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computer won't stop freezing up


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#1
wynnyelle

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Hi my computer will not stop freezing up. It is a Dell PC running Windows 7. I don't appear to have any malware, I have run 5 different programmes to get rid of that. Cleared and updated browsers. I use Firefox mainly.

Computer still freezes at random. Help please!
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#2
rockmilk

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Please download TFC by Old Timer and save it to your desktop.
http://oldtimer.geekstogo.com/TFC.exe
Save any unsaved work. TFC will close ALL open programs including your browser!
right-click Run as Admin on TFC.exe to run it.If tfc doesnt prompt a reboot then do so manually.



Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!

Edited by rockmilk, 11 December 2011 - 12:32 PM.

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#3
wynnyelle

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thank you guys so much i will post up what i get as i get it i will edit things in. i already ran the old timer thing last night and posted that up in malware. i got this now:

MiniToolBox by Farbar
Ran by wynnyelle (administrator) on 11-12-2011 at 16:11:45
Microsoft Windows 7 Home Premium Service Pack 1 (X64)

***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

=========================== Installed Programs ============================

µTorrent (Version: 3.0.0)
Adobe Flash Player 10 ActiveX (Version: 10.1.85.3)
Adobe Flash Player 11 Plugin 64-bit (Version: 11.1.102.55)
Adobe Photoshop CS (Version: CS)
Adobe Reader 9.4.6 (Version: 9.4.6)
AIM 7
Amazon MP3 Downloader 1.0.12 (Version: 1.0.12)
Apple Application Support (Version: 2.1.5)
Apple Software Update (Version: 2.1.3.127)
Atheros Client Installation Program
avast! Free Antivirus (Version: 6.0.1367.0)
Batch Photo Watermarker 3.4
Bing Bar (Version: 7.0.614.0)
CCleaner (Version: 3.13)
Constant Guard Protection Suite (Version: 1.0.1118.2)
Consumer In-Home Service Agreement (Version: 2.0.0)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 9.4.60)
Dell DataSafe Local Backup (Version: 9.4.60)
Dell DataSafe Online (Version: 1.2.0011)
Dell Dock (Version: 2.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Dell Support Center (Support Software) (Version: 2.5.09100)
DirectXInstallService (Version: 9.0.2)
doPDF 7.2 printer
Download Updater (AOL LLC)
EMC 10 Content (Version: 1.0.035)
EMCGadgets64 (Version: 1.0.302)
FileZilla Client 3.5.0 (Version: 3.5.0)
Fun Morph 3.0
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
GoToAssist Corporate (Version: 9.1.0.615)
GuardedID (Version: 0.03.1038)
Intel® Control Center (Version: 1.2.0.1006)
Intel® Rapid Storage Technology (Version: 9.5.0.1037)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
Java™ 6 Update 29 (Version: 6.0.290)
Junk Mail filter update (Version: 15.4.3502.0922)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
McAfee SecurityCenter (Version: 11.0.623)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2010 (Version: 14.0.4763.1000)
Microsoft Silverlight (Version: 4.0.60831.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.58299)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319 (Version: 10.0.30319)
Mozilla Firefox 8.0 (x86 en-US) (Version: 8.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Multimedia Card Reader (Version: 1.4.915.1)
Notepad++ (Version: 5.9.6.2)
NVIDIA Drivers (Version: 1.10.56.34)
QuickTime (Version: 7.71.80.42)
Realtek High Definition Audio Driver (Version: 6.0.1.5953)
Roxio Activation Module (Version: 1.0)
Roxio BackOnTrack (Version: 1.3.0)
Roxio Central Audio (Version: 3.8.0)
Roxio Central Copy (Version: 3.8.0)
Roxio Central Core (Version: 3.8.0)
Roxio Central Data (Version: 3.8.0)
Roxio Central Tools (Version: 3.8.0)
Roxio Easy CD and DVD Burning (Version: 10.3)
Roxio Easy CD and DVD Burning (Version: 10.3.106)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio File Backup (Version: 1.3.0)
Roxio Update Manager (Version: 6.0.0)
Skype Toolbars (Version: 1.0.4051)
Skype™ 4.2 (Version: 4.2.169)
Sonic CinePlayer Decoder Pack (Version: 4.3.0)
SUPERAntiSpyware (Version: 5.0.1136)
THX TruStudio PC (Version: 1.0)
TUGZip 3.5
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
VD64Inst (Version: 1.00.0000)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3508.1109)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinSCP 4.3.4 (Version: 4.3.4)

