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Extremely Slow load times. Am I infected?

Started by irish_eyes , Dec 08 2011 12:28 AM

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#1
irish_eyes
Posted 08 December 2011 - 12:28 AM

irish_eyes

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I am suddenly experiencing extremely slow load times for websites and games. Some games such as Facebook's Gardens of Time do not load at all. Below is the OTL logfile. Thank you!
[My husband is convinced that it is some rogue program from the store where we are buying this laptop causing it so slow because we are a couple days late with the payment.]


OTL logfile created on: 12/7/2011 11:12:05 PM - Run 1
OTL by OldTimer - Version 3.2.31.0 Folder = C:\Users\hp\Desktop
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

2.87 Gb Total Physical Memory | 1.25 Gb Available Physical Memory | 43.68% Memory free
5.73 Gb Paging File | 3.60 Gb Available in Paging File | 62.90% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 280.76 Gb Total Space | 236.36 Gb Free Space | 84.19% Space Free | Partition Type: NTFS
Drive D: | 17.03 Gb Total Space | 2.46 Gb Free Space | 14.45% Space Free | Partition Type: NTFS
Drive E: | 148.16 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: HP-HP | User Name: hp | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan | Include 64bit Scans
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/12/07 23:09:42 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\hp\Desktop\OTL.com
PRC - [2011/11/04 14:55:31 | 000,307,376 | ---- | M] (Google Inc.) -- C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe
PRC - [2011/10/27 20:06:03 | 000,247,968 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\SysWOW64\Macromed\Flash\FlashUtil11c_ActiveX.exe
PRC - [2011/06/21 15:57:14 | 007,120,952 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe
PRC - [2011/04/08 12:59:52 | 000,507,624 | ---- | M] (Sun Microsystems, Inc.) -- C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
PRC - [2011/03/28 17:07:50 | 000,094,264 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
PRC - [2010/09/14 05:45:56 | 000,219,496 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe
PRC - [2010/09/14 05:45:44 | 000,508,264 | ---- | M] (Microsoft Corporation) -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe
PRC - [2010/07/02 11:51:16 | 000,027,192 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
PRC - [2010/07/02 11:48:24 | 000,602,680 | ---- | M] (Hewlett-Packard Company) -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
PRC - [2010/05/21 02:28:36 | 000,140,272 | ---- | M] (CinemaNow, Inc.) -- C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe
PRC - [2010/04/28 16:30:10 | 021,243,995 | ---- | M] () -- C:\Program Files (x86)\Cricket\Cricket Broadband 1.0\Cricket Broadband.exe
PRC - [2010/04/13 10:57:58 | 000,013,336 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
PRC - [2010/04/13 10:57:56 | 000,284,696 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
PRC - [2010/03/18 12:57:02 | 002,320,920 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
PRC - [2010/03/18 12:56:56 | 000,268,824 | ---- | M] (Intel Corporation) -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe


