Do you mean that it will NOT now continue.If it will let it run
as it implies that all tests will run if possible. A read error - may only indicate that the data on that portion being checked could NOT be read.
NOT that the test will NOT continue.
HOWEVER referring to this
f nothing good then the computer is going back to my company and their IT guy can repair or replace the hard drive.
My next recommended procedure, depending on the results of that test,
MAY well mean that whatever is ON the drive will to all intents and purpose NO LONGER be recoverable.
The reasoning behind that is, on the evidence available, the only practical solution, is a reinstall from the recovery partition, if there is ONE, using F11, on boot.
HP computers were supplied with so many variations of recovery depending on the model, if it had an optical drive, if it was supplied with a reinstallation CD, if the owner made a recovery CD, if there was a recovery partition installed - which is NOT always the case, that it is well nigh impossible to ascertain without the original documentation.
In some cases the manual which can be downloaded, did not deal with this exact point as the manual is sometimes for various Operating systems.
However F11 key, immediately indicates the situation.
In the light of the IT and company mention - although I would be willing to continue, on your assurance, that you understand the implications, it seems to me that the best advice - is to deal with any further issue through the company and the IT dept.THAT is NOT in any sense meant to sound dismissive. I simply believe it is the best advice.
There is in a problem of this nature a number of questions
1. Is the drive good from the aspect of the disc and we are looking at a question of data corruption
2. OR is the disc failing - ie BAD SECTORS
3. OR indeed is the read/write head failing, as it moves across the platters we are talking 1000`s of an inch.
The almost immeasurable degree of error caused by wear, means it is useful only as a doorstop.
4. OR indeed are we looking at other hardware issues.
If you have access to a qualified IT in THIS FIELD
- who can test these issues with the computer in front of him,
that will always be better than working through the medium of the internet.THE CHOICE IS YOURS
Good luck whichever way you choose to proceed.
and I know my colleague Essexboy
would endorse that
NB for interest only - a read write head image.
Image available for free use. - but included with acknowledgement to Wilkimedia Foundation