[moe jr]

Hi, I was having problems with Adobe Shockwave Flash and after numerous tries at deleting and reinstalling and no improvement I decided to do an XP repair. It got thru all 5 stages and then it stopped in the middle of 'set up' with this msg.:

Stop: C000021a (Fatal system error)
The windows login system process terminated unexpectedly with a status of 0x00000080(0x00000000 0x00000000)
The system has shut down.

If I try and restart without the repair disc in it just shuts down. If I try and restart in safe mode I get the msg. that set up can't be attempted in safe mode. If I try and restart with the disc in it recognizes that the repair was attempted before and asks if I want to try it again, which I do, but it gets stuck in the same spot and shuts down. Can you help?

Thanks

[Advertisements]

I posted this 6 days ago, is anyone going to reply?

[moe jr]

I posted this 6 days ago, is anyone going to reply?

[phillpower2]

Hi moe jr
I am sorry that you have waited for a reply but as you will be aware GTG is a busy place and sometimes topics can be overlooked.
You need to provide information about your computer, this includes is it a laptop or desktop, is it a custom build or brand name such as Dell or HP, if it is provide the model name or series number (not serial) providing these details will enable others to better assist you.

If I try and restart without the repair disc in it just shuts down

What type of repair disk are you using, a full retail Microsoft disk, an OEM disk that was provided with the computer or a disk sourced from somewhere else?

[moe jr]

Hi, thanks for responding. I have an older (7 yrs) Dell desktop, Inspiron model with a celeron chip. It came with 256 mb of ram which I doubled to 512. It came with Windows XP and the repair disc is an OEM and came with the computer. Thanks

[phillpower2]

Do you have any data on the HDD that you wish to secure as the issue may be with the actual HDD and not the OS.
If you do use Puppy Linux http://www.geekstogo...over-your-data/
If not post back and we can look at other options.

[moe jr]

Sorry, it's the original hdd that came with it. I don't know what brand of discs that Dell used back then. The only modification has been a memory upgrade.

[phillpower2]

Sorry, it's the original hdd that came with it. I don't know what brand of discs that Dell used back

Not sure what you mean as I was asking if you had information that you wanted to save photographs, music files, business docs for example.
Branded computers such as HP and Dell etc have their own drivers for components manufactured for them by other brands such as Asus and MSI so you will need to download and save them to disk or thumbdrive all of your drivers as a precaution and for future use, what is the actual model name or number of the Dell?
These links may help http://support.dell....c=us&l=en&s=gen + http://support.dell....=gen&~ck=anavml and be aware that you must install drivers in the correct order or you will have issues
http://support.dell....4&isLegacy=true

[moe jr]

Oh sorry, I thought you wanted info on the drive itself. Yes I do have some files I want to save. Let me find the original paperwork and get the exact model name. Thanks

[phillpower2]

Ok no worries, to find the drivers you need put your sevice tag details in @ http://www.dell.com/...s1/DriversHome/ "how to find your service tag" @
http://support.euro....nt?docid=267748

Sorry forgot to add see under XPS 420 and choose Select A Different Product >

[moe jr]

Ok, gotta go to work. I'll have to do this later. Thanks

[phillpower2]

Ok no worries I will check back in the morning UK time

[moe jr]

Ok, the actual model is Dell Dimensions 2400. Here's a link to the info: http://www.dell.com/...rs/uk/en/ukdhs1

So what do I do with all this info? Please remember that I'm emailing from a friends computer. I can't even log on in safe mode with mine. Thanks

Edited by moe jr, 18 December 2011 - 10:41 AM.

[phillpower2]

You need to download and then copy to disk all of the drivers that you will need as back up as the present ones on your HDD may be lost and the cause of your issue.
See the link I provided previously for the drivers you need and the order they must be installed; http://support.dell....4&isLegacy=true
Once you have all the drivers we can look at getting your PC to boot with a Repair installation of Xp.

[moe jr]

Ok, I downloaded all the recomended drivers to a cd but I'm a little lost as far as matching the driver description from the down load list to the description on the installation list. For instance, the first one on the installation list is DSS(desktop system software) which is supposedly under the SYSTEMS UTILITY CATEGORY but the only thing I could find under that category is System Memory Key. I want to make sure I download the correct ones in the correct sequence, but I can't identify them.

[phillpower2]

Ok no worries about that for now as it may not be relevant + the chipset drivers can be installed first, have you used Puppy Linux to secure your data?