========== Modules (No Company Name) ==========

MOD - [2011/10/23 09:41:44 | 000,368,128 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\5672e6b9d976feca51deb06d8dd1df0e\PresentationFramework.Aero.ni.dll
MOD - [2011/10/23 09:41:15 | 014,322,688 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationFramewo#\09e39322b47f9b4e8dd2199ff03acb2e\PresentationFramework.ni.dll
MOD - [2011/10/23 09:41:00 | 012,216,320 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\PresentationCore\d2dc021a8311197516e4fa325b292f21\PresentationCore.ni.dll
MOD - [2011/10/23 09:39:54 | 001,072,128 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.IdentityModel\2fe1102950b6bb637339b982724ad63d\System.IdentityModel.ni.dll
MOD - [2011/10/23 09:39:52 | 002,347,008 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Seri#\8dba8803fad87c39c0afbdce6c19fdd0\System.Runtime.Serialization.ni.dll
MOD - [2011/10/23 09:39:50 | 000,256,000 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\SMDiagnostics\9123843fd33a30164ceb951c98b7ca2a\SMDiagnostics.ni.dll
MOD - [2011/10/23 09:39:49 | 017,400,320 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.ServiceModel\cc3d9cb5c17d1863e3146c2a0d5c9e86\System.ServiceModel.ni.dll
MOD - [2011/10/23 09:39:07 | 000,997,888 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Management\cc6713be0e405d5a89a2783103f7e771\System.Management.ni.dll
MOD - [2011/10/23 09:02:28 | 006,618,624 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Data\45a20172acfdcc160ecb6bd358179c31\System.Data.ni.dll
MOD - [2011/10/23 09:02:28 | 000,627,200 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Transactions\834be57d8ab824b4ebcbf01161791d70\System.Transactions.ni.dll
MOD - [2011/10/23 09:02:22 | 011,807,744 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Web\5a95ba97100404e2ab26b5a9ab9ef965\System.Web.ni.dll
MOD - [2011/10/23 09:02:14 | 000,771,584 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Runtime.Remo#\018d2569cf208acbe8ad73908705f607\System.Runtime.Remoting.ni.dll
MOD - [2011/10/23 09:02:13 | 003,325,952 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\WindowsBase\3136e12cfb8809d39813e76c766c782c\WindowsBase.ni.dll
MOD - [2011/10/23 09:02:11 | 000,452,608 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\IAStorUtil\8762c6ea69969fd8563f7922a16adc17\IAStorUtil.ni.dll
MOD - [2011/10/23 09:02:08 | 012,431,360 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Windows.Forms\d76221993c2fdfb991b8c12ae50a30eb\System.Windows.Forms.ni.dll
MOD - [2011/10/23 09:02:01 | 001,586,688 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Drawing\0e245eb9c1067cabd5673fe832d28613\System.Drawing.ni.dll
MOD - [2011/10/23 09:01:49 | 005,452,800 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Xml\275680f2b9db0501d53c50ea7d7a43f0\System.Xml.ni.dll
MOD - [2011/10/23 09:01:45 | 000,971,264 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System.Configuration\e9ebeb7959f1c916ebf6fca8f7077d6c\System.Configuration.ni.dll
MOD - [2011/10/23 09:01:44 | 007,949,312 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\System\95b9866ab6e4437ef5dc5855ebab4e33\System.ni.dll
MOD - [2011/10/23 09:01:38 | 011,490,304 | ---- | M] () -- C:\Windows\assembly\NativeImages_v2.0.50727_32\mscorlib\1b31ced9bb880d94fff1c6d47c16a81e\mscorlib.ni.dll
MOD - [2011/09/26 19:26:08 | 000,098,872 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportFramework.Logging\1.0.0.0__a5a013d267b3a679\HP.SupportFramework.Logging.dll
MOD - [2011/09/26 19:26:08 | 000,022,584 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportFramework.Communicator\1.0.0.0__370cd15173f7ac8f\HP.SupportFramework.Communicator.dll
MOD - [2011/09/26 19:26:07 | 000,025,144 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportAssistant.ServiceManager\6.0.1.1__afd7346f05a57c11\HP.SupportAssistant.ServiceManager.dll
MOD - [2011/09/26 19:26:06 | 002,430,008 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportAssistant.Localization\6.0.1.1__a2352a4c73e11587\HP.SupportAssistant.Localization.dll
MOD - [2011/09/26 19:26:06 | 000,150,584 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportAssistant.Engine\6.0.1.1__e1eab6ede003577a\HP.SupportAssistant.Engine.dll
MOD - [2011/09/26 19:26:06 | 000,073,272 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.SupportAssistant.Common\6.0.1.1__41bdec5abf54f6dc\HP.SupportAssistant.Common.dll
