[Garlet01]

just in case can i buy it online ?

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Probably.

This is from the us store so you may have to go to gateway.com and poke around to find the correct form to fill out for your country (the country where you bought the PC):

http://us-store.gateway.com/rcd/

[RKinner]

Probably.

This is from the us store so you may have to go to gateway.com and poke around to find the correct form to fill out for your country (the country where you bought the PC):

http://us-store.gateway.com/rcd/

[Garlet01]

oky i restored to factory default and the problem didn;t go away...
upon geting the screeen where it says starting windows some uumm (trying best to describe) color lines kinda (just the top .5 in of the screen) and nothing happening
when i start in safe mode it freezes after the 3rd iteam
same thing happen b4 i restore to factory default =\

[RKinner]

Could be a bad hard drive. Go to the hard drive maker's website and download their test program. You want the one that runs from a CD. Boot off the CD and run the Extended test on the hard drive. To find out who makes your hard drive, Go into BIOS or CMOS setup and it will usually tell you the part number of the drive. Google the part number.

[Garlet01]

how u find hardrive maker?

[Garlet01]

is it any of these
http://support.gatew...=1&modelId=2519

[RKinner]

Start the PC. When you see the Gateway logo quickly press the F2 key. It should go into BIOS Setup.

It should tell you somewhere the part number of the Hard drive you have. You can google the part number and find out who makes it. I can tell you if it starts with ST it's Seagate, WD or WDC it's Western Digital.

If it doesn't say you can download Hiren's Boot Cd and boot off it. There is a program on it called HDDScan which will test most drives.
http://www.hirensbootcd.org/download/
This a BIG! Zip File so save it. Then right click on it and Extract all. Put a blank CD in the drive and then double click on BurnToCD.cmd. When it finishes you boot off it and run the MiniXP program. This will give you a fake XP desktop. Start, All Programs and hunt around until you find HDDScan. Probably under Hard Disk Tools. I think one of the tests it has is called Verify. It will also tell you the model of the hard drive.

[Garlet01]

is it HDD model name?
if so its WDC WD5000BEVT-22A0RT0
or is it the serial number?? WD-WX91A5083584

[Garlet01]

So is it this one?
http://support.wdc.c...&sid=30&lang=en

[RKinner]

WD5000BEVT-22A0RT0 is a Western Digital Scorpio Blue 500GB 5400RPM SATA-300 2.5" drive. You can try the Western Digital Data Lifeguard Diagnostic for DOS (CD) http://support.wdc.c...&sid=30&lang=en but last time I tried it it didn't work. They have messed up the licensing on it.

I'd say your best bet is Hiren's or possible Ultimate Boot CD http://www.ultimatebootcd.com/ Both contain a lot of other tests so if the drive is good you can also test your memory.

[Garlet01]

yeah tryed that first one and didn;t work =\
eerrmmm i don;t understand wha they said about burning it can u explain plz

[RKinner]

burning means creating a CD - in this case a boot CD - from a blank CD. With Hiren's the process is very simple. You download the file, extract all, put in a blank CD, find the BurnToCD.cmd file and run it. It will create the boot CD for you.

Then you put the CD in the sick PC and boot off it. (You may have to change the boot order in the BIOS Setup so that it reads the DVD/CD drive before the hard drive.)

[Garlet01]

So basicaly i download the thing and drag in into the CD that it ??
and it should work right?

[RKinner]

No, if you do it that way it won't work. You must download and save it. Then right click on it and Extract All. Insert a blank CD. Find the BurntoCD.cmd command and run it by double clicking.

Ron

PS. Going on a trip tomorrow - don't know when I will have Internet access so replies will be delayed.

[Garlet01]

So now that i have it and works wha do i run ??