This topic is locked
I want to fix the event log issue. First I want to check the logs for corruption and clear them. Then I want to check services to see if it is on and turn it on if it is not.
Clear the event logs
Click Start (windows ball)
Right click on (My) Computer and select Manage (Continue)
Then click the little triangle in front of Event Viewer
Then click the little triangle in front of Windows Logs.
Right click on System and Clear Log, Clear.
Next right click on Application and Clear Log, Clear.
Reboot.
Check the Windows Event Log Service
We now need to check your event log service status.
Click Start (windows ball)
Click Run
Type Services.msc in the box that comes up.
Click OK
Scan down the list of services to Windows Event Log, double click the words.
Check these:
Start type: Automatic
Service Status: Started
If they are correct click cancel and close services window and post me a note saying that the start type and service status are correct.
If they are NOT correct then do this:
Start type: Select Automatic from list
Service Status: Use the buttons below this line and click the Start button.
Click Apply
Click OK
Then reboot the computer.
Step 2.
Please download Malwarebytes' Anti-Malware
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Quick Scan", then click Scan.
- The scan may take some time to finish, so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
- Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.
Step 3.
Please run a free online scan with the ESET Online Scanner
Note: You will need to use Internet Explorer for this scan
- Tick the box next to YES, I accept the Terms of Use
- Click Start
- When asked, allow the ActiveX control to install
- Click Start
- Make sure that the options Remove found threats and the option Scan unwanted applications is checked
- Click Scan (This scan can take several hours, so please be patient)
- Once the scan is completed, you may close the window
- Use Notepad to open the logfile located at C:\Program Files\EsetOnlineScanner\log.txt
- Copy and paste that log as a reply to this topic
Run ESET Online Scan
- Hold down Control and click on the following link to open ESET OnlineScan in a new window.
- ESET OnlineScan
- Click the
button. - For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
- Click on
to download the ESET Smart Installer. Save it to your desktop. - Double click on the
icon on your desktop.
- Check
- Click the
button. - Accept any security warnings from your browser.
- Check
- Make sure that the option "Remove found threats" is Unchecked
- Push the Start button.
- ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
- When the scan completes, push
- Push
, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. - Push the
button. - Push
Step 4.
Please post:
mbam log
eset log
Also please let me know how the computer is running and if there are still any issues!
Sign In
Create Account