MOD - [2011/09/26 19:26:06 | 000,036,920 | ---- | M] () -- C:\Windows\assembly\GAC_MSIL\HP.ActiveSupportLibrary\2.0.0.1__01a974bc1760f423\HP.ActiveSupportLibrary.dll
MOD - [2010/05/19 11:05:58 | 007,745,536 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\QtGui4.dll
MOD - [2010/05/19 11:05:58 | 002,121,728 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\QtCore4.dll
MOD - [2010/05/19 11:05:58 | 000,135,168 | ---- | M] () -- C:\Program Files (x86)\Common Files\LightScribe\plugins\imageformats\qjpeg4.dll
MOD - [2010/04/28 16:30:10 | 021,243,995 | ---- | M] () -- C:\Program Files (x86)\Cricket\Cricket Broadband 1.0\Cricket Broadband.exe
MOD - [2010/02/09 18:58:30 | 000,061,440 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\PCAlerts\PCAlertsPillar.dll
MOD - [2010/02/09 18:58:28 | 000,131,072 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Pillars\ECenter\ECLibrary.dll
MOD - [2010/02/09 18:58:24 | 000,040,960 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingServer.dll
MOD - [2010/02/09 18:58:24 | 000,007,680 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\RemotingClient.dll
MOD - [2010/02/09 18:58:22 | 000,036,864 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingClients.dll
MOD - [2010/02/09 18:58:22 | 000,005,632 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingInterface.dll
MOD - [2010/02/09 18:58:18 | 000,018,944 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\MessagingMessages.dll
MOD - [2010/02/09 18:58:14 | 000,028,672 | ---- | M] () -- C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Microsoft.Practices.EnterpriseLibrary.ExceptionHandling.Logging.dll
MOD - [2009/06/10 14:23:19 | 000,261,632 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Transactions\2.0.0.0__b77a5c561934e089\System.Transactions.dll
MOD - [2009/06/10 14:23:17 | 002,933,248 | ---- | M] () -- C:\Windows\assembly\GAC_32\System.Data\2.0.0.0__b77a5c561934e089\System.Data.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2010/06/18 16:26:18 | 000,103,992 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Service.exe -- (HP Wireless Assistant Service)
SRV:64bit: - [2010/06/17 16:54:20 | 000,315,392 | ---- | M] (Realtek Semiconductor Corp.) [Auto | Running] -- C:\Program Files\Realtek\RtVOsd\RtVOsdService.exe -- (RtVOsdService)
SRV:64bit: - [2009/11/17 19:14:26 | 000,098,208 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe -- (AERTFilters)
SRV:64bit: - [2009/07/13 18:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2011/06/21 15:57:34 | 000,085,560 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe -- (HP Support Assistant Service)
SRV - [2011/03/28 17:07:50 | 000,094,264 | ---- | M] (Hewlett-Packard Company) [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe -- (HPDrvMntSvc.exe)
SRV - [2010/09/14 05:45:56 | 000,219,496 | ---- | M] (Microsoft Corporation) [On_Demand | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftvsa.exe -- (sftvsa)
SRV - [2010/09/14 05:45:44 | 000,508,264 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files (x86)\Microsoft Application Virtualization Client\sftlist.exe -- (sftlist)
SRV - [2010/07/02 11:51:16 | 000,027,192 | ---- | M] () [Auto | Running] -- C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe -- (HPWMISVC)
SRV - [2010/06/01 15:31:28 | 002,804,568 | ---- | M] (Symantec Corporation) [Auto | Running] -- C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuAgent.exe -- (NOBU)
SRV - [2010/05/21 02:28:36 | 000,140,272 | ---- | M] (CinemaNow, Inc.) [Auto | Running] -- C:\Program Files (x86)\CinemaNow\CinemaNow Media Manager\CinemaNowSvc.exe -- (CinemaNow Service)
SRV - [2010/04/13 10:57:58 | 000,013,336 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe -- (IAStorDataMgrSvc) Intel®
SRV - [2010/04/03 16:01:24 | 000,246,520 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\HP Games\HP Game Console\GameConsoleService.exe -- (GameConsoleService)
SRV - [2010/03/18 13:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2010/03/18 12:57:02 | 002,320,920 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe -- (UNS) Intel®
SRV - [2010/03/18 12:56:56 | 000,268,824 | ---- | M] (Intel Corporation) [Auto | Running] -- C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe -- (LMS) Intel®
