25
Sandra Burdan

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i have a dell optiplex GX620 i can't boot and restart my computer the only message i got is multi (0}disk(0)partition(1) WINDOWS\system32\Drivers\pd.sys. etc i need help?
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#26
rshaffer61

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Direct to: Sandra Burdan

Please start your own topic
Although your issue may seem similar there can be other factors that may need to be resolved.
By bumping on someone's topic it makes it confusing for the tech to understand who they are helping. This can in turn cause the wrong support to be given and can cause instability or worse to happen to your system.
Please post more information as to your exact issue in your topic. Include any error messages you get as well as your system specs. This will help us to assist you more efficiently.
Thank you for your cooperation.
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