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Wireless says I'm connected, but can't access internet through


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#1
Brendan Kirby

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For about a month now, my custom gaming rig desktop has been having issues with its wireless connection. Running an ethernet cable to it isn't an option since the router is too far (as in two floors above the computer). My connection shows that I am connected just fine with excellent signal strength (Which seems strange since before this problem ocurred, even with a signal booster antenna I've been getting "good" signal strength at best), but when I open up the browser it tells me that the connection has timed out. running ipconfig in the command line tells me that my wireless is connected, and I've tried anything I could think of to get this fixed. Occasionally after playing around with the connection (resetting router, resetting wireless adapter, rebooting) I'll get a real connection, that lasts anywhere from a minute to a few hours before it continues troubling me.
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#2
Macboatmaster

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Welcome to GeekstoGo.

I am sorry you have had to wait for a reply, this sometimes happens simply due to the vast number of posts on the site,

My first question, may on the face of it sound a little silly.
However in view of the sudden change in the quality and strength of the signal, and still appreciating what you have tried, there is NOT is there, and please check, any possibility that you are now connecting to an unsecured wireless transmission, more accessible to you AT TIMES, than YOURS.
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#3
Brendan Kirby

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I have made sure. The only connection available to me is my own and each time I check to see if that's the problem.
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#4
Macboatmaster

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Please post details of the computer by way of make and full model if branded.
If this is a usb wireless adaptor please include the make and model of that.
Please also post the make and full model of the router and if it is NOT a modem/router, the make and full model of the modem to which the router is connected.
and the Operating system please ie: Windows7, Vista, XP and the version

Also at the command prompt type ping (space) and the IP address of the modem/router

Are all four packets sent and returned with no loss and in m/s.

Now type ping google.com OR whatever home page you normally use.
Again are all four sent and received.

Also on the prompt please type
ipconfig /all | clip
and key enter
Nothing will appear in the cmd window, it will simply wait briefly and then return to the prompt
Open wordpad or notepad and right click and click paste
The output of ipconfig /all will appear in the document.
Click edit, click select all
click edit, click copy and on your reply panel right click and click paste.

The contents of the clipboard will be deleted on reboot.
OR back at the prompt you may type
echo off | clip
and that will delete them, not of course until you have pasted them in wordpad

The signal strength, shown in your taskbar, notifications area is the strength of the wireless signal received from the modem/router it is NOT indicative of your ability to open a web page. Except of course if the signal was so poor that the wireless connection to the router could not be achieved or maintained.

I will post further advice when you provide the details I have requested.
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#5
Brendan Kirby

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My computer is custom built, so no brand. The router is a D-Link DIR-655, and the OS I run is Window 7 Home edition 64-bit.

Typing ping then the router's IP address: All four say "PING: transmit failed. General failure."

Typing ping google.com: says "Ping request could not find host google.com. Please check the name and try again."

Here are the results of the ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Brendan-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ASUS 802.11n Wireless LAN Card
Physical Address. . . . . . . . . : 70-71-BC-A9-26-BB
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::3001:4d2e:b48f:3d65%11(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.80.119(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DHCPv6 IAID . . . . . . . . . . . : 225472956
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-9C-1A-BB-20-CF-30-5C-49-58
DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
Physical Address. . . . . . . . . : 20-CF-30-5C-49-58
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{78063EE2-C9E7-4BE6-957E-45DB54801FA2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


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#6
Macboatmaster

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1. Who is your Internet Service Provider please.

2. Try a ping command to the default IP address of the router.

DIR-655 Default IP 192.168.0.1

3. Have you experienced any of the following
a. Your connection does not go to your normal home page
b. Windows updates have not been available
c. You cannot access System restore OR you cannot create a restore point.

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#7
Brendan Kirby

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My internet service provider is Videotron.

That IP is the IP I used when you asked me to ping the router's default IP in your previous reply.