SRV - [2009/06/10 14:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/03/10 23:22:41 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/10 23:22:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2011/02/23 14:40:22 | 003,063,360 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2010/09/14 05:45:52 | 000,022,376 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftvollh.sys -- (Sftvol)
DRV:64bit: - [2010/09/14 05:45:50 | 000,025,960 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftredirlh.sys -- (Sftredir)
DRV:64bit: - [2010/09/14 05:45:48 | 000,268,648 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftplaylh.sys -- (Sftplay)
DRV:64bit: - [2010/09/14 05:45:44 | 000,760,168 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\Sftfslh.sys -- (Sftfs)
DRV:64bit: - [2010/08/25 19:36:04 | 010,611,552 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2010/05/31 12:46:50 | 000,333,928 | ---- | M] (Realtek ) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\Rt64win7.sys -- (RTL8167)
DRV:64bit: - [2010/04/15 20:26:28 | 000,319,536 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2010/04/13 10:44:22 | 000,540,696 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2010/02/03 07:38:30 | 000,271,872 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcDAud.sys -- (IntcDAud) Intel®
DRV:64bit: - [2009/10/01 03:51:12 | 000,166,528 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFNVsp.sys -- (ATMFNVsp)
DRV:64bit: - [2009/10/01 03:51:12 | 000,166,528 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFMdm.sys -- (ATMFMdm)
DRV:64bit: - [2009/10/01 03:51:12 | 000,166,528 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFCVsp.sys -- (ATMFCVsp)
DRV:64bit: - [2009/10/01 03:51:12 | 000,133,632 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFNET.sys -- (ATMFNET)
DRV:64bit: - [2009/10/01 03:51:12 | 000,063,488 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFBUS.sys -- (ATMFBUS)
DRV:64bit: - [2009/10/01 03:51:12 | 000,015,872 | ---- | M] (DEVGURU Co., LTD.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\ATMFFLT.sys -- (ATMFFLT)
DRV:64bit: - [2009/10/01 03:51:10 | 000,166,528 | ---- | M] (DEVGURU Co., LTD.(www.devguru.co.kr)) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\ATMFVsp.sys -- (ATMFVsp)
DRV:64bit: - [2009/09/17 13:54:54 | 000,056,344 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\HECIx64.sys -- (HECIx64) Intel®
DRV:64bit: - [2009/07/13 18:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 18:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 18:47:48 | 000,077,888 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 18:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/13 16:31:10 | 000,109,056 | ---- | M] (Microsoft Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\sdbus.sys -- (sdbus)
DRV:64bit: - [2009/06/19 19:09:57 | 001,394,688 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\athrx.sys -- (athr)
DRV:64bit: - [2009/06/10 14:01:11 | 001,485,312 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTDPV6.SYS -- (SrvHsfV92)
DRV:64bit: - [2009/06/10 14:01:11 | 000,740,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTCNXT6.SYS -- (SrvHsfWinac)
DRV:64bit: - [2009/06/10 14:01:11 | 000,292,864 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\VSTAZL6.SYS -- (SrvHsfHDA)
DRV:64bit: - [2009/06/10 14:01:06 | 001,146,880 | ---- | M] (LSI Corp) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\agrsm64.sys -- (AgereSoftModem)
DRV:64bit: - [2009/06/10 13:35:33 | 000,389,120 | ---- | M] (Marvell) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\yk62x64.sys -- (yukonw7)
DRV:64bit: - [2009/06/10 13:35:28 | 005,434,368 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\netw5v64.sys -- (netw5v64) Intel®
DRV:64bit: - [2009/06/10 13:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 13:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 13:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 13:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV - [2009/09/22 18:39:56 | 000,225,280 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV - [2009/07/13 18:19:10 | 000,019,008 | ---- | M] (Microsoft Corporation) [File_System | On_Demand | Stopped] -- C:\Windows\SysWOW64\drivers\wimmount.sys -- (WIMMount)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE:64bit: - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/HPNOT/1

