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Google redirect?


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#1
KFF1987

KFF1987

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Hi and thanks in advance for your help. I think I have the google redirect virus/ malware. My computer spewed a bunch of repetitive error messages "Windows error message - Delayed Write Failed" I get other critical errors popping up from the tray about disk failure, RAM memory reliability problems, Hard drive clusters are partly damaged etc. There is a single error message window that says "Windows detected a hard disk problem" and gives me the choice of scanning or delaying. When I clicked to close this window I think it rebooted me. I have lost almost all my desktop icons (just recycle bin and new virus software I downloaded are there) Start menu has only Outlook and Calculator, and command line. Everything on right side of start menu is gone (control panel, etc.)

I am able to access all of my programs through the file system and the ones I have run seem to work fine as does internet and email. I downloaded OTL and ran the quick scan, the log file is below. I did run AVG and it quanatined one file: "Infection";"Trojan horse Generic26.GMR";"C:\Users\Kevin Fox\AppData\Local\Temp\googleupdate.exe";"N/A";"12/7/2011, 1:59:24 PM"

I will look into following the self-help instructions on the site for cleaning this virus but I could really use somoe help. Thanks in advance

Kevin

OTL Extras logfile created on: 12/7/2011 14:58:21 - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\Kevin Fox\Downloads
Ultimate Edition Service Pack 1 (Version = 6.1.7601) - Type = NTWorkstation
Internet Explorer (Version = 9.0.8112.16421)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.93 Gb Total Physical Memory | 0.65 Gb Available Physical Memory | 33.78% Memory free
3.86 Gb Paging File | 1.65 Gb Available in Paging File | 42.85% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 297.99 Gb Total Space | 267.04 Gb Free Space | 89.61% Space Free | Partition Type: NTFS

Computer Name: KEVINFOX-PC | User Name: Kevin Fox | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\System32\control.exe (Microsoft Corporation)
.hlp [@ = hlpfile] -- C:\Windows\winhlp32.exe (Microsoft Corporation)

========== Shell Spawning ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
hlpfile [open] -- %SystemRoot%\winhlp32.exe %1 (Microsoft Corporation)
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = Reg Error: Unknown registry data type -- File not found
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1
"DisableUnicastResponsesToMulticastBroadcast" = 0

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{05BFB060-4F22-4710-B0A2-2801A1B606C5}" = Microsoft Antimalware
"{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_Canon_MX410_series" = Canon MX410 series MP Drivers
"{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
"{26A24AE4-039D-4CA4-87B4-2F83216027FF}" = Java™ 6 Update 27
"{2B2B45B1-3CA0-4F8D-BBB3-AC77ED46A0FE}" = Dell Client System Update
"{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}" = Intel® Rapid Storage Technology
"{436E0B79-2CFB-4E5F-9380-E17C1B25D0C5}" = WIDCOMM Bluetooth Software
"{45A66726-69BC-466B-A7A4-12FCBA4883D7}" = HiJackThis
"{49D16C5F-A185-4C1E-8FC8-F7EFCCF507E9}" = Dell ControlVault Host Components Installer
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{51B055DD-A5F8-4D0C-A09C-66E58AD56F20}" = WD SmartWare
"{51C7AD07-C3F6-4635-8E8A-231306D810FE}" = Cisco LEAP Module
"{54B6DC7D-8C5B-4DFB-BC15-C010A3326B2B}" = Microsoft Security Client
"{5F1ECD36-0DFA-4C58-830B-0F089083407F}" = AVG 2012
"{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}" = Cisco EAP-FAST Module
"{69995C7A-062A-4A90-A4DF-8C22895DF522}" = iTunes
"{6D6664A9-3342-4948-9B7E-034EFE366F0F}" = HTC Driver Installer
"{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}" = Microsoft Visual C++ 2005 Redistributable
"{789A5B64-9DD9-4BA5-915A-F0FC0A1B7BFE}" = Apple Software Update
"{7AAA00C4-26E6-4EC0-8069-955B0A9D6009}" = Intel® Network Connections 15.2.89.0
"{80F28669-97B7-4CC9-B256-1F1BCFB7FDCF}" = AVG 2012
"{87434D51-51DB-4109-B68F-A829ECDCF380}" = AccelerometerP11
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{90120000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2007
"{90120000-0015-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2007
"{90120000-0016-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2007
"{90120000-0018-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2007
"{90120000-0019-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2007
"{90120000-001A-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2007
"{90120000-001B-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2007
"{90120000-001F-0409-0000-0000000FF1CE}_ENTERPRISE_{ABDDE972-355B-4AF1-89A8-DA50B7B5C045}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2007
"{90120000-001F-040C-0000-0000000FF1CE}_ENTERPRISE_{F580DDD5-8D37-4998-968E-EBB76BB86787}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2007
"{90120000-001F-0C0A-0000-0000000FF1CE}_ENTERPRISE_{187308AB-5FA7-4F14-9AB9-D290383A10D9}" = Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
"{90120000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2007
"{90120000-0030-0000-0000-0000000FF1CE}" = Microsoft Office Enterprise 2007
"{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{0B36C6D6-F5D8-4EAF-BF94-4376A230AD5B}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{3D019598-7B59-447A-80AE-815B703B84FF}" = Security Update for Microsoft Office system 2007 (972581)
"{90120000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2007
"{90120000-0044-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2007
"{90120000-006E-0409-0000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2007
"{90120000-00A1-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2007
"{90120000-00BA-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0114-0409-0000-0000000FF1CE}" = Microsoft Office Groove Setup Metadata MUI (English) 2007
"{90120000-0114-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2007
"{90120000-0115-0409-0000-0000000FF1CE}_ENTERPRISE_{DE5A002D-8122-4278-A7EE-3121E7EA254E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90120000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2007
"{90120000-0117-0409-0000-0000000FF1CE}_ENTERPRISE_{2FC4457D-409E-466F-861F-FB0CB796B53E}" = Microsoft Office 2007 Service Pack 2 (SP2)
"{90140000-2005-0000-0000-0000000FF1CE}" = Microsoft Office File Validation Add-In
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{9BE518E6-ECC6-35A9-88E4-87755C07200F}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
"{9F72EF8B-AEC9-4CA5-B483-143980AFD6FD}" = Dell Touchpad
"{AC76BA86-7AD7-1033-7B44-AA1000000001}" = Adobe Reader X (10.1.0)
"{B3575D00-27EF-49C2-B9E0-14B3D954E992}" = Apple Application Support
"{B6CF2967-C81E-40C0-9815-C05774FEF120}" = Click to Call with Skype
"{C23CD6DA-1958-43A5-ADD0-59396572E02E}" = Apple Mobile Device Support
"{C9E14402-3631-4182-B377-6B0DFB1C0339}" = QuickTime
"{D03482C5-9AD8-496D-B388-692AE04C93AF}" = Bonjour
"{D6F879CC-59D6-4D4B-AE9B-D761E48D25ED}" = Skype™ 5.3
"{E3A5A8AB-58F6-45FF-AFCB-C9AE18C05001}" = IDT Audio
"{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}" = Cisco PEAP Module
"{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}" = Intel® Processor Graphics
"{FDB3B167-F4FA-461D-976F-286304A57B2A}" = Adobe AIR
"Adobe AIR" = Adobe AIR
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Adobe Flash Player Plugin" = Adobe Flash Player 10 Plugin
"AVG" = AVG 2012
"DW WLAN Card Utility" = DW WLAN Card Utility
"ENTERPRISE" = Microsoft Office Enterprise 2007
"Microsoft Security Client" = Microsoft Security Essentials
"Mozilla Firefox 6.0.1 (x86 en-US)" = Mozilla Firefox 6.0.1 (x86 en-US)
"MP Navigator EX 4.1" = Canon MP Navigator EX 4.1
"PROSetDX" = Intel® Network Connections 15.2.89.0

