[nlmullen]

Well, I ran it, but have the same menu. Is it ok? My computer seems to be running fine. No signs of the virus that I can see.

Any other things you think I need to do at this point?

I sent you a donation as a thank you.

Leisa

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Thank you for the donation

Hmm lets see if we can recover those next

Right click the tool bar and select properties
Select Start Menu tab
Select Customise
Ensure that the radio buttons are selected for the items you want..
If they are allready selected then deselect them all (select Don't display)
Place a tick in the store and display recently opened programmes etc.....
Click OK
Click Apply

Repeat the process but this time enabling them
Click OK
Click Apply

Have they returned ?

To populate the left hand side

Open your computer to programme files
Right click the executable file of the programme you want to appear on the list
Select Pin to Start Menu


THEN

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

[Essexboy]

Thank you for the donation

Hmm lets see if we can recover those next

Right click the tool bar and select properties
Select Start Menu tab
Select Customise
Ensure that the radio buttons are selected for the items you want..
If they are allready selected then deselect them all (select Don't display)
Place a tick in the store and display recently opened programmes etc.....
Click OK
Click Apply

Repeat the process but this time enabling them
Click OK
Click Apply

Have they returned ?

To populate the left hand side

Open your computer to programme files
Right click the executable file of the programme you want to appear on the list
Select Pin to Start Menu


THEN

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.

[nlmullen]

The menus are good. I couldn't find the malwarebyte from the link you sent. It only lets me download ARO 2011. So I used the one I had on my computer. Nothing was infected. Here's the log:

Malwarebytes' Anti-Malware 1.41
Database version: 2775
Windows 6.0.6002 Service Pack 2

12/9/2011 8:39:04 PM
mbam-log-2011-12-09 (20-39-04).txt

Scan type: Quick Scan
Objects scanned: 315935
Time elapsed: 12 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

[nlmullen]

Hi Again,

I figured out how to download the malawarebytes from your link. 2 infected items were removed. Here's the log:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8345

Windows 6.0.6002 Service Pack 2
Internet Explorer 9.0.8112.16421

12/9/2011 10:23:51 PM
mbam-log-2011-12-09 (22-23-51).txt

Scan type: Quick scan
Objects scanned: 664343
Time elapsed: 14 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servises (Malware.Trace) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Mullen\downloads\mywebfacesetup2.3.67.1.sa.hp.grfox000.exe (Adware.MyWebSearch) -> Quarantined and deleted successfully.

[Essexboy]

Looks good - any further problems ?

[nlmullen]

No other problems - Thanks SO much! Have a Merry Christmas! Leisa

[Essexboy]

And a Merry Christmas to you my dear

Subject to no further problems

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
• In the Run box, type in ComboFix /Uninstall (Notice the space between the "x" and "/") then click OK
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
• Click Yes to confirm.
• Click OK.

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

Upgrading Java:

• Go to this site and click Do I have Java
• It will check your current version and then offer to update to the latest version

SPRING CLEAN

To manually create a new Restore Point

• Go to Control Panel and select System
• Select System
• On the left select System Protection and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name i.e. Clean
• Select Create

Now we can purge the infected ones

• GoStart > All programs > Accessories > system tools
• Right click Disc cleanup and select run as administrator
• Select Your main drive and accept the warning if you get one
• For a few moments the system will make some calculations
• Select the More Options tab
• In the System Restore and Shadow Backups select Clean up
• Select Delete on the pop up
• Select OK
• Select Delete

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes. Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?

Keep safe

[Essexboy]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could help.

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