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/HPNOT/1
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.azcentral.com/
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF:64bit: - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@adobe.com/ShockwavePlayer: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll (Adobe Systems, Inc.)
FF - HKLM\Software\MozillaPlugins\@java.com/JavaPlugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npjp2.dll (Sun Microsystems, Inc.)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE: disabled File not found
FF - HKLM\Software\MozillaPlugins\@Microsoft.com/NpCtrl,version=1.0: c:\Program Files (x86)\Microsoft Silverlight\4.0.60831.0\npctrl.dll ( Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/SharePoint,version=14.0: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@microsoft.com/WLPG,version=14.0.8117.0416: C:\Program Files (x86)\Windows Live\Photo Gallery\NPWLPG.dll (Microsoft Corporation)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=3: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\@tools.google.com/Google Update;version=9: C:\Program Files (x86)\Google\Update\1.3.21.79\npGoogleUpdate3.dll (Google Inc.)
FF - HKLM\Software\MozillaPlugins\Adobe Reader: C:\Program Files (x86)\Adobe\Reader 9.0\Reader\AIR\nppdf32.dll (Adobe Systems Inc.)



O1 HOSTS File: ([2009/06/10 14:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O2:64bit: - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg64.dll (Google Inc.)
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll (Google Inc.)
O2 - BHO: (Yontoo Layers) - {FD72061E-9FDE-484D-A58A-0BAB4151CAD8} - C:\Program Files (x86)\Yontoo Layers Runtime\YontooIEClient.dll (Yontoo LLC)
O3:64bit: - HKLM\..\Toolbar: (Google Toolbar) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O3:64bit: - HKCU\..\Toolbar\WebBrowser: (Google Toolbar) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_64.dll (Google Inc.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe ()
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe (Hewlett-Packard Company)
O4 - HKLM..\Run: [IAStorIcon] C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe (Intel Corporation)
O4 - HKLM..\Run: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe (Symantec Corporation)
O4 - HKCU..\Run: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O1364bit: - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O16 - DPF: {CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/...indows-i586.cab (Java Plug-in 1.6.0_26)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{6152EB87-E31D-49BF-AF67-075AFFE69275}: NameServer = 10.133.20.11 10.132.20.11
O18:64bit: - Protocol\Handler\livecall - No CLSID value found
O18:64bit: - Protocol\Handler\msnim - No CLSID value found
O18:64bit: - Protocol\Handler\wlmailhtml - No CLSID value found
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: UserInit - (C:\Windows\system32\userinit.exe) - C:\Windows\SysNative\userinit.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) -C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: UserInit - (userinit.exe) -C:\Windows\SysWow64\userinit.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - (igfxdev.dll) - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - No CLSID value found.
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2010/11/16 17:53:50 | 000,000,131 | R--- | M] () - E:\Autorun.inf -- [ CDFS ]
O33 - MountPoints2\{1145a609-d3ea-11e0-9219-806e6f6e6963}\Shell - "" = AutoRun
O33 - MountPoints2\{1145a609-d3ea-11e0-9219-806e6f6e6963}\Shell\AutoRun\command - "" = E:\Setup.exe -- [2010/11/16 17:53:50 | 000,297,832 | R--- | M] (Hewlett-Packard Co.)
O33 - MountPoints2\{1145a862-d3ea-11e0-9219-ac8112428a9f}\Shell - "" = AutoRun
O33 - MountPoints2\{1145a862-d3ea-11e0-9219-ac8112428a9f}\Shell\AutoRun\command - "" = F:\start.exe
O34 - HKLM BootExecute: (autocheck autochk *)
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/12/07 23:09:40 | 000,584,192 | ---- | C] (OldTimer Tools) -- C:\Users\hp\Desktop\OTL.com
[2011/12/05 20:25:29 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\GameNutt_2sEI
[2011/11/22 16:39:17 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Moon Secure Antivirus
[2011/11/22 16:35:24 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\FastestIE
[2011/11/22 16:34:54 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Yontoo Layers Runtime
[2011/11/22 16:34:44 | 000,000,000 | ---D | C] -- C:\ProgramData\Yahoo!
[2011/11/22 16:34:39 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Yahoo!
[2011/11/18 20:35:22 | 000,000,000 | ---D | C] -- C:\Users\hp\Documents\New folder
[2011/11/10 23:13:38 | 000,000,000 | ---D | C] -- C:\Users\hp\AppData\Local\Adobe
[2011/11/08 19:45:15 | 000,000,000 | ---D | C] -- C:\ProgramData\Tarma Installer
[2011/11/08 19:20:24 | 000,000,000 | ---D | C] -- C:\Users\hp\AppData\Local\Deployment
[2011/11/08 19:20:24 | 000,000,000 | ---D | C] -- C:\Users\hp\AppData\Local\Apps

