[phillyphil]

Customer's computer, massive problems. Haven't kept it up to date with Windows Updates (only has SP1), and is a spyware factory as of now. I know she's infested with My Search Toolbar, My Web Search (Popular Screensavers), Trojan.Thun (which apparently changed Windows Firewall permissions--I can't even see the firewall under services.msc and Task Manager won't work) and naturally, the infamous CoolWebSearch garbage that is the bane of all us repair folks. It also had SpySherrif, which I believe I finally killed by removing the [bleep] "winstall.exe" file from it's folder, removing the SpySherrif folder and all registry crap with Registrar Lite. CoolWebShredder gets shut down every time I try to use (Safe or Normal mode), and this goofy thing continually shows up on the Desktop:

"System Stopped System has been stopped due to a serious malfunction. Spyware activity has been detected. It is recommended to use spyware removal tool to prevent data loss. Do not use the computer before all spyware removed."




As a matter of fact, it's so bad that I can't even run Hijack This from normal mode and give you a log. The program "encounters a serious problem" and closes with no log made. I'll give you one from Safe Mode: (it's all I can give for now).

Any suggestions are appreciated. At this point, I've run AdAware, Sysclean, XCleaner, cleared all temp files and System Restore, MS Antispyware, all to no avail.




Logfile of HijackThis v1.99.1
Scan saved at 10:00:26 PM, on 6/1/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Hijack This\HijackThis1991.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn\ycomp5_3_12_0.dll (file missing)
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [WindowsUpdate] C:\WINDOWS\System\svchost.exe /s
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVGFRE~1\avgw.exe /RUNONCE
O9 - Extra button: Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra 'Tools' menuitem: Yahoo! Messenger - {4528BBE0-4E08-11D5-AD55-00010333D0AD} - C:\Program Files\Yahoo!\Messenger\yhexbmes0521.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O15 - Trusted Zone: *.frame.crazywinnings.com (HKLM)
O16 - DPF: Aces Up! by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: Blackjack by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Buckaroo Blackjack TM by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: Checkers by pogo - http://game3.pogo.co...s-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Double Deuce Poker by pogo - http://game1.pogo.co...e-ob-assets.cab
O16 - DPF: EZ Win Bingo by pogo - http://bingoe.pogo.c...e-ob-assets.cab
O16 - DPF: First Class Solitaire by pogo - http://game1.pogo.co...2-ob-assets.cab
O16 - DPF: Fortune Bingo by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.co...t-ob-assets.cab
O16 - DPF: Hearts by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: High Stakes Poker by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.co...w-ob-assets.cab
O16 - DPF: Jungle Gin by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: Keno by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Pai Gow by pogo - http://game1.pogo.co...w-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Phlinx by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Pinochle by pogo - http://game1.pogo.co...e-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.co...u-ob-assets.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.co...2-ob-assets.cab
O16 - DPF: Poppit TM by pogo - http://game5.pogo.co...t-ob-assets.cab
O16 - DPF: Showbiz Slots by pogo - http://game1.pogo.co...z-ob-assets.cab
O16 - DPF: Spades by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Sweet Tooth TM by pogo - http://game1.pogo.co...h-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Tumble Bees by pogo - http://game1.pogo.co...e-ob-assets.cab
O16 - DPF: Turbo 21 TM by pogo - http://game1.pogo.co...1-ob-assets.cab
O16 - DPF: Word Whomp by pogo - http://game5.pogo.co...p-ob-assets.cab
O16 - DPF: WordJong by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: World Class Solitaire by pogo - http://game5.pogo.co...s-ob-assets.cab
O16 - DPF: Yahoo! Bingo - http://download.game...nts/y/xt0_x.cab
O16 - DPF: Yahoo! Dominoes - http://download.game...ts/y/dot8_x.cab
O16 - DPF: Yahoo! Word Racer - http://download.game...nts/y/wt1_x.cab
O16 - DPF: {4E888414-DB8F-11D1-9CD9-00C04F98436A} (Microsoft.WinRep) - https://webresponse....iveX/winrep.cab
O16 - DPF: {556DDE35-E955-11D0-A707-000000521957} - http://www.xblock.co...clean_micro.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1109431154015
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.c...utocomplete.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://playweb07.pog...aploader_v6.cab
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: Network Security Service (NSS) ( 11Fßä_#·ºÄÖ`I) - Unknown owner - C:\WINDOWS\appxv.exe (file missing)
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
__________________