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virus?. hid my pics..some [Solved]


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#31
CompCav

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Step 1.

I want to fix the event log issue. First I want to check the logs for corruption and clear them. Then I want to check services to see if it is on and turn it on if it is not.

Clear the event logs

Click Start (windows ball)
Right click on (My) Computer and select Manage (Continue)
Then click the little triangle in front of Event Viewer
Then click the little triangle in front of Windows Logs.
Right click on System and Clear Log, Clear.
Next right click on Application and Clear Log, Clear.
Reboot.


Check the Windows Event Log Service

We now need to check your event log service status.

Click Start (windows ball)
Click Run
Type Services.msc in the box that comes up.
Click OK
Scan down the list of services to Windows Event Log, double click the words.
Check these:

Start type: Automatic

Service Status: Started

If they are correct click cancel and close services window and post me a note saying that the start type and service status are correct.


If they are NOT correct then do this:

Start type: Select Automatic from list

Service Status: Use the buttons below this line and click the Start button.

Click Apply

Click OK

Then reboot the computer.


Step 2.

Please download Malwarebytes' Anti-Malware

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.


Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



Step 3.

Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • When asked, allow the ActiveX control to install
  • Click Start
  • Make sure that the options Remove found threats and the option Scan unwanted applications is checked
  • Click Scan (This scan can take several hours, so please be patient)
  • Once the scan is completed, you may close the window
  • Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
  • Copy and paste that log as a reply to this topic


Run ESET Online Scan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  • ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Make sure that the option "Remove found threats" is Unchecked
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


Step 4.

Please post:

mbam log
eset log



Also please let me know how the computer is running and if there are still any issues!
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#32
findlaychristie

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Im confused on step 2, click on start, and then run..?
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#33
CompCav

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Sorry for the confusion:

Click Start(Windows Ball)
You will see a box just above the windows ball and below the > All Programs,

type Services.msc

Then a set of gears with services.msc next to it will appear.

Right click on the word services.msc

Click on Run as administrator the services window will appear and you can scan down to Windows Event Log and double click and continue the instructions above in post #31!
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#34
findlaychristie

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when i type Services.msc into the box it doesnt show any gears, it says nothing matches my search?
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#35
CompCav

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Try typiing just services

Then do you see Services with the little gears next to it?
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#36
findlaychristie

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still no....
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#37
CompCav

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Type services.msc and hit enter
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#38
findlaychristie

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they are correct..
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#39
CompCav

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Fantastic!

Please continue on with steps 2 and 3 the MalwareBytes (mbam) scan followed by the eset scan.

You are doing great!
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#40
findlaychristie

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Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8334

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

12/8/2011 11:45:01 AM
mbam-log-2011-12-08 (11-45-01).txt

Scan type: Quick scan
Objects scanned: 176351
Time elapsed: 3 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)
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#41
CompCav

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Excellent keep on with the online eset scan! :thumbsup:
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#42
findlaychristie

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SETSmartInstaller@High as CAB hook log:
OnlineScanner64.ocx - registred OK
OnlineScanner.ocx - registred OK
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#43
CompCav

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No other information from the eset run??
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#44
findlaychristie

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no, thats all.
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#45
CompCav

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OK so here are the big questions:

How is your computer performing?


Are there any issues remaining?
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