========== Files - Modified Within 30 Days ==========

[2011/12/07 23:14:00 | 000,000,890 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineUA.job
[2011/12/07 23:09:42 | 000,584,192 | ---- | M] (OldTimer Tools) -- C:\Users\hp\Desktop\OTL.com
[2011/12/07 22:27:54 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2011/12/07 22:27:54 | 000,023,248 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2011/12/07 22:20:23 | 000,000,886 | ---- | M] () -- C:\Windows\tasks\GoogleUpdateTaskMachineCore.job
[2011/12/07 22:20:23 | 000,000,404 | ---- | M] () -- C:\Windows\tasks\PC Optimizer Pro64 startups.job
[2011/12/07 22:20:15 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/12/07 22:20:09 | 2307,280,896 | -HS- | M] () -- C:\hiberfil.sys
[2011/12/07 13:58:22 | 000,727,182 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2011/12/07 13:58:22 | 000,624,622 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2011/12/07 13:58:22 | 000,106,708 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2011/12/01 16:44:33 | 000,000,320 | ---- | M] () -- C:\Windows\tasks\HPCeeScheduleForhp.job
[2011/11/11 09:39:45 | 000,285,448 | ---- | M] () -- C:\Windows\SysNative\FNTCACHE.DAT

========== Files Created - No Company Name ==========

[2011/12/06 14:12:14 | 000,002,621 | ---- | C] () -- C:\Users\hp\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Install_NSS.lnk
[2011/11/22 16:42:18 | 000,000,404 | ---- | C] () -- C:\Windows\tasks\PC Optimizer Pro64 startups.job
[2011/09/21 23:24:45 | 000,731,106 | ---- | C] () -- C:\Windows\SysWow64\PerfStringBackup.INI
[2011/02/23 14:39:41 | 000,000,268 | ---- | C] () -- C:\Windows\SysWow64\RStoneLog2.ini
[2011/02/23 14:39:41 | 000,000,209 | ---- | C] () -- C:\Windows\SysWow64\RStoneLog.ini
[2010/08/25 19:34:30 | 000,127,868 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng575.bin
[2010/08/25 19:34:30 | 000,104,796 | ---- | C] () -- C:\Windows\SysWow64\igfcg575m.bin
[2010/07/15 15:11:45 | 000,000,188 | ---- | C] () -- C:\Windows\SysWow64\HPWA.ini
[2010/07/15 12:42:24 | 000,000,186 | ---- | C] () -- C:\Windows\SysWow64\HP Documentation.ini
[2010/05/14 11:27:50 | 000,870,560 | ---- | C] () -- C:\Windows\SysWow64\igkrng575.bin
[2010/05/14 10:16:12 | 000,208,896 | ---- | C] () -- C:\Windows\SysWow64\iglhsip32.dll
[2010/05/14 10:16:12 | 000,143,360 | ---- | C] () -- C:\Windows\SysWow64\iglhcp32.dll
[2010/02/09 18:58:12 | 000,012,800 | ---- | C] () -- C:\Windows\LPRES.DLL
[2009/07/13 22:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 19:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 19:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 17:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 16:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 14:59:36 | 001,498,564 | ---- | C] () -- C:\Windows\SysWow64\igkrng400.bin
[2009/07/13 14:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/10 14:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat

========== LOP Check ==========

[2011/12/07 22:20:23 | 000,000,404 | ---- | M] () -- C:\Windows\Tasks\PC Optimizer Pro64 startups.job
[2011/11/22 16:57:40 | 000,018,940 | ---- | M] () -- C:\Windows\Tasks\SCHEDLGU.TXT

========== Purity Check ==========



========== Files - Unicode (All) ==========
[2011/10/28 21:13:51 | 000,000,040 | ---- | M] ()(C:\Windows\SysNative\?¾) -- C:\Windows\SysNative\ꎠ¾
[2011/10/28 21:13:51 | 000,000,040 | ---- | C] ()(C:\Windows\SysNative\?¾) -- C:\Windows\SysNative\ꎠ¾

< End of report >
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#2
RKinner
Posted 08 December 2011 - 01:14 AM

RKinner

    Malware Expert

  • Expert
  • 24,624 posts
  • MVP
This is a lot to do but I'm giving you both the malware scans and some things to look for causes of slowness.