========================= Memory info: ===================================

Percentage of memory in use: 24%
Total physical RAM: 8119.08 MB
Available physical RAM: 6114.07 MB
Total Pagefile: 16236.35 MB
Available Pagefile: 13633.68 MB
Total Virtual: 4095.88 MB
Available Virtual: 3969.45 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:920.59 GB) (Free:678.05 GB) NTFS
2 Drive d: (TABLET_CD) (CDROM) (Total:0.32 GB) (Free:0 GB) CDFS

========================= Users: ========================================

User accounts for \\WYNNYELLE-PC

Administrator Guest wynnyelle


**** End of log ****


still doing more.
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#4
wynnyelle

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okay i cannot run command line stuff, it is a little bit too scary. however i ran an OTL already last night. i will post the link if my computer doesn't freeze before i get there.

here it is:

http://www.geekstogo..._1#entry2093457

Edited by wynnyelle, 11 December 2011 - 03:50 PM.

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#5
rockmilk

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I see that you posted in the malware forum.You will need to wait until they have given you the all clear before I advise you on doing anything.
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#6
wynnyelle

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Then I will.

I posted there before I ran more stuff on my computer and found nothing. I figured it was not malware so I took it here.
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#7
rockmilk

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You decide which place you want to continue either here or there but following two sets of instructions can make my job or the malware techs job more difficult.
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#8
wynnyelle

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I will continue here, as I haven't got a reply yet over there.

Sorry for the trouble.

Edited by wynnyelle, 11 December 2011 - 04:42 PM.

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#9
rockmilk

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Ok please complete my instructions I need the startup list from ccleaner.


What kind of computer do you have exactly??Example Compaq presario c700


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.


I need this info before we continue.
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#10
rockmilk

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Your main problem is that you have two antivirus applications installed Mcafee and Avast I suggest you remove McAfee


Uninstall the programs listed below.
µTorrent (Version: 3.0.0)
Bing Bar (Version: 7.0.614.0)
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.2.2308.2056)
Google Update Helper (Version: 1.3.21.79)
Java™ 6 Update 20 (64-bit) (Version: 6.0.200)
McAfee SecurityCenter (Version: 11.0.623) (uninstall this first)
Skype Toolbars (Version: 1.0.4051)

Run the McaFee removal tool found here.
http://majorgeeks.co...04f95b4c72f1b9e

After uninstall of mcafee reboot then run the removal tool then reboot again if the tool doesnt prompt you to do so.Then move on to uninstall the programs I listed.

Edited by rockmilk, 11 December 2011 - 04:54 PM.

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#11
rockmilk

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Another thing what other antivrus applications have you had on this machine other than McAfee--Avast??
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#12
wynnyelle

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i had macafee installed this morning after the freezing wouldn't let up for days.

the others also. i have avast, super anti spyware, malware bytes.

i listed the whole thing on the other thread on the OTL should i repost that here?
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#13
rockmilk

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No otl logs are not aloud here go ahead and uninstall McAfee then reboot.Then run the uninstall tool.Then finish my instructions please. :)
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#14
wynnyelle

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thank you i am removing everything now. btw the computer froze again just before. it wont stop...
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#15
wynnyelle

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update: I have uninstalled Mcafee completely and restarted and uninstalled all the others.

The computer runs faster now, but the freezing is still a problem.

Edited by wynnyelle, 11 December 2011 - 06:26 PM.

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