I have experienced two out of those three problems. I can still access system restore and create restore points.
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#8
Macboatmaster

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1. Please confirm you are in Canada I know that is where your profile says you are - but please confirm.
2. To eliminate ANY possible confusion - you are now saying I think that your home page has been changed -
a. Do you know to what please.
b. You could not go to Windows update - was there any message - or was this apparently part of the failure of the connection.
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#9
Brendan Kirby

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I am indeed in Canada

My homepage hasn't been changed to my knowledge, but my connection doesn't allow me to connect to any webpage whatsoever. My homepage seems to be the same as the url in the address bar is still the same as before in the browser I use (Google Chrome).

There was no message saying that windows could not update, I simply assumed that this was yet another issue caused by my connection not functioning properly.
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#10
Macboatmaster

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1. In your opening post you said, occasionally after playing around I get a real connection.

I then asked you - in my post 6
Have you experienced any of the following
1. Your connection does not go to your normal home page.

I DID mean when - after playing around and getting a real connection.
IF when you managed to achieve this connection after playing around - DID IT THEN please go to your normal home page.

2. Re your internet provider -
http://www.videotron...internet-access

which of these alternatives do you have please - you may of course need to change the location to Canada.

3. Are other computers connected to the router - and do they work OK.
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#11
Brendan Kirby

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Ah, alright. Yes, when I do manage to get a connection, I connect to my normal home page.

The service package I get is custom, but roughly equivalent to this one http://affaires.vide...ess/ultimate-15 but with an unlimited monthly data transfer rate per month.

There are other devices connected to the network which include 3 laptops (including the one I use to access this forum), two game consoles, one blackberry tablet, and one android smartphone, all of which can access the network and the internet through it.
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#12
Macboatmaster

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This is from your ipconfig/all

Autoconfiguration IPv4 Address. . : 169.254.80.119(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0


On that computer.
Please go to one of the working laptops.
run the same command and simply note the IPv4 address please.


Please post it.
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#13
Brendan Kirby

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This is taken from ipconfig /all command performed on the laptop I use to get onto this forum.

IPv4 Address.....: 192.168.0.100(Preferred)
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#14
Macboatmaster

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Do this please - Please note you may save both lists as text files to the usb pen from which you installed the HiJack

Go here on the working computer
Download and save this
http://uk.trendmicro...s-and-services/

That is HiJack this.

Now go to the laptop with the connection error and run the HiJack
Then save the notepad file to a usb pen and send me the reaults please - AS a copy and paste of the actual log, not as a file which I then have to open.
CAUTION - DO NOT RUN any other facility on HiJack. With just a few clicks you can completely delete or change vital entries that will render your computer completely unbootable.

Create a Startup List


  • Open HiJackThis
  • Click on the "Config..." button on the bottom right
  • Click on the tab "Misc Tools"
  • Check off the 2 boxes next to the Box that says "Generate StartupList log"
  • Click on the button "Generate StartupList log"
  • Copy and past the StartupList from the notepad into your next post

The log will be saved in Notepad. Copy and paste the log in your next reply.

IMPORTANT: Do not fix anything


Then please go back to HiJack and this time, click Main Menu at the bottom, then click Miscellaneous tools which is top right, then click Open uninstall Manager, click Save List.
Copy and paste the list please.

PLEASE copy and paste both as actual open lists,frm the usb pen and not an attachment which I have to open.

NOTE - I am asking for a HiJack ONLY for the startup items and the list of installed programs.
PLEASE DO NOT attach a general scan result. That is NOT allowed in this forum.

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#15
Brendan Kirby

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HiJackThis doesn't seem to be functioning properly. I get to the point in your list of steps where you tell me to click Generate StatupList Log, when I do that, it pops up a window telling me what clicking the button will do and asks me if I'd like to continue (to which I clicked yes), which then pops up an untitled notepad window and another small box saying that it cannot find the C:\Program Files (x86)\Trend Micro\HiJackThis\startuplist.txt file and asks if I'd like to create a new file (to which I also answer yes). From that point on, I'm left with only an empty untitled notepad window with nothing else happening. I left it alone for about 30 minutes to see if I was just being impatient, but nothing had changed.
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