ComboFix

:!: It must be saved to your desktop, do not run it from your browser:!:

:!: Disable your Antivirus software when downloading or running Combofix. If it has Script Blocking features, please disable these as well. See: http://www.bleepingc...opic114351.html


Download and Save this file -- to your Desktop -- from either of these two sources:
http://download.blee...Bs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Rightclick on ComboFix and select Run As Administrator to start the program.



* :!: Important: Have no other programs running. Your Task Bar should be clear of any program entries including your Browser.


* A window may open with a series of Disclaimers. Accept the Disclaimers to start the fix.

A caution - Do not run Combofix more than once. Do not touch your mouse/keyboard until the scan has completed, as this may cause the process to stall or your computer to lock. The scan will temporarily disable your desktop, and if interrupted may leave your desktop disabled. If this occurs, please reboot to restore the desktop. Even when ComboFix appears to be doing nothing, look at your Drive light. If it is flashing, Combofix is still at work.

A file will be created at => C:\Combofix.txt. I'll need to see that in your reply.


Download TDSSKiller:
http://support.kaspe.../tdsskiller.exe
Save it to your desktop then right click and Run as Administrator

If TDSSKiller alerts you that the system needs to reboot, please consent.
When done, a log file should be created on your C: drive named "TDSSKiller.txt" please copy and paste the contents in your next reply.


Download aswMBR.exe ( 511KB ) to your desktop.
Right click aswMBR.exe and Run as Administrator

change the a-v scan to None.
uncheck trace disk IO calls
Click the "Scan" button to start scan
On completion of the scan (Note if the Fix button is enabled (not the FixMBR button) and tell me) click save log, save it to your desktop and post in your next reply


Malwarebytes' Anti-Malware
:!: If you have a previous version of MalwareBytes', remove it via Add or Remove Programs and download a fresh copy. :!:

http://www.malwarebytes.org/mbam.php

SAVE Malwarebytes' Anti-Malware to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.

* Be sure that everything is checked, and click Remove Selected.

* When completed, a log will open in Notepad. Please save it to a convenient location.
* The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
* Post that log back here.




Run OTL (Vista or Win 7 => right click and Run As Administrator)

select the All option in the Extra Registry group then Run Scan.

You should get two logs. Please copy and paste both of them.


Right click on (My) Computer and select Manage (Continue) Then the Event Viewer. Next select Windows Logs. Right click on System and Clear Log, Clear. Repeat for Application. Reboot.


Start, All Programs, Accessories then right click on Command Prompt and Run as Administrator. Then type (with an Enter after each line).

sfc /scannow

(SPACE after sfc. This will check your critical system files. If it asks for a CD and you don't have one or it doesn't like your CD just tell it to SKIP.)


1. Please download the Event Viewer Tool by Vino Rosso
http://images.malwar...om/vino/VEW.exe
and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:

* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:


1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Get Process Explorer

http://live.sysinter...com/procexp.exe

Save it to your desktop then run it (Vista or Win7 - right click and Run As Administrator). Click once or twice on the CPU column header to sort things by CPU usage with the big hitters at the top. File, Save As, Save. Open the file Procexp.txt on your desktop and copy and paste the text to a reply.


Get the free version of Speccy:

http://www.filehippo...download_speccy (Look in the upper right for the Download
Latest Version button) Download, Save and Install it. Run Speccy. When it finishes (the little icon in the bottom left will stop moving), File, Save as Text File, (to your desktop) note the name it gives. OK. Open the file in notepad and delete the line that gives the serial number of your Operating System. (It will be near the top about 10 lines down.) Attach the file to your next post.





Ron
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