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 12/4/2011 09:52:23 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) !=
mDNS_reentrancy (0)

Error - 12/4/2011 09:52:23 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1)
!= mDNS_reentrancy (0)

Error - 12/5/2011 04:22:56 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) !=
mDNS_reentrancy (0)

Error - 12/5/2011 04:22:56 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1)
!= mDNS_reentrancy (0)

Error - 12/5/2011 09:11:20 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) !=
mDNS_reentrancy (0)

Error - 12/5/2011 09:11:20 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1)
!= mDNS_reentrancy (0)

Error - 12/5/2011 23:44:31 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) !=
mDNS_reentrancy (0)

Error - 12/5/2011 23:44:31 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1)
!= mDNS_reentrancy (0)

Error - 12/6/2011 22:13:09 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) !=
mDNS_reentrancy (0)

Error - 12/6/2011 22:13:09 | Computer Name = KevinFox-PC | Source = Bonjour Service | ID = 100
Description = mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1)
!= mDNS_reentrancy (0)

[ System Events ]
Error - 12/7/2011 10:41:28 | Computer Name = KevinFox-PC | Source = Tcpip | ID = 4199
Description = The system detected an address conflict for IP address 192.168.1.100
with the system having network hardware address C0-CB-38-68-4B-A7. Network operations
on this system may be disrupted as a result.
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#2
RKinner

RKinner

    Malware Expert

  • Expert
  • 19,782 posts
  • MVP
ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then right click and Run as Administrator

If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.




Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.

Do the following:
  • Click on the Start button and then choose Control Panel.
  • Click on the System and Security link.

    Note: If you're viewing the Large icons or Small icons view of Control Panel, you won't see this link so just click on the Administrative Tools icon and skip to Step 4.
  • In the System and Security window, click on the Administrative Tools heading located near the bottom of the window.
  • In the Administrative Tools window, double-click on the Computer Management icon.
  • When Computer Management opens, click on Disk Management on the left side of the window, located under Storage.

    After a brief loading period, Disk Management should now appear on the right side of the Computer Management window.

    Note: If you don't see Disk Management listed, you may need to click on the |> icon to the left of the Storage icon.
Take a screen Shot of the Disk Management Window and attach the screen shot to your reply. Make sure that the column with the partition size is visible.
http://graphicssoft....nscreenshot.htm Save the file as a .jpg or the forum won't allow it.

Ron
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