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Blue Screen error on Dell Inspiron w/ Windows 7


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#1
Jignesh Naik

Jignesh Naik

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Hello,

I have a dell inspiron and I am having a BSOD error. its Windows 7 OS. Please help!!




==================================================
Dump File : 121211-29421-01.dmp
Crash Time : 12/12/2011 1:14:26 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01d2d0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121211-29421-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 262,144
==================================================

==================================================
Dump File : 121211-38906-01.dmp
Crash Time : 12/12/2011 1:05:15 AM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000a
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01d2e0b4
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+540b4
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7cc40
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\121211-38906-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 280,392
==================================================
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#2
Jignesh Naik

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Please also see zip file in minidump folder!!

Attached Files


Edited by Jignesh Naik, 12 December 2011 - 04:30 AM.

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#3
jamessmithonlinenow

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This error can found for many reasons. You can find the error your self by installing developer tools to your system and open the minidump file from it. You must be online and the error definition data will download to the system automatically and the reason for the error will be displayed. See more about DOBS here http://www.techyv.co...error-windows-7
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#4
rockmilk

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Hello Jignesh Naik :welcome: Please do the following :)


Would you please tell me which antivirus applications you have had previously on this machine any and all.The reason I ask is because some like to hang around after you uninstall via add remove programs and require the use of removal tools.




What kind of computer do you have exactly??Example Compaq presario c700


Download CCLEANER


Just DONT us the registry cleaner function of CCleaner unless you know what you are deleting exactly!!

Then open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:


Flush Dns
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.

Run sfc /scannow also run chkdsk /r Links explaining below.




chkdsk /r

sfc /scannow

IF THIS IS A DESKTOP Unplug the tower open up the side.Get can of compressed air and blow out the machine and reseat the ram modules video card etc,see video Plug it back in and see how it goes.WHILE YOU HAVE THE RAM AND VIDEO CARD OUT BLOW OUT THE SLOTS THAT THEY PLUG INTO.ALSO BLOW OUT THE HEAT SINK.SEE VIDEO




PLEASE READ CAREFULLY AND POST ALL INFORMATION REQUESTED!! :)

I want to make one thing very clear DO NOT use the registry cleaner function of ccleaner!!
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#5
rockmilk

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It has been a few days do you still require assistance?? :confused:
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#6
Jignesh Naik

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Hello,

Happy New Year!! Sorry for the delayed response. I have been out of country for last few weeks. Please see attached items that you asked for.

Thank you for all your help.

Attached Thumbnails

  • Msconfig Page 1.png
  • Msconfig Page 2.png
  • Msconfig Page 3.png

Attached Files


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#7
rockmilk

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I am sorry I seemed to have over looked your thread do you still require assistance?
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#8
Jignesh Naik

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yes, I can still use some help. Thank you.
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#9
rockmilk

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Open Ccleaner and disable the entries listed below.


Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run Advanced SystemCare 5 "C:\Program Files (x86)\IObit\Advanced SystemCare 5\ASCTray.exe" /AutoStart
Yes HKCU:Run DriverMax "C:\Program Files (x86)\Innovative Solutions\DriverMax\drivermax.exe" -agent
Yes HKCU:Run DriverMax_RESTART
Yes HKLM:Run Dell DataSafe Online "C:\Program Files (x86)\Dell DataSafe Online\DataSafeOnline.exe" /m
Yes HKLM:Run Dell Webcam Central "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
Yes HKLM:Run DellSupportCenter "c:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
Yes HKLM:Run SunJavaUpdateSched "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
Yes HKLM:Run ISTray "C:\Program Files (x86)\PC Tools\PC Tools Security\pctsGui.exe" /hideGUI
Yes HKLM:Run QuickSet C:\Program Files\Dell\QuickSet\QuickSet.exe
Yes HKLM:Run IgfxTray C:\Windows\system32\igfxtray.exe
Yes HKLM:Run HotKeysCmds C:\Windows\system32\hkcmd.exe
Yes HKLM:Run Persistence C:\Windows\system32\igfxpers.exe
Yes IE Extension Blog This C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
Yes IE Extension Send To Bluetooth
Yes Startup Common Bluetooth.lnk C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
Yes Startup User Dell Dock.lnk C:\Program Files\Dell\DellDock\DellDock.exe

Uninstall the programs listed below.

Advanced SystemCare 5 (Version: 5.0.0)
Browser Defender 4.0 (Version: 4.0.0.0)
Java™ 6 Update 18 (64-bit) (Version: 6.0.180)
Java™ 6 Update 26 (Version: 6.0.260)
PC Tools Spyware Doctor with AntiVirus 9.0 (Version: 9.0)


Hit start button at lower left hand corner of the screen.Then in the run box type services.msc. Find the service listed below,one at a time. left click it once you should have the option to either stop the service or restart it , stop the service then right click selected service select properties then change the startup type to manual then left click apply and move on to the next service.If the service is stopped and the startup type is manual then do nothing.

Adobe Active File Monitor v8
Adcanced System Care Service 5 (set this service to disabled)
Andrea RT Filters Service
Browser Defender Update Service (set this service to disabled)
Bluetooth Service
Dock Login Service
Flexnet Licensing Service
GoToAssist
Intel Management and Security
Turbo Boost
ThreatFire (set this service to disabled)
Pc Tools Auxiliary Service (set this service to disabled)
Pc Tools Security Service (set this service to disabled)
Soft Thinks Agent Service

Make sure to stop the services listed above prior to setting to manual.


http://download.sysi...es/Autoruns.zip unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.

After completing the above task then Please download TFC by Old Timer and save it to your desktop.
http://www.geekstogo...er-by-oldtimer/
Save any unsaved work. TFC will close ALL open programs including your browser!
Double Click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually

Almost forgot update your java here please. http://java.com/en/

Edited by rockmilk, 20 February 2012 - 07:49 PM.

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