[becci]

Can anyone help me?

I have a virus on one of my computers called Trojan.StartPage.0 It has taken away all my icons on my desktop including the start button. Symantec is still running a daily check but I can't activate the live update. Anyway symantec picks up the virus but fails to quarantine it.... all I have is a screensave and nothing else.... can anyone help me??

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Hello and welcome to Geeks to Go! I'm kool808 and I will be helping you today.

First I need you to read and install the files HERE.
Follow the recommended configurations,settings and updates for each applications.

RUN in the following order in Safe Mode:
1. Run Ad-Aware
2. Run CWShredder
3. Run Spybot S&D
4. Run CleanUp at least twice

Even the best antispyware programs are only able to remove about 70% of infections. Also, the line between spyware and trojans is getting blurred. You can never be too careful with these, I recommend at least one online scan.

Now, REBOOT in Normal Mode and have an On-line scan at this sites: Trend Micro or Panda Scan.
Also try Trojan Scan

REBOOT again.

[kool808]

Hello and welcome to Geeks to Go! I'm kool808 and I will be helping you today.

First I need you to read and install the files HERE.
Follow the recommended configurations,settings and updates for each applications.

RUN in the following order in Safe Mode:
1. Run Ad-Aware
2. Run CWShredder
3. Run Spybot S&D
4. Run CleanUp at least twice

Even the best antispyware programs are only able to remove about 70% of infections. Also, the line between spyware and trojans is getting blurred. You can never be too careful with these, I recommend at least one online scan.

Now, REBOOT in Normal Mode and have an On-line scan at this sites: Trend Micro or Panda Scan.
Also try Trojan Scan

REBOOT again.

[becci]

Problem is though I have no icons in safe mode either

all I can access is command prompt

might have to think about backing up all my data and reloading xp